Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31071 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 17, 2016 — Rated 3 out of 10 by D.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My base boards were damaged.

Report a concern   March 17, 2016 — Rated 10 out of 10 by Henri' Bonan Zerorez Salt Lake City
What do you like about our products and services?

Outstanding service by Juan our tech he was outstanding as usual. we have had him a couple of times before very conscientious

Report a concern   March 17, 2016 — Rated 8 out of 10 by B.C. Zerorez Salt Lake City
What could we do to improve?

I did still have a few spots where my dog lays, after the carpet was cleaned. I didn't think it would be worth it for one of your technicians to come back out for the few spots, so I will take care of them myself. I have been pretty happy overall with the services we have had from Zerorez, so I don't count this as too big of a deal. The carpet is also almost 11 years old, so I am not too worried about it. I try to have the carpets cleaned twice per year so I will be calling again in the fall. Thanks to the nice young man who came to my home to take care of this service.

Report a concern   March 17, 2016 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

The man you sent was excellent. Please send me his name so I can ask for him next time. Our couches and chair look like new. Last time we had them cleaned there was not much improvement but this cleaning could not have been better.
Please send me his name. The time and effort he put in made all the difference.

Report a concern   March 17, 2016 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, professional and thorough while still being quick. Thanks!

Report a concern   March 17, 2016 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician. He was awesome.

Report a concern   March 16, 2016 — Rated 5 out of 10 by B.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was very wet after cleaning. The next morning the carpet was still wet. I would thought it would have be dry the nest morning.

Report a concern   March 16, 2016 — Rated 1 out of 10 by M.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet still stinks. Waste of money

Report a concern   March 16, 2016 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

Great products and great service!

Report a concern   March 16, 2016 — Rated 10 out of 10 by B.F. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great! Erik was very friendly, while still being professional. He was very fast and did a great job.

Report a concern   March 16, 2016 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great! The technician was very personable and was even able to come earlier than the appointment.

Report a concern   March 16, 2016 — Rated 6 out of 10 by S.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The furniture was all moved except huge pieces, I used to own a carpet cleaning business, and its easy to go under and close around furnature with the hand tools.he was so busy trying to upsell me, he just cleaned the foot print around the furniture not even an inch extra to get under and around as thoroughly as possible. The last time we had you come, the fellow went out of his way to go the extra mile,it just makes a difference when the employee goes the extra mile, and not just exactly what is required. I love the process, my loyalty lies in that little extra special service, not in someone trying to up sell your services.

Report a concern   March 16, 2016 — Rated 7 out of 10 by A.G. Zerorez Salt Lake City
What could we do to improve?

Do a better job on the stairs. Put a little extra effort into high traffic areas

Report a concern   March 16, 2016 — Rated 9 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

I like that there are no chemicals. The carpets are clean and feel like new!

Report a concern   March 15, 2016 — Rated 9 out of 10 by T.E. Zerorez Salt Lake City
What do you like about our products and services?

I like that there isn't the strong chemical smell that gives me headaches

Report a concern   March 15, 2016 — Rated 10 out of 10 by A.Y. Zerorez Salt Lake City
What do you like about our products and services?

green & non-toxic, effective

Report a concern   March 15, 2016 — Rated 9 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks great. Derek did a wonderful job.

Report a concern   March 15, 2016 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

Yes

Report a concern   March 15, 2016 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Your customer service and people are great! Your cleaning really does a good job on carpets!

Report a concern   March 15, 2016 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

Ben did a great job. The best service I have ever had from Zerorez!

Report a concern   March 15, 2016 — Rated 9 out of 10 by A.L.B. Zerorez Salt Lake City
What do you like about our products and services?

No residue and friendly technicians

Report a concern   March 15, 2016 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals, quick, friendly

Report a concern   March 14, 2016 — Rated 10 out of 10 by R.U. Zerorez Salt Lake City
What do you like about our products and services?

The carpets were noticeably cleaner and softer. The tech the performed the service was polite, concerned and informative.

Report a concern   March 14, 2016 — Rated 10 out of 10 by Marleen Hirschi Zerorez Salt Lake City
What do you like about our products and services?

The carpets are clean and stay clean longer than any other carpet cleaners we have tried.
There was also a very clean smell after the sanitizing which was needed because dogs had been living there. The techniquion was very careful to make sure it could be removed before wasting our money and did a very thorough job.

Report a concern   March 14, 2016 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

professional and gets up pet urine.

Report a concern   March 14, 2016 — Rated 10 out of 10 by Judith Rawlings Zerorez Salt Lake City
What do you like about our products and services?

the staff are friendly and courteous and they work quickly and my carpet looks great

Report a concern   March 14, 2016 — Rated 10 out of 10 by Y.P. Zerorez Salt Lake City
What do you like about our products and services?

I like how nice you are and that you don't work with any chemicals.
The guy who went to clean our carpet was very polite and did a great job he was very helpful:)

Report a concern   March 14, 2016 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

How clean the areas got.

Report a concern   March 14, 2016 — Rated 7 out of 10 by D.G. Zerorez Salt Lake City
What could we do to improve?

Carpet was very wet. at 8 hrs my hand would still get wet. 24 damp, 48 to put furniture back in. varnish from grandfather clock bled to carpet.

Report a concern   March 13, 2016 — Rated 5 out of 10 by C.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was left soaking wet. Took 3 days to dry. Some spots were left untouched. We had to clean them ourselves after the technician had left. All the hype about Zerorez is just that. Hype. I won't use your service again.


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