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based on 31116 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We loved Juan he was terrific
Great friendly technicians and my carpets and rugs look great
The service, the free protectant, Jonah was great.
Our carpet felt and looked as clean as the day we purchased it!
Your technician was very thorough! I appreciated how much effort he put into his work. I will use Zerorez again in the future.
The man on the phone when I made the appointment assured me the carpet would be dry in 4 to 8 hours, but 36 hours later, my stairs were still damp although I had a fan on them for hours. They were really saturated.
Also you should instruct the young man who did the work that you don't use genetically modified water. Last I checked, water doesn't have DNA.
You were fast, professional, reasonably priced, and the carpets look amazing.
Arrived on time. Floor looks great.
The serviceman was fast and friendly and our carpets look amazing!
Explained whole procedure and answered any questions I had.
Our carpet is cleaner after your service than any we have used before! Your technician was very skilled, helpful & personable.
We had our carpet cleaned on Monday, April 4th at 1:30. We would like to let you know that we thought he did an awesome job. He worked hard on the stains and was very thorough in his cleaning. He was very pleasant and careful in the house. He asked what we needed cleaned before he started and explain what we needed to do after he was done. We feel he gets a BIG 10 from us!
People are knowledgeable and do good work
Zerorez did a very professional job and the carpets look great! The Zerorez associate was very friendly and not pushy.
The carpets are clean and look nice. I asked the guy to lock up on his way out and he didn't.
I liked how helpful, courteous, and respectful the service was. Also, they made my carpet look like new!
The customer service was great, very professional and on time. There are still stains in my white carpet. They were only dirt form outside, nothing that a professional carpet cleaning company couldn't resolve. This is my only complaint, but over all I've been happy with Zerorez.
Very professional.Did a good job. We will use Zerores again. Thank you.
The pathway between my hall and the kitchen still looks dirty. I also think that the cleaner must have spilt something blue on the carpet near the front door. There is a blue stain on my carpet now. Also, downstairs in my family room there is a large brown stain. Perhaps, because my carpet downstairs is old, it didn't come out and I can understand that. I have been very happy with Zerorez in the past, so I have a hard time understanding why this time the results haven't been as good as I had planned on them being.
No residue in the carpets
The carpet stayed wet for 48 hours, the paint on our wall was scraped off by the hose, your customer service was awful and I was given the wrong appointment time, twice. We have also noticed that there is a white cleaner that got sprayed on some of our furniture. We are trying to figure out why, since only water was supposed to be used in the cleaning. It would be nice if anyone in customer service ever even offered a simple "I am sorry" or even acknowledged the mistake. Worst carpet cleaning that I have ever had and the most expensive! Not only will I not recommend Zerorez, I will warn friends and neighbors about it.
Service was very professional and prompt.
It's great it's a more natural product. However, there were some places on our cream carpet that have an orange tinge to them. I'm calling the company to see if there is anything they can do to get rid of them.
you were prompt,courteous,and respectful of my time. your operator was a true professional.Thanks again!
Our Service Representative made fantastic recommendations regarding removing pet stains and odors. There was no pressure - just good advice. It's been a few weeks and we are still very pleased with the results.
Carpets look good. Technician left water residue on adjoining hardwood floor where we had placed upholstered furniture which was also cleaned.
Your tech was knowledge, prompt and worked quickly to get the carpets clean.
Zero respect has always done a great job of cleaning my carpets. They dry quickly and feel like new. No weird smells. Their workers are friendly and really care about how you feel and the concerns you have. They truly give their all. To meet. The customers needs. Our rental unit was horrible with stains left from our renters. Zeroes got them all out looking like no one had even been there. They are the best.
My carpets look Beautiful and smell so clean. Ben was fantastic and did way beyond my expectations! I would definitely ask for him again when I get my carpets cleaned. I am very pleased...Thanks!
very clean carpets!