Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31746 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2021 — Rated 10 out of 10 by Libby Jacobs Zerorez Salt Lake City
What do you like about our products and services?

Our technician was polite and the carpet looks amazing!

Report a concern   August 31, 2021 — Rated 10 out of 10 by B.A.N.P. Zerorez Salt Lake City
What do you like about our products and services?

Technicians were smart, honest, experts at their trade. They were friendly and did not rush their job. Superb job!

Report a concern   August 31, 2021 — Rated 7 out of 10 by K.R. Zerorez Salt Lake City
What could we do to improve?

Don’t tell me every visit that you can’t get traffic areas very clean.
Every tech has done this.
If I ask for a redo gotaloveit visit, they always come clean. And I explain nicely that my experience with my carpet and Zerorez is that it works.

Report a concern   August 31, 2021 — Rated 10 out of 10 by E.J. Zerorez Salt Lake City
What do you like about our products and services?

Consistent professional service.

Report a concern   August 31, 2021 — Rated 9 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

I like how quick and thorough the service was.

Report a concern   August 31, 2021 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly technicians who do a thorough job. They always make sure I am satisfied before they leave.

Report a concern   August 31, 2021 — Rated 10 out of 10 by A.K. Zerorez Salt Lake City
What do you like about our products and services?

The service people that come and quality of the cleaning

Report a concern   August 31, 2021 — Rated 10 out of 10 by Christy Shaw Zerorez Salt Lake City
What do you like about our products and services?

Quick service & great results!

Report a concern   August 31, 2021 — Rated 7 out of 10 by K.A. Zerorez Salt Lake City
What could we do to improve?

I just don't recommend places to people that much. Nothing against you guys.

Report a concern   August 31, 2021 — Rated 10 out of 10 by E.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets looked great! I was very impressed at how clean they got.

Report a concern   August 30, 2021 — Rated 10 out of 10 by Chris Hancock Zerorez Salt Lake City
What do you like about our products and services?

Great service

Report a concern   August 30, 2021 — Rated 9 out of 10 by P.J. Zerorez Salt Lake City
What do you like about our products and services?

Chris did a great job, was very friendly and wanted to get everything right.

Report a concern   August 30, 2021 — Rated 9 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

Erik was very respectful, prompt, clean and thorough. He did a great job.

Report a concern   August 30, 2021 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

They gentlemen who cleaned the carpets did a great job . The carpets look great.

Report a concern   August 30, 2021 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Everything!!!

Report a concern   August 30, 2021 — Rated 0 out of 10 by M.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The techs tried to upgrade me, and when I didn’t want to I feel like they rushed through and my carpets look the same as they did before they were “cleaned”. None of the spots were removed at all, and they left very quickly without me even seeing the job. They were here less than 30 minutes for a pretty large area. I reached out for a re-service and they are coming Wednesday, although I haven’t received a time. Hopefully they actually clean them this time. My family have all used you and had great results which is why I chose to use you as well, so I’m hoping this was a fluke.

Report a concern   August 29, 2021 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

The young man william was very respectful of my property friendly and offered me a pet cleaner which I bought.

Report a concern   August 29, 2021 — Rated 4 out of 10 by K.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Residue left in several places on my carpet. It’s sticky and orange colored. The soonest I can get anyone back for a “recall” appointment is 8 days after the initial cleaning. I can’t put my room back together and where the spots are it feel terrible on my hands and feet.

Report a concern   August 28, 2021 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

I love that my carpet isn't soaking wet once it's cleaned, the representatives are polite and helpful without upselling. Really love that my carpet stays clean for a long time.

Report a concern   August 28, 2021 — Rated 10 out of 10 by Rick Kemp Zerorez Salt Lake City
What do you like about our products and services?

William provided the best carpet I've ever had in 50 years. I will not let anyone else clean my carpets but him. This guy went far above others to make sure he did a great job. He definitely is a great face for the company. My carpet looks brand new!! Thank you so much!

Report a concern   August 28, 2021 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

Cleaners were very friendly.

Report a concern   August 28, 2021 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Your representative was very knowledgeable and professiojnal.

Report a concern   August 28, 2021 — Rated 10 out of 10 by Ann Cederlof Zerorez Salt Lake City
What do you like about our products and services?

I have referred numerous friends and family members to Zerorez. The technicians have all been so friendly, kind and very careful doing their job. The carpets dry so quickly and there's no "crunchiness" from soaps and chemicals. Spencer and Hunter did a great job Thursday. They worked together so well and had the job done very quickly. Because I thought I was going to be making some changes in my flooring, and let the cleaning go longer than I should have, I had some serious traffic paths. But it looks beautiful. Thank you for whatever you do with that "empowered" water.

Report a concern   August 28, 2021 — Rated 10 out of 10 by H.W. Zerorez Salt Lake City
What do you like about our products and services?

The team you sent to my house were very professional, did a nice job, were personable and I was so happy to see them wearing masks.
Thank you

No it is not ok to share my comments publicly

Report a concern   August 28, 2021 — Rated 10 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

Great service

Report a concern   August 28, 2021 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Their products are clean. Speedy service.

Report a concern   August 27, 2021 — Rated 0 out of 10 by A.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When I first started using Zerorez a few years ago, I thought the service and the cleanliness of my carpets were unmatched by any other service. As the years have gone by, I feel like Zerorez has started to upsell me on things that should be included. Stain treatment as an up sell? Isn’t that why I called to have my carpets cleaned? I called back after my last appointment to express my disappointment with the spot cleaning and was told I could pay to have them come out and re-treat. I’m done with Zerorez. I’m going to Stanley steamer or another carpet cleaning service to see if I can find the same satisfaction that I originally had with your company

Report a concern   August 27, 2021 — Rated 10 out of 10 by Margarita Giraldo Zerorez Salt Lake City
What do you like about our products and services?

Very professional

Report a concern   August 27, 2021 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Try to get my carpet clean every year with zeroeze. There on time and fast with good service. I keep them on my referral

Report a concern   August 27, 2021 — Rated 10 out of 10 by Nora Barlow Zerorez Salt Lake City
What do you like about our products and services?

Whenever I’ve had my carpet cleaned before it was alway “crunchy” to walk on after it dried. Not with Zerorez. When dry it was not only super clean it was as soft as when it was brand new. An extra bonus was an extremely qualified, professional and friendly technician. Thank you Zerorez. I’ll be signing up for you to come again.


Privacy Policy