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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representatives were kind and wonderful and very timely. We appreciated all the did.
One thing that could be improved is they did not do the egdes of the carpet as well as the rest. Specifically around the base boards of entry ways.
I've never had my carpets professionally cleaned before, so I wasn't sure where my expectations should be, but I wasn't completely satisfied with the results of the cleaning. Now that our carpets are mostly dry (30 hours have now elapses since the cleaning was finished) there are still some spots in some of the rooms. In one of the bedrooms, a biological treatment was applied twice to clean some areas that had urine odor. Those areas still smell of urine. I would've rated the experience a 6 or 7, except that the total fee for the service was $350.00! I guess I just expected more out of a company like Zerorez. Ricardo Hernandez was the technician that serviced our home. He was fantastic! He was very courteous, professional, and thorough. The carpets do look a lot better than they were. I guess when it comes down to it, for $350 I wish they would've come out cleaner. I hope you found this feedback helpful.
Work harder in high traffic areas
The carpet did not dry in the 4 or 5 hours the technician said it would; it took over 12 hours to dry out so we had to wait till the next day to put our furniture back in place.
pet stain spot remover
Better spot removal. My carpets didn't get quite as clean as I had hoped. It is possible that the spots I had cannot be removed, but that was the only thing I was disappointed about. The technician did an excellent job, he was kind and respectful. I had an unusual situation occur while he was at my home (dog accidentally got locked in the car and police came to open the car). He was very patient and understanding while there was a lot going on at my house!
Quit claiming 2 hour dry time
Through
Great customer service. Technician was friendly and hellful
Service was wonderful. I felt bad for the service representative because a piece of equipment broke and he had to come back in the morning to finish. His supervisor said he had to pack up all of the big equipment and then unpack it in the morning when he came back. I felt bad for him and the extra work. Other than that I have been really happy with Zerorez.
I had heard a lot about how good your cleaning method was. It is not what you say it is. The heavy traffic areas looked as bad as before you treated them. Your tech man said that was because "the dirt was ground into the fiber of the carpet." I tried you because I didn't feel up to doing it myself (I'm over 80). Nevertheless, I had to get out my Orek system and go over what was still bad. It made a real difference because the floor brush and bonnet action got the soil realse into the carpet and the cleaning action of the machine cleaned it. It is so superior to Zerorez. Believe me - I learned the hard way!
The follow through on everyone's part. I didn't run into any issues. Everything went as promised.
No harsh chemicals
Brian was very professional.
He got one of the stains on the carpet to lighten up significantly, and we have cleaned the carpet 2 times without success
Not as pleased with the quality of cleaning. Had to come back to remove brown lines left all over the carpet. Couldn't come back next day but had to wait several days with furniture in odd spots waiting for them to be able to come back and fix problem.
The gentleman that performed my service was very polite and knowledgable. He answered all my questions patiently and thoroughly.
Our guy was very nice and did more than we expected him to. Plus we love the fact that there are no crunchy carpet feeling after the job was complete.
Your product killed my grass.....
I was very disappointed in the cleaning of my stairs. I told my tech that and his reply was they were worn. I explained that I moved into this housed one year ago and had zerorez clean the entire house. The carpets looked great. He asked me if I would like him to try again and I said yes. He then tried the stair tool and they came much cleaner. I feel if he would have spent a little time and effort that they would be totally clean.
My technician was great. He was very knowledgeable. I felt like he was trying to upsale a lot, but it didn't bother me too much. He responded to my questions well and was pretty responsible. I was not impressed, however, with the people who took my initial call. She didn't tell me what time the tech was coming, and she did not tell me that a room over 200 square feet would count as two rooms (even though I told her I had at least one room that was bigger). On appointment day, no one called me to tell me when they would be out, soni was waiting and waiting. I like the process of cleaning, the tech was pretty great, but the call people struck me as cold and slightly unprofessional (or maybe too professional, in that I felt like a number).
Hot water no results rez!kb
Oderless & clean
I HAVE USED ZEROREZ TO CLEAN MY CARPETS FOR MANY YEARS BECAUSE I LIKE YOUR METHOD OF CLEANING CARPETS. I ESPECIALLY LIKE YOUR SERVICE REPRESENTATIVES LIKE AUSTIN WHO ARE NOT ONLY KNOWLEGEABLE BUT POLITE AND WILLING TO HELP IN ANY WAY THEY CAN TO SEE YOUR ARE A SATISFIED CUSTOMER. I APPRECIATE HIS WORK ETHIC AND DESIRE TO REPRESENT ZEROREZ IN A PROFESSIONAL MANNER.
The person who did my carpets did a very good job.
No residue left on carpet, stains are gone, efficient service, carpet really feels clean.
The great communication
I love the whole concept of zerorez - no soaps or chemicals.
Excellent as usual.
We have family member that suffer from severe allergies, and ZeroRez offers the best cleaning techniques available. We are very grateful for the service that you provide!