Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33425 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2024 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

It made our carpet looks new and it’s soft and fluffy.

Report a concern   November 14, 2024 — Rated 8 out of 10 by L.G. Zerorez Salt Lake City
What could we do to improve?

It looks nice now. I'm waiting to see how it lasts.

Report a concern   November 14, 2024 — Rated 10 out of 10 by N.O.N. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great! Technician was very good! He was thorough, polite and met all my expectations.

Report a concern   November 13, 2024 — Rated 10 out of 10 by Martha Shaub Zerorez Salt Lake City
What do you like about our products and services?

Carpet always looks great, dries fast. Thank you.

Report a concern   November 13, 2024 — Rated 9 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

On time did thorough job
Carpets look clean

Report a concern   November 13, 2024 — Rated 10 out of 10 by Kristy Giles Zerorez Salt Lake City
What do you like about our products and services?

Great job!

Report a concern   November 13, 2024 — Rated 1 out of 10 by M.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

1. Did not vacuum before cleaning
2. worker added a tip without our authorization
3. ZeroRez advertises low prices then adds a service fee to bring the price back up.

I consider #2 and #3 deceptive practices. If you continue these practices I will not use ZeroRez in the future

Report a concern   November 13, 2024 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

They were done very fast and dried quickly

Report a concern   November 13, 2024 — Rated 10 out of 10 by Edward Rich Zerorez Salt Lake City
What do you like about our products and services?

Great service. My carpet looked great.

Report a concern   November 12, 2024 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Like that no soap used. Cleaning lady's at least 6 months

Report a concern   November 12, 2024 — Rated 10 out of 10 by R.E. Zerorez Salt Lake City
What do you like about our products and services?

The tech did a great job and was very efficient and polite.

Report a concern   November 11, 2024 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Very clean and beautiful clean carpet

Report a concern   November 11, 2024 — Rated 9 out of 10 by Teresa Hunt Zerorez Salt Lake City
What do you like about our products and services?

Genesis was the technician that came to my home Saturday to clean my carpet. He was very professional and personable. It was delightful to have him in my home and he did a great job!

Report a concern   November 10, 2024 — Rated 10 out of 10 by Scott Muir Zerorez Salt Lake City
What do you like about our products and services?

The quality and professionalism of the service

Report a concern   November 10, 2024 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Always a Great job!👍

Report a concern   November 10, 2024 — Rated 10 out of 10 by E.M. Zerorez Salt Lake City
What do you like about our products and services?

Fast, professional, friendly, courteous. Carpets look great.
Name removed

Report a concern   November 10, 2024 — Rated 8 out of 10 by I.S. Zerorez Salt Lake City
What could we do to improve?

What to expect after you e cleaned — how long will the carpets stay wet? Etc.

Report a concern   November 10, 2024 — Rated 10 out of 10 by G.K. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were friendly and was able to answer questions to my satisfaction.

Report a concern   November 9, 2024 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

they keep coming back till you are satisfied.

Report a concern   November 9, 2024 — Rated 9 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

Good deal and seems to work.

Report a concern   November 9, 2024 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

They were fast. Services were done and explained well

Report a concern   November 9, 2024 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

The speed of the technician and the quickness for my carpet to dry.

Report a concern   November 8, 2024 — Rated 9 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

Service is good and cleaning is thorough.

Report a concern   November 8, 2024 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

The products are top notch. Care was given by the technician, carpets looked great and no residue afterwards.

Report a concern   November 8, 2024 — Rated 9 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

It takes so long to drive, despite advertising 4-8 hours. With fans it took almost 24 hours to dry the carpet.

Report a concern   November 8, 2024 — Rated 10 out of 10 by B.R. Zerorez Salt Lake City
What do you like about our products and services?

Good people, and my 22 year old carpets look like new.
Thanks!

Report a concern   November 8, 2024 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

Genesis was awesome to work with. He did great work and was easy to talk to. He explained the process and told me areas he focused on and things he saw. Overall I’m very happy.

Report a concern   November 8, 2024 — Rated 7 out of 10 by R.M. Zerorez Salt Lake City
What could we do to improve?

I had a redo, inconvenient but much better job! I’d not rush the process and methodically do the pre treatment, remove all equipment, then us the brushes, remove the equipment, then finish with the steam clean extraction, you guys rush and it makes the customer nervous, :)

Report a concern   November 8, 2024 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

Never have had a Bad experience with Zerorez! Staff always freindly and very professional!

Report a concern   November 8, 2024 — Rated 10 out of 10 by Cyndi Wiliams Zerorez Salt Lake City
What do you like about our products and services?

Technician was super great to work with. Polite and knowledgeable!


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