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based on 33995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The end product has always been better than other companies I used in the past and stays cleaner longer. I appreciate the polite staff and promptness.
I already recommend Zerorez to family and friends.
Thanks for doing a great job.
The young man that provided our service was on time for the appointment, courteous, and very much on-task in the work that he performed. The couch and love seat he cleaned were done perfectly and the carpets look beautiful. We could not be more pleased.
Everything! So far we have used carpet cleaning, pet urine carpet cleaning, air duct cleaning and tile and grout cleaning. The staff are usually quite knowledgeable and helpful. I was extremely impressed with the pet urine cleaning. I haven't been able to find a product that takes care of the smell as well as Zerorez does! I was also really impressed with Benjamin who came and did our tile and grout and air ducts. He was very knowledgeable and helpful and did an impressive job.
On time. Professional.
Impressed with how clean they were able to get my carpets!
The carpet looks good. I was just super stressed out about the miscommunication over what time the cleaning would be. I was told to expect a window later in the afternoon.. I think it was 2-4. They called me before 12 saying they were on their way. When I'm paying to have my carpets cleaned, I want everything off the floor and I want furniture moved. I didn't have it all ready in time and felt like I didn't get it done the way I was wanting.
I was happy with the results on my 12 year old, light carpet. Got out a lot of dirt! I liked how the worker was friendly and professional.
Our carpets dry quickly and stay clean longer. Eric was friendly, courteous, and knowledgeable. He did a great job on our carpets. We had a few spots on the carpet and he got rid of them. We're so pleased!
Benjamin was very knowledgeable and helpful and did a great job. Professional attitude.
I feel like my carpets are clean when they are finished. Also, they dry quickly.
This was the best cleaning my carpets have ever had, that includes from Zero Rez. The technician that came to my house house was the very best. My old carpet looked almost new. The sad thing was I wanted to give him a tip but They don't do tips on checks and I didn't have any cash. I wish Zero Res would change that. It would Help the technicians and the clients. I don't remember his name but I'm sure you know who he is. I want to use him again, can you email me back his name so I can pass on his name and keep it for my records.
Angelo is such a great tech and he does a wonderful job with my carpets every time he comes!
I like that customer satisfaction is very important to you. I had some areas that didn't come as clean as I'd hoped, and they came back and cleaned it again.
more flexible pricing. Apparently a runner qualifies as a rug, while a rug is much bigger.
The clean carpet and how it drys fast.
Clean and professional
Your accounting department sucks big time. Still didn't get it right after several calls from me, the customer and the tech Roy.Your supervisor Jean was terrible to work with. We are talking simple math and she still could not understand until the 3rd time of me explaining it to her.
I called in several times, only to wait on hold for 11 minutes and then to get disconnected 3 times and the 4th time I was answered at 8 minutes. You have wasted so much of my time and 2 days off work to boot. You had to return a second time to work on the spots that did not come clean the first time.
I could only wish you could some how make it feel better for me. I would love to speak to the owner of Zerorez and share my experience with some who I think would care.
The technician did not get out a simple stain. It looked like it was out when he left but when the carpet was dry it came right back. Also he left some lines in the carpet -- like dirty water lines from his cleaning wand. They look terrible. NOT A GOOD JOB THIS TIME. Very disappointed.
Everything
Price, service technician Benjamin Stuermer, quick dry!
Cleans right the first time.
Friendly, prompt representatives. Carpet looks and feels clean and isn't too wet
I like pretty much everything...amazing technology wonderful service technicians. The results are guaranteed, any problems they will come back and fix the problem.
Service is punctual and thorough
It was a big job and was completed to exceed my expectations. Will definately use again!
Isiah was absolutely thorough in his attention to detail; attitude was professional, with a warm and friendly personality. The carpets looked like new and the arm chair which was starting to look shabby had a brand new look after it was cleaned. I am certain we will use your service a third time in the future.
Your technician did a great job.
dependable time schedule. Successful removal of serious stains. Moved hospital bed to clean under it. Courteous. Job well done to last a long time.
Please do not share my name.
I like how clean you are able to get my white carpet, especially the high traffic areas. We only use zerorez now.
you come and get the job done...if not you come back and get it right