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based on 33691 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good service
Clean. Free of odors.
Great cleaning technicians! Fast and do a great job!
Our technician was on time, did a great job and left no mess. We are very happy with him and our service.
Genesis did a fantastic job of addressing issues I had with a previous cleaning. Everything is very clean
Not sure what happened but my carpets look worse than before they were cleaned.
I had my couch cleaned yesterday. The young man who cleaned it was great. He sure with his manager that he could clean it without damaging it. He did a great job. He was very kind and professional and respectful. My couch came out looking great.
Very clean and professional. Took care of corners and careful to not do any damage. Quick too
Tech is fast and courteous. Didn't ask for extra stuff unless needed
the service man is always happy and willing to help where needed. He always does a thorough job at cleaning the stairs and hall ways. He has been a great asset to helping us help our home looking well
spot clean better
It was too costly!
Technician was very efficient in his work and completed the cleaning to our satisfaction. He was very friendly and helpful. We are a repeat customer and have often used their services.
A very polite young man.
quick response
job done quickly
considerate and friendly
pleased with the resuits
Adam was great - very friendly - did a great job!
Our service tech was excellent. She did better than the one before. Little more efffort removing stains. Thanks.
Have the techs be thorough the first time, so someone doesn’t have to come back to redo it.
Genesis was a hard working person who tried to solve my stain issue.
Job was well done.
10s all around ZR. I've already recommended you to some friends.
Our technician did an excellent job and in a timely manner!
I specifically asked for spots to be removed. The associate told me that color is typically a stain. Did not volunteer to give it extra time or attention. Some were not removed in two rooms, so I spent time the next day removing them myself, which tells me they weren’t actually stains and made me irritated that they didn’t take the time to clean well.
I also specifically asked for the scrubbing machine to be used on all room entryways as well as the edges of my family room. It was not done and upon talking to someone on the phone from the company, they made it sound like the scrubber should be used everywhere, every time. I’ve never had a cleaner do that. It’s disappointing to learn of a service I should have received after paying $300. It was also disappointing that the employee on the phone didn’t volunteer any solution until I specifically asked for it to be redone at a later date.
Quick, easy, professional and decent price
The team who showed up at our house was very polite, professional, and attentive to our needs. They did a great job cleaning our carpets.
Everything was great - except that I had an ancient cat who didn't find the litter box. I told the technician about it and he did spray some extra cleaner on it and we paid $50.00 extra for it. The problem is that it didn't stop the odor. I realize that cat urine is just the worst when it comes to smell. I am trying some other products on it to see if I can knock down the smell. Other than that, I really liked your services. If you have any suggestions as to how to get this smell out, please let me know. If you want to try again, or refund the $50.00, give me a call.
The technician was very professional and thorough. He was even able to get the stains out of our area rug. I would definitely recommend zerorez to everyone.
There were areas that weren’t done, or weren’t done enough. I trusted Andrew. He did not take me through the house to check the carpeted areas he did. I’m in the middle of moving out of my house, getting my rv running, and under a lot of stress. He was finished in forty minutes with four rooms and a hallway. One room used a gallon of pet treatment. Is that faster than normal? The house does smell better, but areas of carpet still mat down like they’re dirty.
Lower pricing