- Phone: 801-288-9376
- Visit Website
based on 34877 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on-time and customer courtesy
Very quick and did a good job.
The service person is very honest about how bad the carpet Was and did try to sale my on cleaning it
No chemicals
The quality of the technician that performed the work
Your employees are exceptional and professional. Took their time and did a great job!
nice smell
Your service provider was extremely helpful as well as being competent and knowledgeable regarding care of my floors.
Rep that clean carpets was very timely, helpful and worked hard to keep on schedule.
Zerorez has been unwilling to compensate me for the damage they did to my couch. I'm still waiting for zerorez to be fair.
Everything, carpet looks new, and the tech was great!
The technician explained everything beforehand. The service was fast and efficient. Best of all, the carpets look great!
I was supposed to be the first appointment of the day and the tech should have been here before 9. Instead he showed up at 11:30. We own a service business so I get that things come up but they called me every hour saying he would be here within the hour and I wish we had just rescheduled for a later time so I could get stuff done. Also the carpet didn't dry as fast as I had hoped. Even in the heat of the day with the windows open
Isaias always does a great job. Always happy with results.
My only disappointment was the loyal member e-mail that went out this month. Every month I look forward to the special savings we are offered and August's e-mail subject line was August savings but there wasn't any specials inside.
Well trained and customer service oriented personnel.
Great attention to detail. The work was explained and valued suggestions made as to what would be the best course of action for my carpet.
The only problem was that I had no idea when they were coming. I thought they were coming in the early afternoon and
Instead they came just before 3 PM. A more exact estimate on when they are coming would be great!
Eric cleaned my carpets 7 rooms/ tile in two bathrooms / lounge chair / he was amazing / polite. Professional/ asked me if things looked ok/ my tile has never looked this good since it was new/ he worked really hard getting all of the spots on the carpets / next time I have my house cleaned I am going to ask for him/ tell him thanks for a job well done
thank you for making things right and coming back out to clean the carpets a second time. The carpets smell so much better and are now liveable.
Clean carpets
Having you come was a waste of my money and time. He didn't remove not even 1 spot off my carpet. The next day I went and hand treated each spot and cleaned it myself. It was a complete waste.
clean carpets
carpets are clean
Better window for appt.
Generally very good.
I liked that your employee showed me a short video showing me how you were different from other companies.
This time around my carpets in the living room didn't get as clean as before. Could be due to wear but it seems that I've had better results in the past. Also the carpets take a little longer than hoped to dry.
The carpet always looks and feels great when your guys leave but both times I have found a spot from the machine or water spillage ?? that leaves behind a mark to remember my Zerorez friends. Not great. Last time I was left with a rusty wet mark on a brand new rug in my entry way. And this time there was a really wet spot right where he was working on my two chairs. I thought it would go away when it dried but it is now dry and you can still see the circle.
The technician debated me on the pricing of every square foot of my house. (This is the same house youve come to clean for 5 years.) It took over an hour for him to figure out what to charge me...when in the end it was what I was quoted when I scheduled the carpets to be cleaned! I had to sit there and wait for him to make several phone calls, listen to the lengthy recorded conversation of my scheduling, etc as he tried to prove me wrong but in the end, I was right! I was especially frustrated because I was so supposed to be somewhere at 3:00. He didn't come until 4 and then it wasn't until after 5 I could finally leave. Hopefully he learned,
"The customer is always right." I was very frustrated about the whole thing. Thank goodness I came home to clean carpets so it all ended up ok but if I call to get carpets cleaned again I will definitely ask for a different technician.
There are still spots that should have been eliminated and in 2 areas you can see the marks (lines) of the cleaning device.