What our clients think of us!

Professionalism

Eco-friendly yet very effective product/service.

I loved having Fernando help me with my carpet cleaning. He was very pleasant, knowledgeable and professional.

Carpet was still dirty when tech was finished. I spent 2 hours cleaning with my Bissell to get acceptable results.

I liked the service and the guy who did it was great. There were a few stains that didn't come out and that was my only issue. I had used other places before and they were able to get those types of stains out.

I loved that we got a good price and the carpets are CLEAN! Also, the technician was careful not to spray the furniture, baseboards and or the banister so I didn't have to go around working after. I highly recommend this carpet service to everyone.

I had to get a piece on my laminate floors fixed a week later and they asked if my bathroom had flooded due to how much water was at the door way. We haven't even moved in the house and no one has used the bathrooms. I think you need to make sure when cleaning tile you protect the other floors in someones house.

Very clean and thorough

My only complaint is that when the worker pulled in the hoses from the truck to clean, it smashed one of our plants in the flower beds and it broke 2 dropper line sprinklers that I had to replace. He just needed to be more careful with having the hoses run through our flower garden.

I was well pleased with the cleaning, but the service with the time frame was inconveniences because I had to make different arrangements to pick up my grand kids from school at noon

The worker was friendly!

Cleaning was quick and my carpets look great! Carpets dried quickly.
Friendly service.

Your employee was very nice and worked the carpet over and over. I did feel that the heavy traffic areas were not totally clean but he told me it was wear not dirt. A friend told me that you use only water no chemicals. Maybe despite his best effort it was not totally clean. No fault of your employee

I like the good job the technician has always done. They are respectful of my furniture and the "corners" with their protective equipment. The technician was polite and considerate with his suggestions of other services I may need, but not pushy. Talking about the technician, he was dressed neatly and clean and ready to do the job I expected to be done. I have used Zerorez for carpet cleaning for years. I trust the products that they use. I also appreciate their fair prices. Thank you, Peggy L.Carey

Very professional and the carpet always looks great!

the representative was very polite and kept me informed every step of the way. great job on the carpet. pretty fast too. for the amount of floor he did I think it was a fair price.

In multiple ways. 1) I called to change my carpet cleaning appointment to a tile cleaning appointment and change the time, and not 20 minutes later, someone called me to confirm the OLD appointment. 2) The day before my TILE appointment, you called to confirm my CARPET cleaning appointment. 3) My wife and I tried multiple times to reach the office and were always on hold for over 15 minutes, finally giving up and leaving voicemails, which rarely received call-backs or acknowledgements. 4) We were given a window of 3-5pm and due to, as far as we can determine from the technician, he did not arrive until after 5 due to "not being told about the appointment" and "going to his own house to clean up a puppy mess." 5) My wife had to leave work to come home for this appointment and due to the extremely poor coordination, she missed at least an hour of work and had to leave in the middle of a project.

That being said, the cleaning technician was nice and friendly, but every level of coordination above him was absolutely abysmal. If I ran my Tutoring Business like this, I would quickly be OUT of business.

You could make it right by refunding a LARGE portion of the exorbitant charge of $600+ it took to do our tile. This would, in a small way, make up for how very disappointed I am with ZEROREZ right now. I listen to KSL every day, and honestly expected MUCH better from this company.

I was very pleased with Benjamin, the technician and felt that he did a very good job and was very professional. We had a couple of bad spots and they now look much better. Thanks Benjamin!!

I was more pleased with this cleaning than in the past. The tech who did ours this time really did a good job and the carpet looks cleaner than ever.

I like the procedures that are used to clean and feel they are everything that they are advertised to be. Your technician was very efficient and very pleasant to work with. Eric was great!!!

The service was great!

This was a call back.

Fernandez is thorough and particular and professional. I've requested him before and will again.

Courtesy techs and the carpets always look awesome when finished cleaning.

We had our couch and two chairs cleaned,along with the carpet . We were very happy with services of Zerorez .

First, the quote provided was not accurate and while I understand it is just an estimate, to cost over $100 more than I was expecting leaves a bad taste in my mouth. Secondly, my parents used your company and was able to get out most, if not all, of the traffic area stains, it was amazingly impressive, which is why I called you guys. Sadly, the technician was not friendly, up-sold my Fiance without her being aware, and didn't get out any of the high traffic stains..NONE!

Finally, we were given a time frame of when to expect a technician, sadly there were numerous cancellations so they sent our technician home and made us wait (replanning our entire day) so we could get our carpets cleaned. Essentially we were punished because of other people canceling. Sad!

Terrible customer service and our carpets don't look clean and don't look clean either. I've heard great things about Zerorez but given my experience I will not likely use their service again.

The tech did not use a base board protector and now we will need to repaint the corners of our baseboards in several places in our home.

You had a cleaner/enzyme to clean pet odors/stains. I really liked how my technician checked the household cleaner to see what chemicals were in the product that I had used previously in the week, since it could affect the outcome of the cleaning from Zerorez. He determined it was safe and was able to proceed.

The deep cleaning system was awesome, and because of the limited use of liquid and water, drying time was pretty short. Overall we are happy with the results. The technician was professional and efficient.

Clean,no residue or odors, fast, courteous and efficient service