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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pet treatment didn't work on our carpet and we will have to replace it. I felt like zerorez worked well for the rest of our house. I appreciate zerorez for trying to resolve our problems by sending the tech out to clean the carpet again. I felt like the tech was very professional and did a great job. He worked really hard to clean all of the spots out of our carpet. He was very knowledgeable and stayed and worked until the job was done. He wasn't in a hurry to leave or get to his next appt. I would return to zerorez because of him.
I was impressed with the effort and results of the work done on my home.
Usually all is well with the service.
it was good, the young man was very courtious. this is the first time I've used your company and am waiting to see how you do on carpeting.
simply cleaner carpets and friendly, competent employees.
I was very satisfied with the friendly demeanor of the technician Grayson. He was very professional, new his work well, I was impressed by how well he monitored and inspected the carpet to answer my question on animal urine, cigarette smell. The education of the differences in carpet and the protectant was greatly appreciated. Among this he was able to leave my carpet in great condition. I've used your company before and the home being a rental for so long its always in filthy but your people always manage to clean well. Thank you Grayson!
Alex was fantastic!
Pleasant, courteous, and prompt technician; good results
Dries quickly. Friendly, helpful technician.
With a ten rating there is no need for additional praise.
I have taken advantage of your servicies on many occasion and will continue to do so
Very Professional - good price
Not now, but Thank you
Friendly service and my carpet looked great!
These techs didn't do nearly as good and said you have too many stains and we can't guarantee it unless you do the flush...although the last time was worse n he just worked very hard on it and I have not had any stains come back but this last time I did. And when they "cleaned" my tile they said it's not really to clean it it just suppose to sanitize it.
Too much spam.
everything
We especially liked the personal pride Karl Gregersen took in the work he did for us. As a result, we were exceptionally well pleased with our like-new kitchen tile and grout, and nicely cleaned carpets. Well done!
Very clean
Sam was great! Carpet looks awesome!
Thank you for the return visit. The cleaning the second time restored my faith in you. All spots that were not removed the first time are now gone. I appreciate your service.
We were originally told that our technician would be at our home around 3:30 pm. At nearly 3, we were contacted and told that the job before ours was adding on services and that our technician would be late. They said they would try to find someone who could come sooner than our originally scheduled tech. This was very frustrating. I felt that, as a good business practice, customers should not be allowed to add services in the day of, or at least that they should be the ones to wait, not the people at the job after. Luckily for Zerorez, the tech was extremely friendly and did a superb job. Otherwise, I would have been muchmore upset at the late arrival (almost 5:30pm).
Eldon & Sawyer were very professional, and very thorough in the care of taking care our homes cleaning needs!!!
We have 2 yorkies and they took the time to show me where they have had accidents which surprised me. They we're
very careful too in putting up corner guards ,to not mess up our walls. I've never had a carpet cleaning company, who
have taken the time to do that!!! Definitely recommend your company!!! Thx you Name removed ... 😉😉😉
On time. Professional, yet friendly.
Very professional and nice employees. No residue on carpets. They worked fast and efficiently. They answered all my questions and explained everything so I could understand easily.
The carpet cleaning was great!
They were great, on time and got stains out I didn't think would come out.
I was told I would receive and invoice with the hour. Still waiting.
The worker who came was very nice and gave me special discounts. I was disappointed that some of the dirtiest spots on the carpet did not come as clean as I hoped they would. Sincerely, First name removed Magruder
I thought it was great! I loved your technician. He was very professional and very friendly. When I do have you come again, I would love for him to be the one to clean my carpets. I have had other carpet companies come and have not been impressed. Zerorez definitely earned this 10. I will be a repeat customer. I work in the customer service industry and know how important it is to please your clients. Customers come first with Zerorez.