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based on 33686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, respectful technician. No one tried to upsell.
From the commercials, I was anticipating to have no residue, but my carpet was crunchy after the cleaning like other carpet cleaners. The Benicia were nice and quick, but it was not what was expected.
The carpet had a wet carpet smell for weeks after.
Efficient, advance notice of arrival, thorough explanation of what to expect before, during and after!
Fast service
You made my carpets clean at the time you said you would.
Ethan N .was great.
Ben, did a wonderful job.
Very pleased with the service provided. They were able to get me on their schedule in just a few days. Carpet came out great.
Genisis was very professional and did a great job cleaning my carpet. Super nice and personable as well.
Pretty good service
The technician this time was great. He was professional and did a great job on the carpets.
Your technician and the job are just fine, and I liked that you included Food Bank donations in your sale. My disappointment came with the bill, which included a “$25.00 Service Fee.” Please just include it in the advertised price of cleaning and not as a surprise just before you ask if I want to tip the technician! Name removed
Quality work, effective results. Isaac did a great jo!
My technician was friendly and effective. A great asset to your company.
Yes it was great, thanks!
Great customer service and carpets look so great!
Great service. My carpets look fabulous. Very professional worker.
Ryder was awesome, he did a great job. He was professional and listen to my request and concerns. The carpet looks great and the stains from the grandkids came out. Looks amazing. I would like to have Ryder when we have it done next time. Thank you
They were on time, explained what they were doing and wiener quickly. My house is cleaner now.
They do an excellent job. I wouldn’t have anyone else
The cleaner did not clean behind our doors in any room. I need to call to have them come back to fix it.
Nice clean techs that take pride in their work. We appreciate that they are coming to clean and that they make it stay clean and not make a mess while they are cleaning the carpets and are careful not to damage walls, floors or furniture.
We love Zerorez. They always get our carpet super clean and they're fast.
Friendly service
I had some gum in my low berber-type carpet and I really thought a professional carpet cleaner would be able to remove that - but it looked no different after the carpet cleaning than it did before.
I got a call 90 minutes before my schedule service window that you were on your way.
OK, that still works but caught me off guard. At least I was already prepared.
Told the service gentlemen what was to be done and showed the areas. The amount quoted was what was paid.
I was slightly surprised on how quickly the carpet cleaning was conducted; living room, partial stairs, hallway, and partial room.
Cleaning was done in less than an hour.
Pleased with the results
Ned Jones is the best carpet cleaner ever!!
Very nice cleaning. We don't worry about our pets because there are no toxins in the cleaning product. The tech did a nice job. The only complaint I have is that the tech wore his shoes and said he couldn't put on shoe covers due to insurance. It doesn't make a lot of sense to have your carpets cleaned and then have the tech walk all over them with shoes, especially for us because we are adamant about not wearing shoes in the house, at all. I think you need to invest in some slip-resistant disposable shoe covers for the future.