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based on 31748 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The floor stays cleaner longer
Did a great job getting stain out !!
The carpets are so clean and renewed after a visit.
The technician was professional and suggested items would both work and not work for our needs.
Quick and professional
Carpet dries quickly without a soapy residue and technicians are always friendly and respectful of home
They did a great job!
The technicians were amazing. They were knowledgeable and fast.
Hunter was fantastic! Will definitely request him the next time.
My carpets are very clean for a long time. I recommended you to my daughter and son in law who are having their carpets done on Monday July19 they live on 2607 East Creighton Way/
Friendly staff - Drew and his helper were friendly, respectful of my home and helpful with concerns.
We had our carpets cleaned and when we arrived home, there was a disgusting overwhelming stench of cigarettes.
We do not smoke, nor did the previous home owners who we purchased the house from 2 years prior.
I was excited about the product, no chemicals used? Yay! And when I watched the video and it said any stain or spots that any other carpet cleaner couldn’t get up, Zerorez can and will. Even better!
We had our home in the Utah Valley 2020 Parade of Homes. The plastic that was laid on the carpets has a sticky backing to keep it on the carpet. When we pulled it up it left sticky on the carpet. Walking on that area the dirt on shoes or bare feet would stick to the carpet. Being new to the area, it took time to find a reliable carpet cleaner. Which made this situation worse! The carpets are lighter so more noticeable.
Mitch, the technician, was nice but after cleaning the carpets the heavier traffic areas were still noticeably not clean. It took me asking a few times if there was something else that could be done to bring up the rest of the dirt. The Master Bedroom Carpet is the lightest in color, and was the dirtiest, and where my focus was, Mitch finally suggested going over it one more time, which made a difference. A third time most likely would have taken the rest of the dirt out.
Because our focus was on the closet area, we didn’t look at the two bedrooms. The heaviest traffic area was from the bedroom door to the closet door, in one room. The other was the bedroom door to the bathroom door. Four to six feet in each room. Where the dirt didn’t come up completely. And was noticeable after cleaning.
Mitch was very nice, the area of the carpets that weren’t really dirty came out beautiful.
The frustration was, and still is (because I’m still looking at bedroom carpets that still have the same traffic dirt on them) the technician wasn’t willing to do what was needed to get the carpets clean. The purpose they were hired for in the first place. 🙁
Always great service and carpets always look great.
The person who came to the house to clean was outstanding
Carpet was not cleaned well.
Fast, clean, friendly service above and beyond my expectation
Your scheduler was out to lunch! We scheduled for July 8 at 11:45. Finally at 2:30 when they still had not come I called and the girl that answered said that we actually were moved to last cleaning of the day.
We got up early that morning and got everything off of the carpet so that we were ready. We waited around all day long waiting for someone to either call us or at least know what the delay was.
This was a total inconvenience for us as we were getting ready to go to Lake Powell and had things we had to get done that day.
When the tech finally got there after 5:00 he said that the hose wasn't working so he wouldn't be able to do the job until the next day.
They finally did come the next day but whoever the manager is needs to know that you need to hire someone that can answer the phone and not be grumpy and please have a little consideration for your techs. The poor guy that came at 5:00 was exhausted. We have used Zerorez several other times and have been satisfied. If you want to make customers happy, give us a 2 hour window and then be there instead of ignore us and come 6 hours later. We were very disappointed and felt that we should have a discount for our inconvenience. We were on the pay for 3 rooms and get one room free coupon but felt that Zerorez should have made it right with us.
They were able to get spots out of my carpet that were in there before we moved in. We had another professional cleaning crew try to get them out two years earlier, and they were not successful. The carpet felt fluffier after having it cleaned, I'm very pleased with the results.
I liked how they corrected prompt scheduling error. More so how Ryan and Sam the technicians were prompt and did a fantastic job. Better than I could imagine. I was concerned about cleaning because I have very sensitive lungs and this method did not irritate them at all. Will use them again.
The representatives were efficient and personable, and the carpet was rejuvenated beyond my expectations.
My carpet had not been cleaned in several years. I was pleasantly surprised that it looks so good. I plan to have them do my basement carpets next month!.
They were very polite and did a great job, the carpets look much better than when they came. Thanks for the good job.
Very good technician and my carpets looked great
Answer all the questions into a best job
I didn't feel any pressure to buy or use any specific service. I was told to front how much it would cost. My carpets are a little warn & I am very pleased with how my carpets turned out.
ZEROREZ was great! Our technician was professional and friendly. He explained everything he was going to do and made sure all my questions were answered. He offered some of their extra services (which we opted for), but he wasn’t pushy at all. It will definitely use them again in the future.
Great job -- friendly fellow! Will use again!
The 2 men who came to clean were clean and nice. They finished quickly they worked with the price since a wasn't familiar with the 200 square feet per room rule.
The guys did a great job!! They were quick but not too quick to do a good job. They also were very informative of what we were to expect on our pet odor situation. Now if we could just plug the leak in our old dog, we would be all set!!!!
Thank you again!!