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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet was very wet. at 8 hrs my hand would still get wet. 24 damp, 48 to put furniture back in. varnish from grandfather clock bled to carpet.
The carpet was left soaking wet. Took 3 days to dry. Some spots were left untouched. We had to clean them ourselves after the technician had left. All the hype about Zerorez is just that. Hype. I won't use your service again.
There's not a place for comments so I'm taking advantage of this spot. There were several delays before someone came to clean. Finally a replacement was sent out... Jeremy was VERY helpful and thorough. He did a great job and was worth the wait. He discussed different options and helped me decide what would meet my budget. My only complaint with the company is they need to deliver the bonus they iffer in the advertisement. i.e months ago they advertised 2 free hours of Merry Maids house cleaning. Then I inquired about it, the technician said I'd have to call in for that which I did.. TWICE but never received it. This time was $25 gift card to Provo Beach. I was told they'd make sure the technician brought one. Because of the long wait.. I forgot to ask and nothing was said. I don't think that's very good PR for Zerorez.... The technicians should give it to the customer when they receive payment. Jeremy deserves a bonus.. He was GREAT!
You clean my carpets better than anyone and they are not so wet after
I like the active water.
Also I like the treatment for pet areas.
Fast, friendly and efficient.
I LOVE this company! I had several pet stains on carpet and they are now completely gone. And I mean gone, not just covered up. Pricing is beyond fair and the results are excellent. I also had the tech clean/seal grout in my kitchen. Wow, what a difference. I highly recommend this company. Great customer service in all areas!
Promp and good manners givers us our answer on questions , we like the fill of the carpet that was cleaned. Came in and got the job done fast. Thanks Jay Winn
On time, complete job
Every time you come, there is such a professional person that comes. They are always so good with providing a quality experience.
Carpets are clean
Professional and respectful representatives. The cleaner went right to work and I observed him really working on the spots. Not a quick go over like most places. He was really working to remove them. I also had a 120 lb dog that had had major surgery and was resting near the staircase being cleaned. The cleaner was very conscientious of the dog when moving his equipment upstairs and said "miss I see the dog is sick I can work around him". How 🙆 awesome is that! I like how the carpet dried fast too, not wringing wet like others. And the cleaner asked that we wear socks if we have to walk on it and explained why. My carpets look and smell awesome! These carpets are at least 7 years old and he did a great job.
Quick and through, cleaned stains I thought impossible to remove.
I feel my carpets are very clean when you finish. I appreciate the good work you do.
the carpet is clean and stays clean longer
Spots didn't come out
Could I request my technician return & try to remove one important area that did clean up well?
I love the no chemicals!
Zero Rex was quick, thorough, and my carpets look great. The info on their process makes sense. I will definitely use them again. The technician was very pleasant professional.
The price ended up being much more than expected. Our provider was knowledgeable, respectful and kind, but a bit talkative.
They work!
Carpets are soft and free of any chemical smell
It was easy and quick. The cleaner did a great job and was extremely kind.
It is professional and timely
Very polite and courteous employee. Explained process of cleaning.
When i called i told the lady i had 1000 sq feet she put on the paper work 7 areas and that made it hard on the service man.he did an amazing job and i would like him to come back next time.
Very professional and polite service
didn't get basic stains out
Everything.
I liked how fast the carpet dried, and that it was all natural. The service was quick and professional.
How clean the areas got.