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based on 33686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Berry efficient and thorough technician. He did a great job
Grateful for the satisfaction guaranteed, as I needed a second cleaning
Your services are great
I love that y don't use harsh chemicals
Fast and easy. The pricing was straightforward. The carpet dried really fast and looks really good. I like the idea of no soap residue left behind.
The lead technician was fantastic! He broke down the services that would take place at my condo really thoroughly, and had exceptional communication skills. He also went above and beyond, offering to come back to install the custom-ordered filter once it arrives. Thanks for great service!!
We have always been pleased with zero rez. The two young men who came to our home recently were very kind and positive, however didn't do the best job. It seemed to us that they did the job as fast as they could and then they were out of here. They were here less than an hour.
Carpet cleaning was done quickly and thoroughly. Genesis did an excellent job. He was also very pleasant.
Got me in quick. Did a great job!
Carpet is clean with no build up. Company has great customer service. Good price. Fair.
Ned was great. He was friendly and efficient. He had a reassuring confidence in the process and talked through my concerns and questions. He was a pro. Eager to recommend him to my friends and family.
Always come on time; very professional and well groomed technicians; always does a great job without residue!
It makes my older carpets look like new.
Good Service - Good Prices - Good Techs
Zerorez did an excellent carpet cleaning job. Big spots are gone. We have a new resilient protective topcoat. Our technician was friendly, knowledgeable and efficient. Thank you!
Friendly and professional. Your technician did a great job. Even added on our Motorhome and it was definitely non-standard work. 20 year old carpets look great!
Wow! The results were better than I expected! Great work, great customer service!
The guys were very courteous and did a thorough Job. Thanks
Mathew did a fabulous job, my carpets look amazing. He is very knowledgeable and works hard. I really was happy with Zerorex and will recommend them and Mathew to all my friends and family. Thank you
The gentleman showed up on time and was very thorough with explaining everything. Would recommend this company to anyone.
You guys didn't put a disclaimer on your specials, we were charged extra for the job. Ripped us off, you were too fast and didn't get all the stains out as you said they did. You were also not careful as you dragged the hose against the walls and stairs where you've caused some markings. And the carpets were soaking where it took pretty much overnight to dry. Very disappointed. There's absolutely nothing you guys can do to make it up except for maybe a refund as we've decided to not hire you again nor come over again for the 30 day guarantee. We took photos of the job with stains left behind and damages done as we're sharing them for part of our negative review.
Good day
I like that it doesn’t leave soapy residue. The guys were very nice.
Following the rug cleaning by Matthew (he gets 10 out of 10), apparently the Zeroez van leaked oil on our driveway. I called and Zerorez sent another tech in the area (Ben) to clean our driveway. Ben also did a great job and removed all traces of oil. Ben gets 10 out of 10 also.
They did a great job they even called to reschedule after I missed my scheduled time
The carpets look great and our service guy was awesome! Thanks Isaac!
Friendly and efficient service.
Our carpet is so much cleaner and softer! It’s so nice to know that there are no chemicals left behind that would attract dirt that would make it necessary to clean it again after a short time.
They were on time and I didn't think the cost was too excessive

Be more up front about extras such as pet treatments.