Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33995 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 12, 2016 — Rated 10 out of 10 by Robert Chandler Zerorez Salt Lake City
What do you like about our products and services?

Getting my dirty carpets clean and they stay clean constitutes a miracle

Report a concern   October 12, 2016 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Eco-friendly

Report a concern   October 11, 2016 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

Love Zerorez

Report a concern   October 11, 2016 — Rated 5 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The Web sight is very misleading.

Report a concern   October 10, 2016 — Rated 10 out of 10 by luisa alfonso Zerorez Salt Lake City
What do you like about our products and services?

All of the pet stains and including g a grease stain were completely removed. I also like that no harsh chemicals were used!

Report a concern   October 10, 2016 — Rated 10 out of 10 by Joy Lundberg Zerorez Salt Lake City
What do you like about our products and services?

The carpet looked better than any other cleaning service.

Report a concern   October 10, 2016 — Rated 10 out of 10 by Joni Thomas Zerorez Salt Lake City
What do you like about our products and services?

Great service, timely and very professional employees

Report a concern   October 10, 2016 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

Thank you zerorez for a job well done!
Our service technician (Angelo) was prompt,
kind and courteous. Angelo explained the zerorez
process of cleaning carpets before starting, (most
companies don't explain much of anything anymore).
It's been about 10 years since the last cleaning and
Angelo was very thorough in his cleaning, we are very
pleased with the results and will definitely use Zerorez
Again.
Very professional from start to finish!
Thanks Kathy (Office personnel) helping us get started.

Report a concern   October 10, 2016 — Rated 8 out of 10 by E.B. Zerorez Salt Lake City
What could we do to improve?

Provide clearer price quotes on your duct cleaning, but does describe the cleaning, the protectant, etc. Your website doesn't have duct cleaning prices. When I called, I was quoted a price of $350 (during two different phone calls) for duct cleaning, and given information about the cleaning process. It wasn't until the technician was at my home that there was any mention of an extra charge for the protectant. I would have liked to have that information up front so that I could make a more informed decision on the cleaning process.

Report a concern   October 10, 2016 — Rated 9 out of 10 by G.K. Zerorez Salt Lake City
What do you like about our products and services?

No soaps.

Report a concern   October 9, 2016 — Rated 7 out of 10 by B.M. Zerorez Salt Lake City
What could we do to improve?

The only reason I would not give a 10 is the expense.

Report a concern   October 9, 2016 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

They leave no residue. It smells nice and looks great!

Report a concern   October 9, 2016 — Rated 10 out of 10 by V.O. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman that came to our house was polite, informative, and fast! No dark stains were left on 10 year old carpet! (And yes I have a dog!)

Report a concern   October 9, 2016 — Rated 10 out of 10 by Carie Rule Zerorez Salt Lake City
What do you like about our products and services?

We were VERY pleased with the service Tim Webber gave us when he cleaned our carpets. He was very efficient and and kind. The carpets turned out BEAUTIFULLY.
Thank you Tim and Zerorez for the great job!

Report a concern   October 9, 2016 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I like the results from cleaning and you always have polite people doing the work.

Report a concern   October 9, 2016 — Rated 10 out of 10 by Amber Voorhies Zerorez Salt Lake City
What do you like about our products and services?

Clean

Report a concern   October 9, 2016 — Rated 5 out of 10 by D.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have used Zerorez for years, so the same living room space that was always determined to be 1 room was now determined to be 2 rooms at an extra charge. I have a 2 1/2' x 8' runner piece of carpet that I had to choose between it or the carpet being cleaned. So I'm left with a 2 1/2' x 8' carpet that went uncleaned and the difference between the cleaned area and the spotted, uncleaned area is obvious. You couldn't clean an extra tiny space after spending just under $500! The parts of the stairs were cleaned that you walk on, but a couple of the stairs had stains on the part of the carpet that runs down each stair and it is at eye level and very noticeable.
I've always referred you to friends and family (I just did 2 weeks ago) and you've gotten a lot of business from me, but it is questionable if I will refer you in the future.

Report a concern   October 9, 2016 — Rated 7 out of 10 by B.H. Zerorez Salt Lake City
What could we do to improve?

Time expectations

Report a concern   October 9, 2016 — Rated 9 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

No harsh chemicals used

Report a concern   October 9, 2016 — Rated 10 out of 10 by Jennifer Craghead Zerorez Salt Lake City
What do you like about our products and services?

Super friendly and polite technician. He was very conscientious and did a fabulous job removing some stains we had in one room. Carpets look new again!

Report a concern   October 9, 2016 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Scheduling an appointment was quick and easy. When the technician was going to be late the office called to notify me.

Report a concern   October 9, 2016 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

They did a great job and were very friendly and hopeful. I'll call this company again.

Report a concern   October 8, 2016 — Rated 10 out of 10 by Andrea Willes Zerorez Salt Lake City
What do you like about our products and services?

I like the pet care!! I also loved Fernando!! He needs a raise!! He was excellent!!

Report a concern   October 8, 2016 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

everything

Report a concern   October 8, 2016 — Rated 10 out of 10 by G.C. Zerorez Salt Lake City
What do you like about our products and services?

Quick, courteous service, carpets are clean.

Report a concern   October 8, 2016 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Tim was amazing I would ask for him next time

Report a concern   October 8, 2016 — Rated 10 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

Clean and professional...always does a great job!

Report a concern   October 8, 2016 — Rated 10 out of 10 by Christine Asper Zerorez Salt Lake City
What do you like about our products and services?

I thought the young man did an excellent job and my shower has never been so clean. He was very knowledgeable about what upholstery fabrics could be cleaned and what to do for carpet stains. He did a great job and was very helpful.

Report a concern   October 8, 2016 — Rated 8 out of 10 by B.H. Zerorez Salt Lake City
What could we do to improve?

The cost seemed high for cleaning walk-way areas in small bedrooms. We were happy with the results, however.

Report a concern   October 8, 2016 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

It is really clean and beautiful when completed!


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