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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My house has four levels, five rooms, a hall, and 19 steps. All this was done within an hour. I believe for the buck, more time should have been spent on traffic areas. I'm waiting to see how the work turns out as I use all of the rooms and stairs.
1. The individual who cleaned my carpets did not wear "booties." I think this is important in helping to keep my home clean when a representative is coming in and out.
2. The invoice the representative texted to me included a line item that read "Free Air Duct Inspection"; however, he said nothing to me about what this inspection was. I have no way of knowing whether he did any sort of air duct inspection and what was learned during the said inspection. I appreciate that there was no charge for this line item, but there was also no communication about it, which leaves me to feel like the representative was not thorough.
The smell that was left behind was horrible the day of service and still remains. All of my kids commented that it smelled like the primate enclosure at the zoo. That is the closest smell that I could relate it to myself. Just seemed like there is no way that it could have been clean and left behind a smell like that. Nothing can be done to make it right since I wouldn’t be using your services in the future.
Ease of scheduling
Efficient and punctual technician
Carpets cleaned to my satisfaction
Professionalism of technician
The carpet was excessively wet. They we clean but wet.
The tech was a nice guy and seemed to be on top of things.
I was not there at the time he arrived, but by the time I got to the home, about 35 to 40 minutes later, he was done and cleaned up and ready to leave.
I'm not sure he was able to do a quality job cleaning 4 nice size bedrooms and a very large family room, (18 x 38) plus stairs in 35 minutes.
it takes me over an hour to vacuum that same area
They did a great job on our carpets, and have great customer service.
Efficient, fast drying time, good quality work.
Very customer friendly
This time not too great! You couldn’t spot clean or clean one rug and your guy said he couldn’t get basically any of the spots out of the sofa or soil off the fabric on the bottom which was from aging. Not sure why I had to spend over $700 for 2 rugs and one sectional……no carpeting at all. Very expensive and not done well. Also i am not young but got friend who dropped by to help me move the dining table off of the rug while the Zeroz kid pulled the rug out from under. He didn’t but stood and watched. Later I had to move the heavy table back by myself. It’ll be a long time before I call again. Last year I had tile floors cleaned after never have them cleaned and they didn’t look any different…..especially the grout. Also wouldn’t take the 10% off coupon, but did honor a huge $20.00 off $700+……oh well, I guess I’ve stuck with them for 10 years, but will look elsewhere next time.
There was a stain in one of our rooms (cat barf) by the side of the wall that got missed. When we cleaned it ourselves it cleaned up right away. That just left us feeling like if that got missed, the. What else got missed?
Do a good job. On Time, drys fast.
Gets the carpet really clean without putting shampoo in.
Fair price, and the technician was thorough, didn't just do a rush job.
The technicians are expert and friendly. But most of all, the product really works! We have used ZeroRez for many years!
Terrific and professional service technician
Fast and friendly.
Aaron and friend (don't remember his name now) were great. Very professional and quick!
The technicians who clean the carpet are the best!
Better keep on time. Not earlier than the slot
We loved our cleaner. She was thorough and very pleasant our carpets are clean and spotless. We are very satisfied with our experience. Thank you so much
I was happy with the carpet cleaning. I was less impressed with adding a tip
Thank you so much! Your tech worked very hard to get out all the stains that were in our carpet. There was a huge difference between before and after, and we were very pleased with the results. Thank you Zerorez!
Pros: The technician, Matt, did a great job. He was very informative about the risks of taking out certain stains, based on what we told him about the other cleaners we had already used. He also let us know ahead of time that the treatment we chose for the situation might need to be redone, depending on how it dried.
Cons: The technician didn't use shoe coverings until I
brought it up, even on the already cleaned carpet. And we still had some light spots left on the carpet in the living room area.
They did a great job. Very professional and my couch and area rugs look great.
You stood behind your work and fixed a spot that was missed.
Thank you very much
friendly, good workers, thorough.
We are very pleased and amazed at how clean our carpets look now, given how filthy and full of old stains they were. Zerorez is definitely the way to go for carpet cleaning!
Cleans well, dries quite fast
The carpet looks 10x better. Thank you for extra effort to get the stains out.