Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31746 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2021 — Rated 10 out of 10 by Georgia Schramm Zerorez Salt Lake City
What do you like about our products and services?

Our tech was named Ryan and he was very friendly and thorough, he did a good job for us. We would use you again.

Report a concern   August 19, 2021 — Rated 9 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Available to come out right away carpets looked great!

Report a concern   August 18, 2021 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Technicians and results. Both are excellent.

Report a concern   August 18, 2021 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Technicians and results. Both are great.

Report a concern   August 18, 2021 — Rated 10 out of 10 by Peggy VanAmen Zerorez Salt Lake City
What do you like about our products and services?

On time and friendly . My carpets looked great after he was finished ,

Report a concern   August 18, 2021 — Rated 10 out of 10 by Michael Greenwood Zerorez Salt Lake City
What do you like about our products and services?

No residue and stays cleaner longer

Report a concern   August 18, 2021 — Rated 10 out of 10 by Ann Hurst Zerorez Salt Lake City
What do you like about our products and services?

Professional service! Meet promise time.

Report a concern   August 18, 2021 — Rated 10 out of 10 by Ann Magleby Zerorez Salt Lake City
What do you like about our products and services?

We loved everything about Zerorez!!!! Starting with the website, the phone calls, the text, the people, the service, and our beautiful clean carpets!!!!
You know you are using a great company when the employees say how much they love their job!!!
Everyone was very professional and kind. In today’s world that is always a plus!!!
Our carpets look amazing and we are beyond pleased!!!
Thank You!!! We will be back when it is time to do our carpets again.
A L Magleby

Report a concern   August 18, 2021 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Hunter was very knowledgeable and helpful. My carpets looked and smelled great. I love the fact that the carpet dries so fast after cleaning and that it is not crunchy when dry.

Report a concern   August 17, 2021 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Cameron did a great job with our carpets. He explained everything really well.

Report a concern   August 17, 2021 — Rated 10 out of 10 by Sheryl Fraser Zerorez Salt Lake City
What do you like about our products and services?

Reasonable prices, packages, less chemicals, cleaner results

Report a concern   August 17, 2021 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

Prompt & did the job

Report a concern   August 17, 2021 — Rated 10 out of 10 by Henry Heilesen Zerorez Salt Lake City
What do you like about our products and services?

The tech who arrived to do the job was very personable, which we look for first with any service company coming into our home. He wore booties, and the work done that day was very professional. Our carpet is over 30 years old, and yes, there are some high traffic areas that he treated prior to cleaning - and we understood and agreed that those might not look absolutely perfect, and they didn't. But they were so much better than we expected.

We also recently purchased a great SHOE RACK for our garage, placed it near the door, with box of booties nearby and with a sign (printed from computer) saying "Thank you for removing shoes (or slipping on booties)" We have same sign with box of booties at the front door - a reminder for us, as well as for anyone staying a while. Wish we'd have thought of and done this years ago!
Don't think twice before hiring these people; we've used them twice now, and have stopped looking for the best carpet people in our area. D. Edwards (Provo)

Report a concern   August 17, 2021 — Rated 8 out of 10 by D.W. Zerorez Salt Lake City
What could we do to improve?

Great service, very expensive.

Report a concern   August 16, 2021 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks good! Stains mostly disappeared. Thanks so much!

Report a concern   August 16, 2021 — Rated 0 out of 10 by P.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The rug still is dirty. When it dried out by the next day, it looks very bad just as bad as before the cleaners started.

I have called your company and they are coming back to redo the rugs.

I have had different rug cleaners before and they always got the rugs clean and didn't charge 1/3 as much as your company did.

Please send me an itemized bill as was promised.

Report a concern   August 16, 2021 — Rated 10 out of 10 by T.E. Zerorez Salt Lake City
What do you like about our products and services?

I am extremely happy with my carpet cleaning and tile cleaning service. The technician was very thorough, did an excellent job and was professional. He arrived timely and he was careful with furniture and wall corners.

I would definitely recommend Zerorez to anyone who wants a quality carpet cleaning service.

Report a concern   August 16, 2021 — Rated 5 out of 10 by M.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

He did a good job, I just wouldn’t likely recommend Zerorez because I am a little embarrassed at how expensive the service was. Very, very expensive.

Report a concern   August 15, 2021 — Rated 0 out of 10 by N.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The kid who came and clean was very nice but I could tell he was tired from a long day and did a so so job cleaning and I could see spots that he missed and he would say he tried to clean them but he could try again when I said yes please he would try the one spot and it would start to come out. But it was like that every spot and I didn’t feel like he wanted to be there any longer so I just let him leave. I feel like all the surfaces need to be redone. I went with zero Rez because I wanted the job done right they aren’t the cheapest but I thought it would be done. My rugs weren’t horribly dirty and are pretty mew rugs in general and the technician even said oh they aren’t that bad so I’m surprised they didn’t get cleaned like I thought they would.

Report a concern   August 15, 2021 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

Competent, courteous, efficient.

Report a concern   August 15, 2021 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

They work quickly and do a good job removing set in stains!

Report a concern   August 15, 2021 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

We highly recommend Jace from the Draper location, as he was on time, courteous, and did a quality through job!!!

Report a concern   August 15, 2021 — Rated 4 out of 10 by S.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It was a lot more expensive than I thought it would be.

Report a concern   August 15, 2021 — Rated 8 out of 10 by J.S. Zerorez Salt Lake City
What could we do to improve?

I can’t think of Anything

Report a concern   August 15, 2021 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Effective against tough stains, technicians are efficient and knowledgeable, no harsh chemicals

Report a concern   August 15, 2021 — Rated 10 out of 10 by J.V. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and went the extra mile to make us happy!

Report a concern   August 14, 2021 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Great job

Report a concern   August 14, 2021 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Great service, helpful and accommodating staff, rugs look wonderful!

Report a concern   August 14, 2021 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpet Dries quick

Report a concern   August 14, 2021 — Rated 10 out of 10 by Jeanne Mather Zerorez Salt Lake City
What do you like about our products and services?

Your serviceman was excellent. I wasn’t even on his original route, but he came to my rescue when there was a misunderstanding on arrival time. He worked his tail off. Our carpets looks fabulous! I give dirty looks to anyone who tries to walk on them with their shoes on!! ;)


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