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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician was very knowledgeable and polite. He did the job efficiently and explained what steps he was taking along the way. The carpet cleaned nicely (the upstairs is much older) and some traffic patterns will still be visible, which I knew would be the case. I would recommend Zerorez to my neighbors and friends. It was recommended to me by a friend as well. I would certainly call on Zerorez again for my needs. Thank you for the opportunity to rate my service. I am very pleased with my results.
When i scheduled the appointment was told that the risers on the stairs would be cleaned along with the edges of the carpet at the wall. The risers were cleaned but not very well and some of the stairs still have some stains on them. the carpet edges did not seem to be cleaned at all. the technician said he would concentrate on traffic paths but those also did not come very clean. I have used your company exclusively for many years and this is the first time I have been so disappointed . Several stains were missed. Not sure what you can do or will do to make it right other than offering to look at the carpet and determine what can be done.
The job that you do. Easy to schedule and then done quickly and efficiently.
Cleaning wasn’t as good as previously done
Loved the service and attention that Isaac gave to our job. He was thorough and explained carefully the process. Carpets look so good!
Timely arrival and excellent management of carpet stains
The two cleaners were professional and went right to work. They worked hard throughout their time in my home. I was pleased with the outcome.
Big dirt puddles surfaced even before it dried. I hoped they would lighten - they didn't. It also took two days to dry.
Very on time when they say they come and very professional and very good on their pricing
How quick they were able to come and get everything done
The reminders are great. The call to say the tech is on the way is so helpful. The guys have all been so nice and accommodating. They are very careful but, fast and detail oriented.
I paid double of what I usually pay to get my carpets cleaned using your company. I was charged $400 extra ($200) for two of the five rooms, on top of the cleaning fee for some type of pet treatment. My carpets are not clean. One would think that being charged $242 dollars per those two rooms, my carpets would be much cleaner than they are. I am extremely disappointed in your service. Unfortunately, I have your company scheduled for a Duct cleaning on Monday as my carpets were cleaned on Friday. Your advertising on KSL radio drew me in and I gave you a chance. Never again.
No residue. Quick and efficient
Timely and professional.
gets it clean and stays clean
My carpets haven't looked this good in a very long time! The representative who came to clean my carpets was not only good at the actual cleaning, he was great at explaining what he would be doing and answering my questions. He was careful with my home and thorough with the cleaning. I'll be using Zerorez again!
Very professional and the tech was so kind! My carpet looks so much better!
The rep was very helpful and friendly and he did a great job cleaning my rug and furniture.
Made old carpet look nice again! The tech was awesome and did everything we asked.
Very reasonably priced (3 room special) and also the professionalism of the Team, lead by Genesis!
Thank you and I would highly recommend.
Great service. Friendly techs. Quick & Effieient
The service was excellent
Lots of missed places in the tiled room that was cleaned
Did not get the carpets as clean as it has in the past. I had to pay an extra $30 to get the results I was expecting. 3 rooms in 45 minutes seems like she went to fast, over the carpets.
They were good to get back in touch. Got scheduled quickly. The carpet cleaner was very nice. Was informative. Explained Things beforehand. I was pleased with the cost.
The carpet was left to wet we have water damage on out trim
The technician took the time to make sure my carpets were properly cleaned, they actually look brand new, and did so in a timely manner! I love that I don’t have to smell the toxic perfume in some of the carpet cleaning products. Thank you!!
Very fast response, and did a great job! Even between the Christmas and New Years holidays, they arrived within hours, while everyone else was out 6-10 days
She was really thorough and the carpets dried really quickly. They were almost completely dry when she left right in the middle of winter it was really nice.
Great team! Superb job! Good price! We will always call you first!