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based on 33686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mow price breaks!
While I love your carpet cleaning I wish you would help with moving furniture!
As I age, it gets harder to move things by myself - May need to look for other carpet cleaning options in the furure!
Great service and quality process.
Carpet cleaning
I really like the cleansing process. When Zerorez has done my carpets, they have looked great when finished; not like other methods which have not seemed to really clean my carpets effectively and had the fresh look. With Zerorex, they look and feel clean! Their reps that come to your home/s are professional, courteous and focused on the job at hand.
The floor was damp, but not extra wet, so it dried quicker. The cleaning seemed good.
Website easy to use. Technician was great to work with. Prices were reasonable,
Great overall services with really nice professionals who were efficient and knowledgable about their job. Genesis and Colton were a great team. Would highly recommend to others and will be using your service again. Thank you!
On time, lots of advanced notices, very clean, and organize.
Fast and efficient workers. They came the same day as I called them up. The men were kind and polite, and the carpet a day later still looks amazing. They were able to get the spots out and make my home look even better.
I was told there is a 30-day guarantee.
Once "specialist" arrived he insterted himself into a altercation happening outside with my neighbors & pulled a knife on one man. He continued to argue & partake in the yelling. He was not focused on cleaning my carpets. I had to give him a pep talk, as my neighbor wanted to call the police.
There is still an odor, I called your company and they said the 30-day guarantee is only for a basic cleaning not the pet treatment & suggested they send out another "specialist" but I would need to pay additional for deep cleaning.
If you have a "specialist" that evaluated it correctly & focused on the job not drama it would've been done right the first time.
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The eze of knowing that my carpets will be cleaned.
Cleaner was professional and did what we asked her to do
Everything professionally performed. Returned to cleaned a very small missed spot.
We had grout cleaning and area rug cleaning. The cleaning left a white powdery residue all over my floor that I had to clean up after the cleaning was done. It was very messy and I wasn't told in advance that it would leave my floors so dirty.
2 technicians was the key to 1-1/12 hour appointment and the dry time was good since it is winter ... the guys were polite, on time and in and out
I liked the job he did. I didn't like the price.
Work Carter on existing stainsI’m
The techs were on time. Very cordial, greeting me with a handshake. That's a lost art!
They explained everything they were doing. They cleanned up any messes they made (minimal). They were VERY courteous, kind and cheerful. Ironically, I've known one of the techs since he was born. I did not know he worked for Zeroez!
I feell very good about the job they did and how clean my house is. I was horrified to see how much lint came out of my dryer vent. That was a fire waiting to happen! I feel safer now, thanks to Zerorez.
Thank you!!
Fast Service and affordably priced. Everyone was great to work with.
I have used you only one time, cant give a 10 rating just yet.
The technician was kind and helpful with the delivery of the rug. He helped me place it on the floor.
Mia arrived as scheduled with reminders being sent prior to confirm. We are very pleased with the results and will schedule with Zerorez next time we need carpets and furniture cleaned.
Quick scheduling options was the biggest plus. The carpets look great and Ethan was professional , helpful, thorough and very nice.
The technician was the best!
Prompt arrival. Courteous, professional and knowledgeable workers. Excellent cleaning and fast drying
Zerorez makes communication easy and does a great job on the cleaning!
Thanks for another great cleaning job !
You had to come back as you did a poor job the first time. And you know this!
Why are you sending me this survey?
Should I be grateful and happy that you had to send a different crew to do the job you should have done the first time?