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based on 31750 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Still detected odor. Some stains remain. Maybe they did there best. I was not there until after they left.
You are professional; punctual, accept my new coupons, offers me new products that I needed in this occasion, careful using the long house, and my stair looks great!
I just find that they work well and clean well
The tech was professional and knowledgeable and did a great job cleaning the carpets - even with pet stains.
The tech was professional and knowledgeable.
Carpet came clean and wasn't crunchy afterwards.
Carpet cleaners were very informative, professional, thorough, and FAST. Carpets were cleaner than I thought they could get. After dry are definitely not having any residue left over. No additional smell added to my house from them, which I think is a big indicator there’s some left over. Nice to touch, nothing on my feet. They got out several year old stains. Did cost more then expected, and I misunderstood the price even after the cleaner explained it. But I think that was my fault. And they did go over my bill at the end thoroughly. Would hire them again, with some prep work on my end first. And probably would have negotiated for two rooms to be considered one room since one was tiny and the other had a huge king bed covering most of it.
Called your business on 6/12/21 to see what time the guys were going to be at my house. I spoke with Michelle who could find my appointment. I had received a text notification of the planned visit for the 12th that Morgan did several days ago. Michelle was apologetic and re-scheduled me for 6/26 around 8:30 AM and gave me a 15% discount. I put all my furniture back in the rooms. At 3:15 pm on 6/12, 2 Zerorex guys rang my door bell to clean my rugs. What !!! When I told them my story it sounded like this is not a rare event. They were very friendly and did a great job. I own a business and I know that public relations (PR) and word of mouth is paramount in getting customers that have had good experiences. This did not happen in this case. The end result - clean rugs was a plus but everything before this was a PR disaster.
The pricing for the pet treatment is pretty steep for otherwise very fair prices.
Technician was wonderful.
We thought they were prompt and professional. They answered all of our questions and worked quickly on a warm summer day. Our carpets look great and clean. Thank you for a job well done.
No chemicals, great price, easy to schedule!
Cleaning techs are knowledgeable and courteous. They did a great job on my carpets!
Timeframes better explained. I got a call that the techs would be at the house in 45 minutes, they arrived in 20 minutes. They told me it would take an hour to clean, it took 45. If I lived in the house it would have been fine, but I didn't.
Your serviceman did a wonderful job. Very knowledgeable and offered excellent suggestions on keeping the carpet looking beautiful. Definitely have you back in the future. Have recommend your company to everyone!😊
The office people is very courteous and notify their clients on the schedule and whereabout of the technicians,. .the technicians are on time and they are very friendly and they did a good job on cleaning even the toughest stains in our carpet, so I'll likely recommend the company to my friends and neighbors,...shout out to Zerorez company!!!
Great job! Wonderful and helpful guy who cleaned my carpet and upholstery.
Customer service of my technician
The young man who cleaned our sofa and carpet was a hard worker and very personable, I believe his name is Jacob.
Good service!
They did a great job.
The workers who come are always very kind very considerate and do a wonderful job cleaning my carpets!
That chemicals are not used in the cleaning process.
Very consistent with excellent results every time. Service professionals are always on time and work hard. I’m very pleased whenever I have had them service our home.
I felt like they needed to slow down a little.
Our service was quick and professional. He did a great job and was receptive to input.
Quality service, carpets always look great, follow up for problem areas, professional and friendly technicians
I love everything!
Charged way to much for the kitchen and did not give pricing before hand.
Mitch was awesome. He showed up when he said he would be there and he worked quickly and efficiently. He got all the stains out that were concerning and showed professionalism and respect in all he did.
you are very thorough and no soap residue is left behind. My carpet will stay clean longer with your company then any other carpet cleaning company out there.