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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The safety
No chemicals, excellent cleaning, protectant for high traffic areas and well educated polite technicians who are anxious to please.
Straight forward service
I like that you do not use soap, and it dries quickly.
I feel that the carpets remain cleaner longer.
I was very pleased with the service Zerorez provided. The cleaners were timely, knowledgeable and efficient. My carpets look great! The only thing that bothered me was the attempt to continue to up-sale. I understand that any business does that and its a good business practice. It was just not something I liked having to listen to when I was busy doing other things. They weren't pushy though, so that was good.
My carpets look amazing! Juan did a great job and was very nice and professional!
I thought everything seemed very clean but I hoped the stone would look different.
It still appeared dull and not much different. I was hoping the seal would leave it more shiny but maybe that is just the way this stone is.
No soap, and very thorough and professional.
The person you sent to my home was great. He worked very hard. We were very impressed with the work. Thanks again.
Your representatives are very courteous and thoughtful. I am completely satisfied with your service. SORRY, I have been having a problems with my e-mail. This is the third time I have tried to tell you how satisfied I am. Zerorez is the only carpet cleaners I have do my carpets.
The job was completed in a much shorter time than I expected and it is BEAUTIFUL. This carpet never looked better! Might I add that the technician who did the work was efficient, well informed and was very patient with me as I asked a lot of questions. I am 150% satisfied and have already recommended your service to a friend.
I don't mind you using my words but I am reluctant to have my name used in publicity releases. I avoid social media like the plague because I just don't want my name "out there" any more than it already is. Sorry.
However, if people you speak to in person want to speak to a customer you may let them contact me directly but please no general publicity releases.
Twice the technician arrived without the equipment to do the job. This last time he was here an hour and a half before he even started. A job I expected to take an hour took three plus hours.
Two hours late to our appointment
Done right and done good!
The carpet looks great, the technician was clean, friendly, helpful, and did a great job.
I was impressed with the knowledge and care he contributed.
Excellent Service, very professional
Jake was patient, friendly, professional and quick. He exceeded my dad's expectations and that's no small accomplishment.
Well organized
I like the friendly and professional service. I needed to change the date of my service at the last minute due to a family funeral and Zerorez was very accommodating. The sofas I had cleaned looked FANTASTIC! Thanks Alex! We have already had two neighbors ask if we liked your companies sercises and we said "yes".
The service was great. I love how clean my carpet is.
Online booking, great reminder calls, coming sooner than expected, polite and helpful techs, clean carpets!
Ease of scheduling, timeliness of appointments, thorough attention to details and courteous help in all areas.
Great job and the integrity of your employees !
No chemicals. Safe for my family and pets. Superior cleaning and customer service.
In the deal, we were supposed to get a gift card to provo beach. We never received it. The cleaner didn't bring one with them. And offer an extra service instead of telling me about something and adding it to my bill and making me say no take that off. Pushy selling.
I paid extra to have pet urine removed from our 3 lbs dog. they have tried removing it twice now and the carpet still smells like urine. I was told it would come out but it just brought it to the surface so the smell is even stronger.
A little more work getting some of the stains out. These stains weren't even that bad of stains but it doesn't seem like any work was done to try to get them out.
Quality of work and attention