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based on 33995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I gave instructions to the person who came out on what I needed done when they called to say they were on their way because I was not home; however, a short time later he called back asking what I wanted done. It is not a big deal really, but listening to the customer is important I think.
cleaned out stains others have not been able to
The carpets look great! The employee acted in a very professional manner! I will have Zerorez clean my carpets again in the future.
I like the cleanliness and the drying time. The technician was timely, thorough and changed the order to include the hall easily. I would use you more often if the price were always 25-29.
Loved the service and information. There were products used that were explained, creating confidence and satisfaction that my carpets were cleaner than ever before, ie. hair roller. The knowledge about the PSI pull on the patented cleaner was the premier quality and result capable.
I was surprised with the pet stabilizer cost, while I realize paying for the equipment and service was more and worth it.... pet neutralizer is pet neutralizer. ( I actually had some in my cupboard I should have used when he left) I was also a little shocked that 8 cent styrofoam blocks were not provided for the furniture that we were required to move side to side in the cleaning. LOVE THE SERVICE AND EQUIPMENT, will use the company again, it would go far to add the "Ritz" or "Disney" experience by providing "Free" blocks for furniture to ensure the beautiful carpets cleaned by us are not stained by metal or wood. And a "Special Reduced" price of half off this month for three rooms or more. Your still making 100% profit on the product. This would have left a positive taste with the customer, that the tech was very skilled at, but your pricing and lack of attention to patient experience with me creatively cutting zip lock bags to put under my furniture and working along side the tech detracted from. (I have NEVER, not had that provided let alone done as part of the service) Without my husband home, this would have been a challenge for me to do alone. I was not informed that I would have to move large furniture if I wanted it cleaned under, provide my own protections, and pet costs could more than double my bill. I am a COO by profession... just observations that could really sour a customer to the point of social media reviews. The tech I had did secure me as a customer doing his job very well. Issues are with corporate operations and customer care. I will not select to share publicly, but respectfully submit for the eyes of Marketing, CEO, and COO.
fast friendly and very clean
Thorough and friendly
Love that the carpet stays clean and feels clean.
I do have one problem with a treatment area that I paid a extra 150.00 for, the tech did the flash extraction. The area was wet for three days afterwards and it still smells terrible. I don't think he spent enough time sucking the water out.
Time will tell, but I am totally happy with the results of my first experience with zerorez.
Our carpets look clean and new! The service tech was friendly, professional and worked hard to get finished in a timely manner.
Get a better way to pay. Something like the square. Having to give my card number to the technician seems unprofessional and kind of inconvenient.
Quick and no chemicals used.
I liked the no soap option and the service agent answered all our questions.
My stains were gone and the service was excellent , appreciate the extra help and requests being done with a smile on the face.
My carpets always look like new after you've finished😄
No chemicals and kind workers
Superior cleaning and friendly service person.
Healthy way to clean your carpets with out harsh chemicals.
The tech was able to get areas of my carpet clean that I didn't think would come clean. The carpet dried much faster than it did when I used other companies.
Zerorez always makes my carpets look new. Thanks
No residue, fast drying, and professional staff.
5 cans of sealers, 20.00 a can per Amazon . Ten minutes of labor. 330.00 dollars. Really!!! What a ripoff
I like my clean carpets. Thats all I care about
Great results! Friendly technician!
The carpet looks great! The servic technician was very knowledgeable about your products, very efficient & polite.
on time very clean personable operator and no flood and suck
I was very impressed with how clean it got our carpets. I especially appreciate how polite and hard working our technician was. This is our first time using Zerorez, I will positively recommend it to family and friends. Also Thank You so much to our technician, (If I remember correctly his name is Devin Sims)he did a fantastic job! We give him a 10 plus.
The carpet is soft after it dries and it visably looks cleaner.
The service was great. The two men were professions and answered all my questions and also gave me some good tips.
We loved our technician, Fernando, but the scheduling caused us some grief. Fernando did an excellent job and all is well. Thanks.