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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease and availabilty of making and appointment that suits MY schedule.
Everything was fine
The carpet tech was on time, introduced himself, professional and my carpets look amazing - thank you Zerorez!!!
Everything as expected
Scratched up my newly painted yet dry bannister with cords. I had asked the person to please be careful and noticed the scrapes after he left.
The vacuuming and drying were done really well. I’m just disappointed he didn’t respect the rest of my space.
Noone cleans my carpets better. Technician always friendly answers my questions I have recommended your company to family and friends
No shampoo residue
Everything
The young man cleaning did a great job while instructing a new employee. I was impressed!
Will and Isaac were great! They really provided excellent care and service. Now my carpet and upholstery are clean. They were knowledgeable and helpful with everything! Couldn’t be more pleased.
Zerorez reps were promp and did a very good job cleaning our carpets. The rugs look and feel cleaner.
The two young men who cleaned our carpets were fantastic - fast, courteous and informative. They were great representatives of your product.
Generally speaking my carpets stay clean longer. I especially appreciate that your satisfaction is guaranteed. They came back and redid an area I wasn’t happy with.
Felt like they did not take enough time cleaning my carpet and it still smells where I asked them to test for 60.00 extra per spot.
Large paint chips were missing from the wall and multiple black marks on the wall
Zerorez is a reliable and high quality carpet cleaner. Their employees are professional and helpful and polite and do fantastic, efficient work.
I had my carpet cleaned on October 2. I told the technician about a stain on my kitchen carpet. He said it would come out. It is still there.
The carpets were cleaned well and the technician was professional and thorough
We have used Zerorez for many years and continue to benefit from their outstanding service. We met Will a couple of years ago when he came out to resolve a problem. He was professional and committed to making everything right. There was no criticism of the previous technician, just an excellent explanation of what caused the problem. He quickly resolved the issue and wanted to make certain it was to our satisfaction. We have requested him to do our carpets since that time. Our most recent cleaning was masterfully accomplished and his direction of his assistant showed a unique desire that he learn to do the very best job possible. Thanks so much for a great experience. ...dc
On time and professional
My husband watched the cleaning and was impressed with the way the gentleman explained everything. I slept (covid long timer on oxygen) so I didn't see him after the cleaning. My husband, cheapskate that he is, did not tip. I really feel bad about that. He did a really good job and if there is a way to give him a well deserved tip, please let me know.
I LOVE Zerorez!
We always use zerorez they are always quick and on time when they come for the service and can usualky get you in for an appointment that week which we sometimes need when we used them to clean the carpets at our rentals! Always recommend to family and friends when someone needs their carrpets cleaned!
The price seemed really high for the amount of time the technician took to complete the job - just about an hour. He was very kind and informative, very honest about the condition of one of the rugs. The price just seemed like a lot for not much work.
Our technician was excellent. He cleaned and protected in a short amount of time and got out stains other techs weren’t able to remove. H E was pleasant and efficient and very capable.
Quality, employees are professional clean cut and respectful , it’s the best cleaning job everytime.
Service professional was very courteous and nice.
Quick and efficient
I like how the carpets are not too damp after the Zerorez cleaning process. I really like the 30 guarantee as well. Tech guys do a great job, the protective spray after cleaning seems to be helpful.
On September 17th, 2024, Noah from Zerorez Springville cleaned the carpets in my whole house. The carpets did not dry quickly, as advertised, and in fact were still wet 2 days.later. I called about it, and a technical supervisor came to my home to check out the situation. He saw that my carpets were indeed still wet. He got three carpet drying fans and they ran for 2 more days. In the meantime, my house was in disarray with area rugs rolled up and furniture moved. I had concerns that the dirty water from the cleaning had remained in the carpet.
I gave Zerorez a poor review because of my bad experience. A rep reached out to me, wanting to make things right and offered to redo the carpet cleaning. On October 16th, Louann from Springville Zerorez came and re-cleaned the carpets. She did a great job, paying particular attention to ensuring that the equipment was working properly. She also did dry sweeps to extract the water. Despite her efforts, some of the carpet, especially on the stairs, didn't dry quickly and were still damp to the touch 24 hours later. Your advertisement of quick drying times is inaccurate in my experience.
I appreciate Zerorez's efforts to make things right with me. However, my house has been in disarray for a month now. And, it feels like a gamble to use you again because I'm uncertain of the results. Again, I do acknowledge your effort to correct my problem, and I appreciate that.