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based on 33686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No complaints! Carpet looks wonderful.
Amazing service and care. 2 hours window (which is so convenient), call ahead of time from employee, etc. overall great experience.
They were quick, very efficient and I will certainly use them again.
The technician was knowledgeable and considerate, however the grey spot in my familyroom is still visible.
The carpet does not feel clean. It dried feeling crusty.
Chipped my baseboard end stain is still there
Quick and Easy!
Great job!
Great technician. Did a wonderful job, very pleased with results! Extremely friendly and will use in the future.
Friendly, professional, OnTime, explained process & offered suggestions for problem areas.
You did not fail us on your carpet cleaning Job on 3/27/25, but our carpet did fail us. We have had this carpet several years and have had it cleaned several times. Will and his partner did a very fine job in a short period of time but we didn't see any improvement in the quality of the job from when it was done previously.
We have found that we must have a poor quality carpet that cannot be improved no matter the carpet or the method used to clean it. This was explained to us by both men that were here and cleaned the carpet, so they did the best they could but we did not see any difference in the results, which we understand. WE spent $500 as an experiment and Zerorez was the beneficiary of our experiment. Thanks, First name removed and Judy Last name removed
There were multiple steak marks left in our carpet where it didn’t have them before. It was very rushed and seemed to me that it wasn’t quite done properly. Our carpet still has lines still one week later showing where the carpet cleaner went over it.
I was pointed out urine drips behind my my couch, I moved away from the wall, the only room to get back there still got the drips, so I went and bought myself one of those flashlights did to text yuran, and I got quite a few spots.
Isacc and Dallon were great!
Responsiveness and thoroughness
I really like that my carpets dry within hrs. The techs are very considerate and friendly.
Thirty day satisfaction was what I needed for this second visit - did not disappoint.
Fast and effective service. I'm happy with how things look.
kind and good work done. The workers and nice.
I’ll clean my carpets look and feel afterwards!
The tech was friendly and informative.
The carpet is old so I may need to manage my expectations but the concern was in the higher traffic paths. It is much darker than the rest, which I was hoping would come out better. The areas l/spots where I have personally scrubbed are much lighter within these traffic paths so I know it CAN come clean. I guess I thought there would be a more abrasive treatment than just a once over with the machine.
Refund some of my money.
Noah was very thorough and explained all carpet needs and servicing to us! Thanks Noah!
It was a great experience. The technician was friendly and efficient. My rug looks brand new!
Excellent customer service, great stain removal, technicians were top notch and a reasonable price. I'll absolutely use Zerorez again and highly recommend them
The job was done quickly and professionally. The workers were friendly and pleasant.
The truck broke down so there was a long delay BUT I completely understand & it wasn’t a problem
But I felt like once they started they just rushed through it. The hall was soaking wet. The stairs are just ok & I wasn’t prepared for how much extra it was going to cost for the pet stuff. It added 350$ to my total
If they hadn’t rushed I probably wouldn’t be bringing that up
Very glean carpet.
My technician was outstanding and did a careful excellent job!
I've never had a better job! The tech got out wear/traffic stains that have been there for years. I booked an appointment years ago for this same problem. It helped it a little, but this time it looks like new. Great job!