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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez duct cleaning service was just what we needed. They were very respectful, knowledgeable, and friendly.
Efficient and great quality
Our carpets not only look clean, they look clean even weeks after.
The best!
The good part is that I did notice that your treatment on stain protectant DOES last longer than other cleaners! So that is noticeable, and that is why I called you back a 2nd time.
The bad part is that your advertising is DECEPTIVE!!! It is INACCURATE and is a LIE!
We can NOT get 4 rooms by paying only $99. You add on the $25 “service fee”! Ha! What a joke! Service fee? Your whole business is a service! What “extra” service do you give us for that extra charge of $25? Just another way to stick it to us, and squeeze more out of us! The $25 should be rolled into whatever price you claim to offer, If you need to charge $125 for 4 rooms, just SAY IT that way!! BE HONEST!!!
I want to PAY $99, NOT $125. And I would rather have THREE rooms for $99 than pay $125 for 4 rooms. Get it?? So your deceiving advertising makes me feel less comfortable on TRUSTING your company, since you try to slide by in a sly conniving way. And further - do you think your customers are really that stupid?? What an insult!
They have done a great job at my home and at the office I work at!
Austin did an amazing job! We have a 3 year old dog that had a lot of accidents as a puppy. We have tried to clean them in the past. He was able to get all the stains out!
What a clean home I have now!!!!! I’m so happy!! They did a thorough job, and I checked w a black light before and after ! Proof !!!!
Just don’t walk on it until totally dry, thankyou so much!!!
Friendly knowledgeable technicians. Products work very well. My carpets stay clean longer. Always happy with Zerorez!
Over spray on my refrigerator. Very poor job cleaning my tile.
You are working on it.
They did not go close to the baseboards and when I pointed out at stain I was told”. that’s good enough”. They did not do the corners All in all the job was not as I expected. I will not be calling back for another “good enough job”
they were late getting there and did not properly inform me that they were haveing a problem meeting the schedled window of appointment
We were quoted a certain price and then the day of the carpet cleaning we were told it was actually going to cost us $1200 more. We still had the carpets cleaned because we didn’t have any other day to do it. Almost none of the stains came out of the carpet. It is going to be a complete waste of money. We are going to pay it but we will never use zerorez again.
Just the type of cleaning products.
I have used Zerorez for years and will continue to do so because they always do a good job. And if, by chance, you need to schedule a recleaning of an area(s), Zerorez stands by its word and will come out right away and make it right. I have only needed to do that once in all the years they have cleaned my carpet -- still same carpet, and still in very good condition.
The techs are always pleasant and considerate, too.
Great service
Easy scheduling, Fast service and reasonable prices when using a coupon.
I don't think the young man who came here was terribly experienced. He didn't ask enough questions and I didn't give him necessary information. My carpeting is coming up in a high traffic area. That's probably not his fault.More like it's mine for not telling him it's a delicate spot. I did not think he was very thorough. Places that I expected him to clean.He did not.
I don't want anyone to come and "try and make it right." I felt like f$500 was a lot of money particularly for the job that was done. He's a very nice young man. I just think he isn't very experienced in carpet cleaning. He did a good job in the areas he cleaned. Yesterday I gave a good report because I hadn't walked on or looked around carefully.
I have only had Zerores clean for me in the last fifteen years. I will have to think about it for another time.
Very helpful, nice professional and did a great job
The carpet is always soft after cleaning and looks good
The young man did a good job was courteous and very informative
Zero rez typically does a good job for me. However, after the technician left this last time, the room smelled of dog pee, and it smelled for several days. This has never happened before with zero rez. Also, I knelt down on the wet carpet and after standing, I noticed the knee on my pants had a faint yellowish spot where I had kneeled. The carpet was obviously not thoroughly clean.
John was very pleasant and knowledgeable about his job. He was very efficient, consciencious about his work and making sure we would be safe walking from wet carpet to tile. We appreciated that. He was very thorough and quick. His instructions for drying were good and we were prepared for the length of time he said it would take. Thank you John for your good service.
Parker was so professional, efficient, knowledgeable, and polite. He informed me on what he would be doing and gave me a call when done to let me know how it went. I will definitely use your service again.
The very dirty carpet is clean and the guy that did the job was very pleasant and efficient. He suggested a treatment for keeping the carpet cleaner since I have a cat and a dog.
The technician was great
The young man who came to my home was amazing! He’s a keeper :)
The person who came out to clean our carpets did an excellent job and they were able to get some tough stains out.
Prompt and professional workers. service was excellent for cleaning my ducts that were long overdue.
I love Zerorez, they always do such a wonderful job!! And our technician was awesome, so courteous and did a great job!!