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based on 33995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Upon my request, ZeroRez came back a second time at no charge to be sure everything met my standard. I had one of my rooms treated for pet problems. I could still smell a faint odor after it dried. They came back without hesitation and cleaned the area again. Now there is no odor and I'm not disgusted when I go in there.
Came on time. Professional. Friendly. Careful with household goods and furniture. Very Clean Carpets when finished. Thanks!
My carpets look great and my technician did a fabulous job!
I have used Zerorez on multiple occasions and have always been satisfied with the results.
Lowe price.
I have had good experiences with you. When I am dissatisfied,which is not often, you make it right.
It is overly pricey
Your Technician was extremely knowledgeable and completely explained what I should expect from the service. He was smart and fast. I would totally recommend your company again. Too bad you can't take tips anymore. I offered him $15, because he was extremely professional and he informed me that it was against the company policy
My carpets look great and dry quickly!
First of all technician was awesome!!!!!!! He did a great job!!!! But I was not happy with end result if your product. Where there were dirt spots I now have spits with a hint of yellow and red. Also my quote and what I paid were about $49 different. The older gentleman who gave me my bid said the stairs counted as 1 area..... and that the landing was free. Turns out you charge $60 for stairs and $15 for landing. I don't like being mislead like that! So again the young man who came was prompt, super polite....and did his very best. Not any problem with him, problems is misquote and product.
I like the way my carpets feel after cleaning. And they dry quickly. This time Angelo was training Eric and there are a few spots that seem to have been missed in the family room from the first visit. I had to have the cleaning done on two different days in order to move all the furniture from each of the rooms and I didn't see them until we moved the furniture out of the family room.
Cleaners do not attract dirt. Keeping my carpet cleaner
My carpets and tile are unbelievably clean.
Friendly,helpful, professional. Result is great!
The technician showed up on time which is always a positive trait in my book. He was personable and careful of our property and took the time to make sure we were satisfied in the areas cleaned. We would highly recommend your company to our friends and family. We are very satisfied with the end result of having our carpets cleaned. Thank you
I liked the Orange oil pre-treatment, it made our office smell good and I felt that it did a great job breaking up the oils and brightening the carpet.
Made sure we got quality service.
They do a great job and get the job done Quickly.
The carpets are very clean and drying time was minimal compared to other carpet services we have used. They were prompt in showing up when they said they would. Technician was very knowledgeable and courteous. Thanks!
Your representative was very polite, worked quickly and did a great job. I was very happy with the service. Thank you.
Mary G. Smith
The carpets look amazing and the tech was great! It's worth the $$!
No residue. Great technician. He gave us wonderful service.
I had the carpets cleaned in the basement apartment for the owners of the home. We had recently bought a condo and wanted to leave the apartment clean for the homeowners. I know they had been pleased with the work done before by Zerorez and so I made the appointment with them. Again, after the work was completed, the homeowner was very pleased with the results. She commented on how friendly the technician was, as well. I will have this company do my carpets in my new condo when the time comes.
Great service, very accomidating
The carpets look like new again!
I thought they man who provided the service did a very professional job and was very up front with everything he would be doing.
The prices seem really high. $244 for an hour's work? Wow.
Very pleased with the result and the technician was very professional and friendly.
How clean my yellow carpets become after they do their job!
I also liked my technition. He's quick and professional.
After the rug was completely dry, the bedroom rug was left showing cleaning marks where it was cleaned but was still dirty.