What our clients think of us!

Not talk on the phone while doing the job. I realize that it is a tedious job, but work does take focus.

I paid extra for the pet cleaning and the technician missed some spots! And I have left two messages on your voice mail in the past week and still have not had a call back!

Please see my previous review regarding my first experience with your company. Thank heavens for your employees like Gonzalo (spelling?)! He came into my home to rectify the previous mess up from John. Gonzalo took the time to look over my carpet & he took the time to clean it. The previous guy did maybe a 1/4th of what Gonzalo did. Gonzalo did a pre-treatment on our carpet, used some sort of brush on it...both things I never saw John do...and then he used the sucker upper thingy (I know, I have no idea what the tools are called). My carpet not only looked better and actually looked like it had been cleaned but it smelled better. I was SUPER impressed with how he handled the whole situation since it wasn't his fault to begin with. He apologized for what had previously taken place & was super polite. He did the job right, at least in my eyes. I felt like I finally got my monies worth but felt like I needed to tip Gonzalo for coming back out to do the job correctly. So what was supposed to cost me $128.00 ended up costing me $158 because of the tips I gave...1 of which was highly undeserved, John's. Gonzalo declined the tip but I insisted he take it because he's the one who deserved it. Anyway, it's because of Gonzalo that I would have Zerorez come back out to do my carpet. He was professional & did an amazing job. The only reason I am not rating this a 10 is because of my first experience. If this had been my first experience, you can bet I would be referring everyone. I will definitely pass the word along but I will also share with my friends that they need to be careful about who is doing their cleaning. I would DEFINITELY recommend that they request Gonzalo because he did a WONDERFUL job!!!

I already called & spoke to a rep. in regards to the problems I encountered & hopefully it's been noted somewhere. The individual that came out to our home, I think his name was John, tried to sell me on a pet product due to our pet urine. I told him I didn't want it due to the fact I was hoping to get rid of the carpet before too long. He then informed me that the company was having a competition on selling products so he would like to 'give' me the product in exchange for a 'good tip' at the end...that way I could name my own price. He said that the company gave them room to make adjustments like this. He then spent about 40 min. cleaning my chair & roughly about 15 minutes cleaning my 2 rooms of carpet. I watched as he cleaned & asked if the light spray he did was the pet spray he said he was going to do, to which he said it was. Honestly, if that was the spray, there was no way it was $60 worth that he quoted me. I felt funny about the whole 'naming my own price' for the product but according to him, he said the company gave them the room to do things like that...so I was ok with it, kind of. When he cleaned my carpet, he didn't pre treat it or use a brush or anything on it other than using that tool that just sprayed something on & sucked it right up. Sorry, I don't know the name of it. In my eyes, I was SUPER discouraged at the whole cleaning & felt like it was DEFINITELY NOT worth $128.00. I felt like I should of rented a Rug Doctor & that I would of done a better job myself. Oh, and while he was cleaning my chair, he said his supervisor called him & told him I needed to sign a disclaimer for what he was doing to my chair since it was cotton...something about it could possibly change color. I told him that was fine & he said, "Oh, I'll just have you do it later before I leave, I don't want to worry about it now." I never signed that document nor did I ever see it. When he was done, I asked what I owed him & he gave me the total. I pulled out my checkbook to write a check & he said, "Don't forget to include the money for the free product I gave you." I said, "And you said I could do it for whatever amount I wanted?" He said, "Yes but will you not include it on that check...will you write a separate check for that?" I looked puzzled & said, "Make it out to Zerorez then?" He said, "Oh no, if it's ok you could give me cash or write a separate check to me personally." At that point, I was bugged and really didn't feel right about it. I told him I would find some cash & now...I wish I would have written a check so I could of had proof. Anyway, I gave him $15 cash because I felt like he worked hard on my chair & because I had agreed to paying something for the 'free product'. After speaking to the rep. about what had happened & taken place & she informed me that he should of never of asked me for a tip nor to write him a personal check, I was super unhappy with everything that took place. Also, the next day, my home smelled like dog pee like no other. So this 'free product' he put on my carpet, it didn't do anything to help prevent the smell AND to top it all off, I felt like my carpet looked no different than before he came to clean it. I did NOT see any difference in the carpet...it still looked just as dirty. After speaking to the rep. she offered to have someone else come back out & re-do the job. Overall, I was totally not happy with the service I received & I had several friends ask me what I thought...unfortunately, my response was, "Get a Run Doctor & do it yourself, it will be cleaner. I would never get Zerorez again." That's how unhappy I was with the service. It honestly was the worse carpet cleaning job we've ever received. HOWEVER, you can see my review on Gonzalo who came back & re-did the cleaning because I had a totally different experience with him one that was worth my money, at least I felt. This guy John is ripping Zerorez off & definitely leaving a bad reputation for your company.

He worked very hard to clean my very dirty carpet. He did a good job!

Love the service and results. Zerorez is the only carpet cleaning service I will ever use!

Not make the customer move the furniture

The carpet guy worked hard and did a nice job.

Friendly, show up when you say you will. Carpets look and feel amazing and dry quickly. Cost is upfront and accurate and reasonable. use these guys every time!

The tech did not put corner guards on the corners of my walls when he was working on the downstairs rooms and I don't know at what point he finally did start using them once he was cleaning the main floor. I have spent the last two weeks repainting my entire main floor and now I have black/blue scuff marks on multiple corners/walls that I need to try and wash/wipe off or just paint over. I'm not really happy about that.

Your service. Reps.

Everything! A great product and a professional and efficient attitude from Isais, the gentleman I request. He is polite and friendly, even after he had a long day. And he does it beautifully. My carpets look brand new at 13 years old and having dogs, cats and messy people, I get them done twice a year! Great company, great employees! I highly recommend Zerorez. Thank you, Kathy

The representative who cleaned our carpets was very professional, hardworking and explained what he was doing. He was friendly and seemed to enjoy his job. We could definitely welcome Zeroez and this good young man back into our home.

You guys have great service and do a great job.
I am always pleased with the job you do.
Thanks!!

The work is excellent.

Clean carpet.

i like the clean cleaning products and hot water.

Courteous technician did a great job. Price very high, but reasonable.

Did a good cleaning job.

Dryness

The care your team takes

Fantastic service. I didn't think our carpets would come clean and you guys did an amazing job. Saved me a ton of money.

My carpet stays cleaner longer.

no soaps, no mess, just clean carpets! :)

Cleans well and dries fast, with no residue.

You keep the customer in the loop so you can know when to expect the technician. Plus, my carpets look amazing!

QUICK TO DRY, STUBBORN STAINS ARE ALWAYS CLEANED UNTIL THEY ARE PERFECT. CLEAN,PROFESSIONAL PERSONNEL.

I like the product. Seems to clean the carpet well without having a chemical smell or feel to it.

Your technicians are always pleasant and careful. And I like how the carpets look and feel when you leave.

Environmentally friendly. No residue. Knowledgeable oridessional staff. Reminder calls and expected arrival updates