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based on 31747 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were super fast and friendly. They did great work
The technician was very courteous and helpful. They did a great job with the carpets.
My grout and tile look amazing! The carpet looks great too.
I love how clean everything is. Our carpet was so soft after you left. It feels fresh and clean
We really liked the carpet technician who cleaned our carpets. His name was Will and he was very professional and did such a good job!
I called last minute and they were able to get me in the next day! Technicians were nice and easy to talk to.
Technicians were right on time, courteous and did a great job. It was easy to make an appointment
My floors look ten times better. I liked the young man who provided the service.
We had both the carpets and upholstery cleaned. The carpets looked OK, but they didn't get in the edges so it lacked that new carpet look. The upholstery was awful, leaving streaks of dirt everywhere. I called them to come back and they agreed, but it was uncomfortable and neither the scheduler nor the technician apologized. The customer who pays $500 for cleaning should be delivered clean results without worrying that the work is done right or that they've inconvenienced the company. Next time, I'll definitely hire local, where pride of workmanship is valued.
Very satisfied with services and the time involved to complete the job
Great service
Very courteous worker. Explained everything. Carpets look great.
Your technician came when he said he would come. He was very good at explaining the removal of certain spots, and worked hard at cleaning them, which he did. I was pleased that he recalculated my areas to two rooms and a hallway, which is what I had, instead of 3 rooms I had requested, saving a little money. He did a great job! He also told me there was a guarantee for a day or two after he left to have him come back if I was not completely satisfied. I do need him to come back for a couple of little spots that could not be seen when the carpet was still wet. How do I schedule this as it is now the holiday
weekend?
Tanner was on time and did a great job. He explained my options for some stains and smells. He finished in a timely manner and even redid a spot I was concerned about. I've used Zerorez before and they are great.
Quick, simple and it helps the carpet.
They were great!
There is Zero residue with Zerorez and that is the best part. We also like the way we were kept informed about when it would be done.
The amount of time it took and how he paid attention to the troubled spots. He did a great job.
We like your cleaning process and your employees!
I called to schedule my granite tile and grout to be cleaned. I specifically said it was GRANITE. When he got there he said he was unable to do it, I went ahead and had him do the ceramic tile, which I was less concerned about but I was pretty upset that I couldn't even sign a waiver to get it done, I ended up calling my daughter and paid her to do it and then we resealed it soon as it dried. Probably won't use Zerorez again for my home.
Nice results.
Very nice technician! Courteous and professional. Our carpets and upholstery looked so much better afterwards!
Technicians were great and service was great.
Carpet didn’t feel like it had residue on it. Very soft! Very pleased.
The person who came did a very good job and was pleasant and knowledgeable about the carpet cleaning. The carpet looks very good.
The technicians always do a great job! In addition to my carpets, I had a love seat cleaned; it looks like new again.
Excellent work, friendly employees, and great results!
Superb service, excellent job cleaning the carpets! Tech arrived in a timely manner.
He was very knowledgeable and professional. Company does an excellent job in communicating and follow up. Very satisfied! Thank you for a job well done!!!!
Terrible scare tactics in trying to upsell animal treatment. Very disappointed by your way of conducting business
Carpet looks fantastic and we had great communication with everyone from Zerorez. Would definitely let them clean our carpets again.