Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2016 — Rated 3 out of 10 by S.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The first time they came out they didn't even clean the carpets at all and then the second time they came out they did a good job but I was disgusted and disappointed and I really should have been offered Something Free like I don't know stairs or another carpet cleaning later on it just was very disappointing but the second time they came out they did a good job

Report a concern   July 27, 2016 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

Your technician Isaiahs was amazing! He went above and beyond in working around a scheduling conflict. He is the epitome of professional service.

Report a concern   July 27, 2016 — Rated 5 out of 10 by J.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Spots not clean and did not do corners that were easy to get to. Stair edges not cleaned

Report a concern   July 27, 2016 — Rated 10 out of 10 by Jacinda McOmie Zerorez Salt Lake City
What do you like about our products and services?

We used a competitor's service a few months ago and were not pleased with the way our carpets turned out. Spots were left that we were told were permanent stains. We were referred to Zerorez and thought we would give it a try. Zerorez was able to clean up every stain in our carpet and left things smelling clean and fresh. I definitely recommend Zerorez to anyone looking for a quality carpet cleaning service.

Report a concern   July 27, 2016 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

My Excellent customer service. John thoroughly assessed the problem, listened to my concerns, and made recommendations. No more horrible pet smell from my very sick gentle giant.

Report a concern   July 27, 2016 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and knowledgeable of the product. The carpet didn't get crunchy. The technician was quick in cleaning our carpet.

Report a concern   July 26, 2016 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

The great job that the technician did in creating the carpet. The nice clean smell of the process.

Report a concern   July 26, 2016 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Quality work and friendly employees

Report a concern   July 26, 2016 — Rated 10 out of 10 by Dave & Claudia Bogumil Zerorez Salt Lake City
What do you like about our products and services?

I like the idea of no chemicals or soaps on my carpets yet still being able to get them clean. The tech called me to say he was heading over, he was here within the timeframe he stated earlier, and was very professional.

Report a concern   July 26, 2016 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

Love the no chemicals and even more my carpet was so clean!!! The technicians taught me so much about different carpets, care, stain removal and were very professional!!!!

Report a concern   July 26, 2016 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

We've had our carpets cleaned and yesterday, our kitchen floor tile and also front room furniture.
Everything went so well, that it's all a ten!
Our technician was the best we've ever had come and do anything at our home. Seriously.
Friendly, knowledgeable, accommodating and very good at what he does.

Report a concern   July 26, 2016 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

I was able to fully trust the young man that cleaned our couch and loveseat. He showed me the info that was put on by those who made the couch and told me that the regular cleaning might harm the fabric. So he used the other fabric cleaner. He also showed me what lint he could get out of a cushion by covering the hose opening with a cloth and then putting suction on the cushion. I was amazed!!

Report a concern   July 26, 2016 — Rated 10 out of 10 by Carolyn Olsen Zerorez Salt Lake City
What do you like about our products and services?

We appreciated that you don't use chemicals and liked your technicians. Thank you!

Report a concern   July 26, 2016 — Rated 9 out of 10 by C.Y. Zerorez Salt Lake City
What do you like about our products and services?

Timely service, great carpet cleaning, friendly staff. The carpets that were REALLY dirty came out beautiful!

Thanks!

Report a concern   July 26, 2016 — Rated 8 out of 10 by A.N. Zerorez Salt Lake City
What could we do to improve?

The pet treatment was really high. It seemed overpriced.

Report a concern   July 26, 2016 — Rated 10 out of 10 by Dannette de Pando Zerorez Salt Lake City
What do you like about our products and services?

The gentlemen who cleaned my carpet was so helpful, kind, and very knowledgable. He really went out of his way to answer all of my questions and was able to address all of my concerns. I will definitely be using Zerorez in the future and I have told many people about my experamce and will continue. Thank you for providing a great service and excellent staff.

Report a concern   July 25, 2016 — Rated 10 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

The employees who work for Zerorez are what make the difference. I know that the cleaning method is what is advertised on the radio, but honestly, my carpets could be cleaner then the day they were installed but if I don't feel comfortable with the guy doing the job, I'll never call back.

Report a concern   July 25, 2016 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Quick easy and simple. Much easier than dealing with renting a carpet cleaner.

Report a concern   July 25, 2016 — Rated 9 out of 10 by Melissa Winmill Zerorez Salt Lake City
What do you like about our products and services?

Loved the overall outcome of how clean my carpets and grout was when the technician was done!!! I was even more impressed that my home didn't get left with a funky, infamiliar smell from chemicals other companies use!

Report a concern   July 25, 2016 — Rated 10 out of 10 by Mia Seer Zerorez Salt Lake City
What do you like about our products and services?

The cleaner showed up right on schedule, provided useful tips for keeping our carpet looking clean, and worked fast in a courteous manner. I was very pleased with the results as well. My carpet is very clean and was dry within 4 hours!

Report a concern   July 25, 2016 — Rated 10 out of 10 by Susan Parker Zerorez Salt Lake City
What do you like about our products and services?

I like the very clean way to clean the carpets. I like that there is now residue and your service techs are very knowledgeable about the services your provide.

Report a concern   July 25, 2016 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks great!

Report a concern   July 25, 2016 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

that you do not use soap

Report a concern   July 24, 2016 — Rated 10 out of 10 by Tina Betz Zerorez Salt Lake City
What do you like about our products and services?

Great service, no chemical smells, just good and clean.

Report a concern   July 24, 2016 — Rated 10 out of 10 by B.A. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, informative technicians.
Friendly, helpful schedulers.
Carpets look great.

Report a concern   July 24, 2016 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Your people are very knowledgeable about carpets, very cheerful and polite. Third time using and will definitely use again. Pricey, but really worth it.

Report a concern   July 24, 2016 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

I had a very limited window and you worked us in. I was impressed by the customer service and by our tech who did a great job

Report a concern   July 24, 2016 — Rated 9 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

so far looks like product works. need to see in two weeks how it has cleaned. your rep was great!

Report a concern   July 24, 2016 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Toxic chemicals are not used.

Report a concern   July 23, 2016 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Arrived on time. Very professional and got the job done quickly.


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