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based on 33686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets were clean and no soapy residue was left.
When I called to make my appointment, I had a discount for 20% off that was not applied to my ticket and I didn’t realize it till after I paid. I have called to talk to a manager with no response back. I have called two other times was still no callback. She also missed placed on my couch and I had to call her back in to fix those and then it was still not done correctly. I want someone to come out and redo the spots correctly. I feel like this was a waste of my money.
Technician and crew showed up on time (actually early)
Technician was very friendly and knowledgeable
Every area to be cleaned was thoroughly examined and agreed upon before starting
The Zerorez process and solvents were clearly explained
Cleaning was done quickly and hints for drying were clearly explained
We were very pleased with the outcome!
The products used, actually work. The young gentlemen were very respectful and efficient. They worked very hard on my carpets as they had very dirty high traffic areas as well as the rest of the carpets. I have used other companies in the past and they never really got clean. There was soap residue that made my carpets crunchy. It took 4 days to dry with the heat on and fans. With zerorez, my carpets were dry in 5 hours. I am 100% pleased with the results. I’ve already been telling everyone about my carpet results.
Always great, friendly people. It's a little bit frustrating to have little unexpected amounts added because of spot cleaning or pre-treating or wool carpet...
The carpets look great
We have always had good service techs and the dry time is so great.
I appreciate the quick and thorough service.
The carpets I had cleaned look great. The carpets were almost completely dry by the evening of the same day they were cleaned. I'm well satisfied.
The carpet looks good and the carpet tech was very nice. He uses the black light to check for animal urine and showed me a few spots in the living room and bedroom . I believe the cost was about 50 per ro the treat. I had the living room done. It wasn't sold on the cost and effectiveness. Two days later I bought a black light and found the same spots that he pointed out. I used some enzyme cleaner and scrubbed both spots. Nothing changed
So I don't know how true or effective the black light is or if it works, how would one know. So I am disappointed in the extra cost with out peace of mind. and you can't say maybe the animals peed again. They didn't.
I won't have that process done again. RIP off
Very efficent and paid attenetion to detail
Made feel very comfortable
I had a great experience. The technician was in and out efficiently, and very friendly. My carpets look 1,000 times better. Thanks!
Very friendly and did a great job
The service member arrived in a timely manner and explained the process well. My carpets look much better than before!
Wonderful company that does an exceptional job!!!
friendly service and good product
Very easy to schedule and the service was great!
Quality work, fast, reasonably priced
I wasn’t sure some of the stains would come out, but my carpet looks great
You are to call me for my response.
We mostly liked Ethan who explained the process so completely and who prepared us for the fact that some areas of wear would not be completely like new. We were hoping that some of them would clean up better. But I do like the idea of very little film, if any, would be left on top of the carpet. Ethan was so friendly and nice to us. Thank you!
Your service technician was very polite & efficient. He took care placing corner covers on our walls. We are always confident using Zerorez that we get the best job done right for a great price. Thank you!
The cleaning didn’t seem to do anything for my carpets. They are still very dirty with stains on them. I feel as if the tech went too fast and did not take his time. If carpets had been passed over 2-3 times I think that would have helped. I’m very disappointed to pay all that money for no results
Didn’t get all the stains out and the high traffic areas are still matted, almost like they hadn’t been done. The stairs do look better but not like they are really clean.
I had some stains on my carpet. The cleaning process brought stain to the top of the fibers and spread them out over a larger area. The carpet looked worse after cleaning. I was able to remove most of the stains with my home carpet cleaner.
I like that the cleaning does not involve soaps and does not leave soups in the carpets.
I have used Zerorez a number of times and been happy with the cleaning.
Their prices are healthy by comparison to shampooing, but hey have always done a good job.
Good results
He was knowledgeable experienced professional and fast.
The pricing was unclear especially after there changes at the time of the service. These changes were not clearly reflected on the bill. Also, and most imoprtantly, after the carpet dried, it appeared worse than before, because there were clean lines and patches that were still grey. The lack of uniformity from the cleanliness makes the carpet look unpleasent. It doens't set a good tone for quality of work overall. I don't think I'd want to use Zerorez again.
the technician did a great job