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based on 34322 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how efficient and clean the person was and he took his time to do an amazing job. He was very kind and willing to focus on areas that needed special attention. I was surprised how quickly the rugs dried. The products you use do an excellent job...
I like that the cleaning process if free of chemicals and that the work was done well.
I asked to be sure to clean the whole fridge and the top didnt get done even after calling 15 minutes into the job to remind them to be sure and clean it. twice this has happened in the last 2 months for my properties. not happy
Everything. Clean, no chemicals, quick to fix any issues....
They actually get my carpets clean. I love that they show up when they say they will and they work very quickly. They respect my house as they work
The guy who cleaned our carpets was so kind and knowledgable. Even after finishing cleaning he came back and made sure we were satisfied. And then made sure to offer us the carpet protectant and came back in to do that. He was very professional and seriously so kind. He made sure to get the high traffic areas and worked with a smile!!!
WE had a great experience with Zerorez. Our carpet turned out great. Your technician Juan was very helpful in telling the benefits of upgrading from Scott guarding to your MicroSeal product. Juan represent your company with great integrity. We will call Zerorez when we get ready to do the rest of the house.
They guys that came were great! Super nice and did a good job. My carpets are really old and Zerorez was able to bring them back to life. I love how clean the carpet and tile feel!
Showed up on time and did the job as expected.
Very professional
THE SERVICE WAS EXCELLENT AS WELL AS THE FINAL RESULT. THE ENTIRE EXPERIENCE WAS PLEASANT AND THE OUTCOME WAS TOTALLY SATISFACTORY. I WOULD RECOMMEND YOUR COMPANY TO ANY OF MY FRIENDS.
CARMEN MANN
good service by Juan
Tim was awesome! He was very professional, thorough and considerate. My sister was visiting when Tim was here cleaning. She had had a different technician clean her home only a few days earlier and was disappointed in her technician who was neither professional, thorough nor considerate. She also said her technician looked like "a thug", which made her nervous as she is a young mom home alone with small children. Me and my family will now request Tim by name! Way to go, Tim!
The technician was friendly courteous and ver conscientious!
Caring operators
The technician--Isaias is so good and helpful! I request him every time. Also the carpets are always very clean.
This is the 3rd time we have had Zerorez clean our carpets. In the past they have cleaned "spots with a special cleanerand let the spot set for a bit so it could deep clean. Tnis time it didnt happen that way. I have a spot I showed him and he just cleaned it regular. Now it looks like the spot is coming back. Also, I didnt receive my small bottle of cleaner for any spills I might have. I may have to find a new carpet cleaner next time. This time I didnt receive the service from you that we had in the past!
Your always on time and do a good job, the fellow that did the work was very professional and nice
Reese was very knowledgeable about the products you use. He took special efforts to determine whether or not my sofa and love seat could be cleaned with water. When it was determined it should not be cleaned with water he explained the other process you have etc. He was very helpful and polite. I have heard from two friends about your company and was very pleased that I called for an appointment. I will certainly recommend you and call you again when I need any services.
Our attendants were more than excellent!Give them a bonus 10!!! Dave and Name removed Sorensen
Always looks nice afterwards. We love your company!
You do a good job at cleaning without residue or a long drying time.
The carpet is as clean as possible--which is what I want
The carpet seems to come very clean and the service person has been pleasant and willing to please. Seemed very professional both times I have used your service.
That you do t use soap. Also the technician was very helpful and willing to work with us. We have used you like three times now
You have always done a good job on my carpets. Your service techs are great.
It dries quickly and cleans thoroughly! Environmentally safe
I like your concern for your clients satisfaction. I don't like upselling.
Your minimum charge wasn't previously disclosed until last moment. Your pet treatment pricing is over inflated. My smaller house in Orem that has less square footage and fewer rooms/areas than my house in Farmington and yet services to my orem house cost more than my farmington house both houses had same treatments. Telephone customer service of orem area office is poor. Techs are very polite. I'm sorry to say my opinion of zerorez has deteriorated and I will consider other possibilities.
I like that my house doesn't stink after and have a cleaner smell. The guy who did my home did fine but I was at my mom's when her carpets were cleaned and he went above and beyond and really out shined the person who came to my house. (4464 w 9980 n cedar hills it was yesterday). Thanks for not being super expensive.
I've always had quick, efficient and friendly service.