Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31746 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2021 — Rated 10 out of 10 by Deanna Dillard Zerorez Salt Lake City
What do you like about our products and services?

The person who cleaned my carpets did a great job. He was very professional and thorough.

Report a concern   August 11, 2021 — Rated 9 out of 10 by R.I. Zerorez Salt Lake City
What do you like about our products and services?

Brian that did our home did a great job

Report a concern   August 11, 2021 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

The service was fast and efficient and the results are beautiful! Thank you!!

Report a concern   August 11, 2021 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Very professional.

Report a concern   August 11, 2021 — Rated 8 out of 10 by J.H. Zerorez Salt Lake City
What could we do to improve?

The soiled areas in the front room carpet that we paid extra to have the pad replaced look terrible even after getting them cleaned. I'm really disappointed, but it may just be that the soiled area is too much to clean.

Report a concern   August 11, 2021 — Rated 10 out of 10 by E.W. Zerorez Salt Lake City
What do you like about our products and services?

It smells and looks a lot cleaner! I liked that he raked it also! He did a Awesome job!

Report a concern   August 11, 2021 — Rated 5 out of 10 by G.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet cleaner person was very competent; but I was not pleased with the product - the cleaning solution. Several dirty spots were not removed. I also did not appreciate the extra cost for pet problems in several rooms.

Report a concern   August 11, 2021 — Rated 4 out of 10 by P.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpets didn't really feel clean after. I couldn't even tell he cleaned my grout. Just thought zerorez would be a better clean.

Report a concern   August 11, 2021 — Rated 8 out of 10 by L.D. Zerorez Salt Lake City
What could we do to improve?

The cost to treat needed areas in my home ended up exceeding the quote that I was given over the phone by quite a bit.

Report a concern   August 11, 2021 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

If it works - it is worth doing again. I have been using the service for years and will continue to do so.

Report a concern   August 11, 2021 — Rated 8 out of 10 by B.N. Zerorez Salt Lake City
What could we do to improve?

I had you scheduled - confirmed it twice plus got a confirmation email and you still didn’t show up!! Super frustrating

Report a concern   August 11, 2021 — Rated 8 out of 10 by K.E. Zerorez Salt Lake City
What could we do to improve?

The carpets were still really wet after 12-14 hours. I turned on fans .. maybe this is normal?
I was happy that all the gross spots came out.

Report a concern   August 11, 2021 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, efficient.

Report a concern   August 10, 2021 — Rated 5 out of 10 by A.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I like that my carpets aren’t wet after being cleaned, I also appreciate that there isn’t much smell (probably because of the carpets not being damp).
However, I think there are stains in the carpet that would have come out with a regular carpet cleaning service. I don’t know that the tile cleaning that we paid for was worth it, and of course, when I called and made the appointment the person didn’t tell me this wasn’t regular tile cleaning, so that was a waste of money. Additionally, the upholstery cleaning was “okay”, but probably not worth it either. The kid that came was nice enough, I guess I was expecting better results for $300+

Report a concern   August 10, 2021 — Rated 4 out of 10 by B.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I feel like my 5 room 1 hallway and upholstery cleaning was a very rushed job. I didn't appreciate the pressure he gave me to do a pet treatment.

Report a concern   August 10, 2021 — Rated 10 out of 10 by Mary Williams Zerorez Salt Lake City
What do you like about our products and services?

Everything about the service was perfect. The technician was professional and the carpets were cleaned superbly well. I will continue to use your service.

Report a concern   August 10, 2021 — Rated 6 out of 10 by M.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpets do not look any different or clearer! Looks the same before you came! Does not even smell like it’s been cleaned!

Report a concern   August 10, 2021 — Rated 10 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

Very quick and efficient, workers are extremely kind and helpful

Report a concern   August 10, 2021 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

Office emailed when Will was on is way.
Will was polite, respectable, explained the process and what to expect.
Price was fair.

Report a concern   August 10, 2021 — Rated 4 out of 10 by A.Q. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I never recieved a copy of an invoice that I could print. I have you clean business property and need those invoices that can be saved as a pdf or printed for tax purposes, very disappointed especially since I requested it specifically.

Report a concern   August 10, 2021 — Rated 2 out of 10 by G.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I’d send pics of the rugs you cleaned and ruined if I could. Also, I had to go and wipe up soap residue on the tile after it dried. Very disappointed.

Report a concern   August 9, 2021 — Rated 10 out of 10 by R.E. Zerorez Salt Lake City
What do you like about our products and services?

very clean looks like new again !!! the two young men were very GOOD !!!

Report a concern   August 9, 2021 — Rated 8 out of 10 by L.O. Zerorez Salt Lake City
What could we do to improve?

The service boy was not super professional. A little green. But that’s ok. Thanks

Report a concern   August 9, 2021 — Rated 10 out of 10 by G.N. Zerorez Salt Lake City
What do you like about our products and services?

Quality and price

Report a concern   August 9, 2021 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Great service. Very happy with how great our carpet looks.

Report a concern   August 9, 2021 — Rated 10 out of 10 by V.R. Zerorez Salt Lake City
What do you like about our products and services?

Everything was great. Polite, efficient technician and good communication before the appointment.

Report a concern   August 9, 2021 — Rated 10 out of 10 by Madi Timothy Zerorez Salt Lake City
What do you like about our products and services?

Company was fast and easy to communicate. Honest with what they thought would help and the expected outcome with the condition of my carpet. 10/10 would recommend and use again.

Report a concern   August 9, 2021 — Rated 10 out of 10 by Jennie Shaw Zerorez Salt Lake City
What do you like about our products and services?

Your Carpet tech was friendly and very knowlagble. He was very efficient and I love the job he did especially on my stairs!

Report a concern   August 9, 2021 — Rated 10 out of 10 by Christina Hamblan Zerorez Salt Lake City
What do you like about our products and services?

The service was great and the results were even better. The young man who came and did our floors was amazing.

Report a concern   August 9, 2021 — Rated 10 out of 10 by F.J. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, competent technician! The floor looks great and he got a stain out of the carpet that we haven't been able to remove previously.


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