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based on 34877 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have always been satisfied with the customer service and quality of service I have received.
I was very pleased with the carpet cleaning. The Young man who did the work did an awesome job. Everything was very, very clean. Mark his name on my account send him every time.
I love clean carpets and have tried most others which include Mom and Pop trucks as well as other national known carpet cleaners. I don't care about the science behind your process, as I am only interested in results. You do the best! By far!!
Knowable, professional and hard working.
On Time, Careful, really good cleaning.
The reclean service was excellent and I felt a thorough job was done
The key to good service is good employees, and in our case the person doing the work at our home was excellent.
You did exactly what I asked and your men did and excellent job.
Great job, here when expected.
I'm very happy with my with my carpet, it looks great.
My carpets look great, and my technician was very helpful and professional.
You cleaned my couches. There was a quite a bit of residue on my walls, coffee table, and end table after you left. For being "zerorez", there was a lot of rez. :)
I scrubbed it all down and we are good.
The technician was top-notch. Couldn't have been kinder.
It took 3 days for the carpet to dry. There are several places that don't look as clean as I would like. The most disappointing is the feel of the carpet. It stiff and unpleasant to walk on.
Thank you
Roy was very knowledgeable and took his time to let us know what he was doing and why it was beneficial. The carpets looked great and my grout looks brand new!
Cleaning staff are always friendly. No residue left in carpet.
Fernando was right on time and very professional.The carpet looks amazingly bright and clean! We are very pleased with Zerorez! Thank you!
Very clean carpet. Eric was friendly and professional.
Our carpets looked very good after being cleaned.
Brian was absolutely great .. keep him !! carpet looks great a g a i n !! thanks
I liked the person who cleaned the carpets. He was friendly, professional, considerate, worked hard, finished faster than expected. He was great. The carpets look beautiful.
On time. Professional. Great quality work.
I like how clean my couch is and how professional the technician was.
The professional approach
The service time tof complete the cleaning was great.
The representative was very kind and respectful.
The flexibility added or removing a room from the request.
It actually clean the carpet and doesnt attract dirt.
Reasonably priced, friendly service and a great result.
Great professionalism, service and very clean carpets.
We were very happy. Our carpets look great!
You back up your carpet cleaning with real action if not done right the first time. My tech this time around was Eric Guiterrez and he was careful, thorough, and caring.
Benjamin suggested we seal the grout on my tile because they were running a special. The tile is only 8 months old, but it had not been sealed so I agreed to having that done. To seal the tile it needed to be cleaned first which is the only reason we would need to clean it. I believe he applied the sealer as he has done in the past however it left a sticky film all over the tile. He could see this and felt confused as to why this happened.
We agreed the best thing would be to remove the rim off the floor, he did this by cleaning the tile again. He charged my $240.00 for cleaning the tile which I would have not done if I was not going to get it sealed. So basically I was charged for work he did , but it was work that did not need to be done as the tile was not dirty in the first place. The next day I could see areas on the tile that did not get cleaned the second time around so now I have white spots on my chocolate brown tile. Also the room where he cleaned the carpet smelled very strong of urine. So the day after the work was done instead of feeling like things were clean and looked great I felt like the tile needed to be cleaned and the room with the carpet made me gag. And I had just spent 500.00.