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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the what the name implies: no residue
You do a good job. Unfortunately I have a stubborn stain this time I hope will come out.
Excellent and friendly and professional service rep (carpet cleaner). More concerned about doing a good job and taking time to protect our home; than simply rushing to get the job done and get out.
The technician was friendly and he did a great job.
friendly service tech and good communication regarding when to expect the tech to show up.
Friendly, expert cleaners who do a great job!
The technician was very polite and explained everything really well.
Don't use the pressure from my house. The second time they cleaned they used the water and pressure off the truck . . .much better!
Excellent attentive service. Very hard working service representative. Carpet looks like new.
Josie Stone
Employees, this time it was Cory, are always respectful, efficient and their personnel appearance is neat and clean. I appreciate the fact I don't have to worry about chemicals being used on my carpet and I don't feel congested after the cleaning is finished.
And just so you know, I have referred Zerorez to a couple of my neighbors and at least one of them has used your service.
I was happy with the service. Conner was very professional and friendly. The only hesitation I have with giving a recommendation or using Zerorez again in the future is how long it took for my carpets to completely dry. The service was complete about 2 p.m. and by 10 p.m. the carpets were still EXTREMELY wet. I had to keep fans blowing as well as turn on the furnace/AC and keep the windows open in order for the carpets to dry. Still the next morning, (6 a.m.) the carpets were damp. I am hesitant to move my furniture back after 24 hours as I don't want any mildew or staining to occur.
Clear price explanations, and the upholstery cleaning was fantastic. Well done.
Your employee was VERY polite and got the job done sooner than expected. Wonderful experience.
The carpet cleaning was great, but better than that was the representative
who cleaned my carpet. He was friendly, professional, worked hard and
fast. a very positive experience all around
Fast and efficient
The carpet cleaning was fine. The sales person contact was not good
The texture of my carpet is soft not sticky. An excellent job of removing stains. My house looks and smells clean.
They were able to come out quickly and were at my home earlier then they said. Very happy with the result. The carpet looks great.
nothing left behind on the carpets
The service took over 3 hours. This would have been fine if you had set my expectations accordingly. Please alert clients in the future that the service will take several hours.
Zerorez was on time and they did any awesome job removing stains from my Sofa.
Friendly, courteous employees and excellent results in the carpet cleaning. I paid for scotch guarding and wasn't able to be at the site of the cleaning to remind them and my carpets were never scotch guarded. Hopefully they will come back tomorrow and complete my services.
I love the effectiveness of the treatment -- even on a carpet that is 15 years old -- and I greatly appreciate the quick drying time. Further, I've noticed that since traditional soaps or shampoos are not used, my carpets don't re-gain grime in a spot that has been treated!
I like the results of the cleaning. However, the technician was very late even though I got a call from the scheduler it had an impact on my day. I also did not get my $25 Provo beach card.
Constant contact of knowing exactly when cleaner would be out
Cody was a good, hard worker and efficient. He went above and beyond to provide a good service.
My carpet took over 14 hours to dry that is with help of fans and windows open. It is actually still drying now which is Sunday evening at 5:24 pm. I gave the technician a $20 off referral card and I did not see the $20 credit on my inovoice that was emailed to me. If I would have seen the invoice prior to him leaving I would have asked about it. We did have the pet treatment done and understand how the process works but if he would have taken more time to suck up the water & treatment maybe it would have dried faster. We were happy with the technician as he was friendly and explained everything and was careful. Last he sprayed something on the carpet at the very end. I cant remember what it was but it left a slight sticky residue on my hand when I would feel if the carpet was still damp. I think after a couple of times vaccuming it will come up. We will use you again in the Spring as we love how your cleaning process is and want to give you a second chance. Thank you.
A great job done on our carpet, and the service was great. Alex was knowledgable, showed me how it all works, and did a great job. My carpets look better than they ever did.
I just think the service is great and am pleased with the outcome if my cleaned carpet.
I really appreciated Chris Payne and his professionalism. He did a fantastic job.