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based on 31116 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very happy with the extra time and effort the guy put in to remove lip stick from my carpet. However there was another area that still looks dirty. I called and left a message asking for someone to call me back, and I never heard anything. I had some questions and I want someone to come back out and look at the area. I was not happy that after I paid for my services, there was no response from Zerorez.
I like the results and Brian was professional, excellent, and I would request him for future cleanings.
efficient clean carpets speedy
I asked for a late afternoon appointment because I work graveyards shift and was woken up asking if you could move me to 10:30 am also the 3 inch right under the cabinet fronts the grout lines where left dirty! Your tech the machine can not get under there this is and was a big disappointment also your tech asked me not to be in the house when he was doing the tile because of the chemical order. I ask him about a respiratory for him he said I don’t have one. To make it right reimburse me half of the tile charge
I like that no chemicals are used and I know my carpet is clean.
Cleaned areas well and carpets dried quickly.
It doesnt leave dirt behind.
carpet looked good
The technician was very polite and professional. I appreciate that the product was odorless and the drying time was minimal.
The technician was there on time and did a thorough job in a relatively short amount of time. Best of all, the carpet dried within about 8 hours, and we were able to move the furniture back in that same day.
Everything was fine. Thanks
When I set up the appointment I was asked regarding carpet Protectant coating on the carpet and I specifically told the person booking the service that I did not want it. When the service man came while I was not at home and up sold it to my wife for an additional $90. Not sure if it was a lack of communication between the booking person and service people. Either way it was a problem.
Products are safe and non toxic. Very professional staff.
Angelo was amazing - he did such a great job. This is my second time working with him and he makes the experience excellent.
They were on time and they did their job well.
Awesome job done! Erik was a wonderful and friendly service associate!
Great communication between customer and customer service reps and scheduling.
You didn't keep my original appointment time. My carpets took 36 hours to dry not
The 4-8 I was told.
The young man worked his heart out and we were very happy.
No chemicals and friendly and fast crew
Professional, kept me updated on time of arrival and was on time. Courteous and gave attention to what the client wants. I would definitely have them clean my carpets again, and I will definitely let my friends know how great the service was.
On time and the tech did a great job.
There was shampoo residue left on the hardwood floor and and the stair banister.
The pet treatment completely takes away the urine smell and I love it! The cleanings leave my my carpet clean with no residue and they dry so quickly!
Works well and the clean lasts awhile. Also the guy that did my house was very professional and great!
The carpets looked great. The cleaner, Ricardo, was truly awesome! He explained everything and did a great job. He deserves a raise. I want him to clean my carpets every time!
Able to get put the toughest, yucky stains. Get out doggie stains, and odor.
Your workers have always been very nice and have worked hard to get my carpet as clean as it can be.
I was impressed by the whole process - from my first phone call to the follow up calls, the call from the tech himself and the cleaning process. The tech was very good at explaining the process and even taking the time to show us how it worked. My carpets looked great when finished. I will certainly use zeroez again.
The products worked and were effective. Our carpets were extremely dirty. The technician literally got rid of 99% of the dirt. RC Willey got it right when they recommend me to Aerorez.