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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think you charging for water removal is really dumb. Just add it into the price.
I like that you don't use soap and your technicians were very professional and knowledgable.
Friendly, considerate staff
Maybe clean high traffic areas a little better. But I am very happy with the results!
Carpets look great
We were told our carpets would be dry by that evening but it took 3 days for them to dry! We had all the carpets cleaned so it was quite an inconvenience to say the least! We even ran fans and turned our heat up to help them dry.
Also the technician took OFF the corner wall protectors before dragging the hoses at the end when he went he out to the van. He started pulling the hose, that was stretched through the dining room, kitchen and around the corner into a hall, across my wood floors. I was concerned that they may get scratched so I held up the hose inside the house the best I could to protect them. The hose left a long trail of standing water across the wood floors, which I cleaned up since he didn't come back in to house again.
The van left 2 big oil spots on my driveway on top of everything else!
What can you do to make it right? I don't know...I will leave that up to you and your conscience.
Sincerely,
Name removed
Tech was great, worked very hard to do a good job for us
Our carpet looks like new after you clean it and the stains don't come back. They can get out urine smell and blueberries! You guys are awesome!!
I thought it was a little pricey.
It took more than 24 hours to dry in the basement. We now have matching water spots on the carpet where we only had one. The room with a non shag is streaked
Chris was awesome - very knowledgeable about the products/services. He is a great representative of your company and should be well rewarded for his efforts. Please ensure he is always the one you send whenever I request a service.
I also have allergies and asthma so appreciate the chemical free approach.
Our carpets are always nice and clean. I like the fact that there isn't any soap to build up.
quick response, good job on carpets and upholstery, friendly employee. Only complaint is I was told statement would be emailed to me and I have not received one.
No chemicals. On time. Personable & clean technician.
The serviceman was very kind and clearly explained the cleaning process. He seemed to take pride in his work. I would like him to come to my home the next time I use your service.
Initially I had a lot of wicking up which made the carpet look dirtier than it was to begin with so I called them back. Even after the second attempt it looked bad and so I got some Grocery Store "Resolve" and cleaned it myself. I spent $200.00 just so I could do it myself.
I've heard your commercials a lot on the radio, and based upon them, maybe had higher expectations than I should have. The carpet seems ok, but when the tile dried, there were a couple areas that weren't completely clean. There was clearly an emphasis on getting in and out of there quickly, which I understand is necessary to make money, but the customer shouldn't feel that this is the main objective. After the gentleman had everything loaded up and was ready to go, I learned that he hadn't cleaned any of the vertical tile in the bathroom, which I very much wanted done and was within the 100 sq. ft. of tile that I believed I was having done. He then explained that there is an additional cost for vertical tile, and it required a different tool. He said that he was going to tell me that, but got distracted with his boss calling him, so he forgot. I was also surprised that cleaning the stairs was twice the cost as cleaning a room, especially since it took less than half the time to do them as it did the rooms. It wasn't a terrible experience, and the technician was very nice, but I'll likely try a different company the next time I need this work done.
I liked the commitment to make sure I was satisfied. Coming out and re-cleaning the carpet showed excellent customer service.
carpet and furniture dried quickly and it is soft to the touch. it feels clean
The technician was "THE BEST". Isaias worked very quickly and thoroughly.
Our tech was awesome! Besides being very pleasant and courteous, he tried to be a problem-solver. We have a reoccurring nightmare stain that returns about 3 weeks after a cleaning. When I explained the problem, he had a product no other tech has tried, as well as a machine I didn't recognize as being used before. I'm anxiously awaiting a month or so to see if it returns!! My fingers are crossed!
No harmful chemicals
The carpets were instantly clean and dried quickly. They still look great today. The mess was minimal as well.
As I said previously, the service in a high rise did not measure up with the end result we received when we were in our home, with driveway access for the machines. The portable extractor left water on our hardwood and left the carpets soaking wet, causing me to wonder if the dirt was extracted if that much water was left.
You do a great job in cleaning our carpets and they feel clean and soft, when you are done! The technician worked hard and made the carpets look great!!!
Product appears to be fine, your technician was GREAT! We will call again, and again!
They sucked it clean with no harsh chemicals. And they were very nice.
Service was great. Reese was fabulous!
Chris Sorensen cleaned the carpets in my mothers home. He was so informative, respectful and professional. I am looking forward to having him come and clean my carpets in my home.