Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33995 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2016 — Rated 10 out of 10 by M.A. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Cleaner carpets

Report a concern   September 27, 2016 — Rated 10 out of 10 by S.A.H.P. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Carpets look great.

Report a concern   September 27, 2016 — Rated 9 out of 10 by G.C. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Juan was our carpet man and he did a great job, and had a great personality!

Report a concern   September 27, 2016 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

always professional, great product. Your the best

Report a concern   September 27, 2016 — Rated 0 out of 10 by D.S. Zerorez Salt Lake City
¿Cuál es el motivo por el cual lo decepcionamos y qué podemos hacer para hacer las cosas bien?

Donald? said that the process would leave the carpet clean even if the stains didn't come out. After he left, I rubbed an area with a clean, light colored towel. It came up filthy. I had to put all the furniture back that evening. Both my wife and I are very disappointed

Report a concern   September 27, 2016 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

My carpets look fantastic and my home feels so clean. You're technician was very professional and thorough, he made sure we were happy with services before leaving.

Report a concern   September 27, 2016 — Rated 2 out of 10 by A.A. Zerorez Salt Lake City
¿Cuál es el motivo por el cual lo decepcionamos y qué podemos hacer para hacer las cosas bien?

I have always used a local carpet cleaner for my home. I was disappointed in how I was treated with your company. I scheduled a week in advance for a morning appointment. I arranged for a babysitter for my two kids who could only watch them until 2 o'clock. I received confirmation that I had the second appointment which would be 10 o'clock. I never heard from your company and I called many times and I was told I was the fifth appointment at 4:00 PM. I was not happy and they rearranged it so the cleaner could be here at one. I waited and waited and kept looking out my window and I saw your company vehicle pull away from my house. I called again and I got no response from your service department. About an hour later I finally got someone to call and the technician was on his way. I was home the entire day yet I did not hear the technician when you came the first time. By this time I had both my kids home and was very frustrated. Your technician was very nice but I'm not very impressed with the actual cleaning. Overall I am very frustrated with your company and I didn't seem to get any sympathy or help unless I asked

Report a concern   September 27, 2016 — Rated 3 out of 10 by A.A. Zerorez Salt Lake City
¿Cuál es el motivo por el cual lo decepcionamos y qué podemos hacer para hacer las cosas bien?

Didn't contact the correct phone number before coming so someone could unlock our building for cleaning. Entered through our employees only door, when stated in the invoice, the carpet cleaner knew no one was in the building and tried to enter any way.

Report a concern   September 27, 2016 — Rated 10 out of 10 by Albert Fretz Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

The quality of the service is phenomenal and lots of attention to doing the job right.

Report a concern   September 26, 2016 — Rated 10 out of 10 by Kristie Warburton Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Its quick service, good service. Almost all stains are removed. I have used your service for over 10 year now. Thanks

Report a concern   September 26, 2016 — Rated 8 out of 10 by J.H. Zerorez Salt Lake City
¿Qué podríamos hacer para mejorar?

Lower the cost a little. This cost 4x what I paid a competitor recently. I can only hope it's 4x better!

Report a concern   September 26, 2016 — Rated 10 out of 10 by B.A. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

The technician was extremely professional and knowledgeable. I like not having residue on the carpet

Report a concern   September 26, 2016 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

My carpet was SO clean after. We were about to replace the carpet because it was so dirty and the zerorez saved the xarpet.

Report a concern   September 26, 2016 — Rated 10 out of 10 by Katherine Dixon Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

We always request the same technician for our company buildings, Jonah works so incredibly hard! He takes the time to do everything the right way. He is polite, friendly, hardworking and good at his job. We love zerorez and we won't go back to using any other carpet cleaning company.

Report a concern   September 26, 2016 — Rated 9 out of 10 by C.A. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

good communicators before and during the service.

Report a concern   September 26, 2016 — Rated 9 out of 10 by C.G. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Friendly employees and great work done.

Report a concern   September 26, 2016 — Rated 9 out of 10 by D.R. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

My carpet looks great and most spots were removed. It dried quickly and I didn't have to vacuum.

Report a concern   September 26, 2016 — Rated 3 out of 10 by T. Zerorez Salt Lake City
¿Cuál es el motivo por el cual lo decepcionamos y qué podemos hacer para hacer las cosas bien?

The workers were really nice and the rugs look great, but the carpet now has dark lines in it. The stain they worked on is darker and there is a smell left from the fumes that is causing headaches.

Report a concern   September 26, 2016 — Rated 10 out of 10 by G.A. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

excellent work, the employee showed up on time.

Report a concern   September 25, 2016 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

I like that my carpets don't stink when you're done.

Report a concern   September 25, 2016 — Rated 10 out of 10 by Susan White Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Excellent Service, Excellent job! Always completely satisfied.

Report a concern   September 25, 2016 — Rated 4 out of 10 by P.R. Zerorez Salt Lake City
¿Cuál es el motivo por el cual lo decepcionamos y qué podemos hacer para hacer las cosas bien?

Work with your scheduling people. They need to be honest about what time the carpet people are coming. I waisted 3 hours waiting while I could have been doing other things. I gave them my cell phone number, but they kept calling my house, so I did not want to leave and miss my appointment.
My 4:00 appointment turned into 5:30, and I had made it very clear that I needed to leave my house by 6. Carpet cleaning was done at 7:15 on a Friday night. Carpet person was very pleasant and did a very good job, but by then I was mad. I will probably not call you again.

Report a concern   September 25, 2016 — Rated 9 out of 10 by C.B. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Service never disappoints. The cleaning process is the best we have ever encountered. Other companies may be cheaper but you miss the best when you try to go for the bargains.

Report a concern   September 25, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

I like that the carpets dry quickly and Angelo is very careful.

Report a concern   September 25, 2016 — Rated 10 out of 10 by Vera Frazier Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Both my son and my self had a great experience with Zerorez. Our carpets were in dire need and they came out looking like new with out being sopping wet.
The technician was very friendly and helpful with last minute moving of furniture, I didn't have time to do. They also cleaned a tile floor and sealed it beautifully.
I am very happy with the service, and recommend them highly.

Report a concern   September 24, 2016 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

The smell was pleasant and the carpets look great and are soft not crunchy feeling.

Report a concern   September 24, 2016 — Rated 10 out of 10 by D.L. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

Friendly, informative tech.

Report a concern   September 24, 2016 — Rated 10 out of 10 by Shae Lee Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

My very very dirty carpet is beautiful now! We thought we would have to replace it, but not after Isais put lots of work into it for us!!!

Report a concern   September 24, 2016 — Rated 10 out of 10 by K.F. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

There was no residue and my carpets got exceptionally clean.

Report a concern   September 24, 2016 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
¿Qué es lo que le gusta de nuestra products and services?

I thought my couch was too dirty to clean. But it looks really nice and I don't have to throw it away.


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