Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33995 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 17, 2017 — Rated 10 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

Job well done; good people to work with.

Report a concern   March 17, 2017 — Rated 10 out of 10 by Marianne Loose Zerorez Salt Lake City
What do you like about our products and services?

While I already left a review, I received this Email offer a day later and I would like to tell you again how very much I enjoyed my first Zerorez experience. I have heard your ads for years on KSL radio and knew that I wanted to try your company. I have owned my own Bissel carpet cleaner and while it does a good job, I never get a clean water rinse. It's always mixed with soapy water! Benjamin, the gentleman who came to my home was great, explaining every step of the process and very courteous and careful while in our home. He cleaned one half of my stairs to show me the difference and WOW. It's crazy how we get used to seeing the dirty carpet and forgetting that it used to be much lighter! He also let me know of other opportunities such as stain protection, but was not high pressure at all. I am so happy with our results and I look forward to the next time already. My family have been over to visit and have all remarked about how bright and clean the house feels now. Thank you Zerorez!!

Report a concern   March 17, 2017 — Rated 9 out of 10 by P.L. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was quick to come out to the house. Next day appointment

Report a concern   March 17, 2017 — Rated 10 out of 10 by D.F. Zerorez Salt Lake City
What do you like about our products and services?

Once again you exceeded my expectations. My newer carpeted rooms look beautiful, but my old carpeted playroom that was a mess looks amazing. I was very impressed with the work done to remove all the stains etc. from kid spills and mishaps. Was not expecting it to look so clean.

Report a concern   March 17, 2017 — Rated 10 out of 10 by Sharon Drake Zerorez Salt Lake City
What do you like about our products and services?

Fast, efficient, professional and the carpet feels fantastic even after its dry! No crusty reside or sticky soaps! I love how clean it smells without any chemicals or sudsy soaps. THANK YOU!

Report a concern   March 17, 2017 — Rated 10 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

They always do their best to get every stain out and that they always take time to listen! Thank you!

Report a concern   March 16, 2017 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

Glenn was the gentleman who came and did the work at our home. No only was he courteous, but also he was very good at the job. He took the time to explain every aspect of his operation and then did an outstanding job. He was industrious and made sure that everything was cleaned to perfection. We could not be more satisfied. Glenn is a superb representative of your organization. Excellent job !!

Report a concern   March 16, 2017 — Rated 10 out of 10 by N.A. Zerorez Salt Lake City
What do you like about our products and services?

Very. Pleased with results

Report a concern   March 16, 2017 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

He did a good job. He was quick and efficient and pleasant. I really liked the pleasant part. I've had too many grouchy cleaners from other places.

Report a concern   March 15, 2017 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

I know I get the after treatment but the carpet seems to stay nice for a longer time

Report a concern   March 15, 2017 — Rated 0 out of 10 by L.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician talked me into paying for a product to put on a spot on my carpet in the bathroom. He guaranteed it would clean the spot if I paid the extra $75 for a gallon, and if I didn't, he couldn't guarantee it would come out. $75 is a lot to pay, but I did. It has been 5 days and all it did was make my carpet smell really bad in that spot. It wasn't smelling before he came. It is smelling up my whole basement. I had my carpets cleaned Saturday morning and the carpets were still damp on Monday morning, 48 hours later. The basement still smells like wet carpet and it's Wednesday. I think he must have put way too much water on the carpets and not sucked the water out correctly. I had Zerorez clean my carpets in the past and I was satisfied, but I won't use you again. I contacted Zerorez, and made an appointment for the technician to come back on Thursday after 4:00 pm. I have received a call saying they have me scheduled in the morning at 9:30. I work and won't be home, that is why I scheduled for afternoon. They said I would have to wait until next week. I can't do that, because I need this fixed asap.

Report a concern   March 15, 2017 — Rated 8 out of 10 by K.V. Zerorez Salt Lake City
What could we do to improve?

Pay better attention. I asked the guy to not let my cat out and he left the door wide open.

Report a concern   March 15, 2017 — Rated 10 out of 10 by L.I. Zerorez Salt Lake City
What do you like about our products and services?

courteous and answered my questions

Report a concern   March 15, 2017 — Rated 10 out of 10 by F.T. Zerorez Salt Lake City
What do you like about our products and services?

Made my couch look new again and stairs look nice and clean!

Report a concern   March 15, 2017 — Rated 0 out of 10 by N.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The equipment used was big, bulky and didn't do a good job cleaning corners, along the edges, around appliances, the 3-4 inches of 'foot space' underneath kitchen floor cabinets. Doing a walk through across my tile floors immediately after the service was a bit deceptive, the tile and grout looked cleaner but being not completely dry it concealed areas that were missed because everything looked damp. It wasn't until the next day when everything dried that I was able to immediately notice the areas that were missed. Quality for the price, disappointing.

Report a concern   March 15, 2017 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Angelo was totally and utterly awesome😄. He was on time, explained everything before work started, lovehim💙

Report a concern   March 15, 2017 — Rated 10 out of 10 by N.H. Zerorez Salt Lake City
What do you like about our products and services?

We really liked that you use materials that are environmentally friendly/ safe for kids and pets. Your technicians were friendly, prompt, and knowledgable. Our carpet looks great and it smells great in here!

Report a concern   March 14, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service! Impressively clean carpets and tile. Thank you Zerorez for the great service!

Report a concern   March 14, 2017 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Great job! And I really liked the technician!

Report a concern   March 14, 2017 — Rated 10 out of 10 by Alison Clark Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks beautiful, and the technician was extremely polite and conscientious!

Report a concern   March 14, 2017 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

The technicians and customer support staff are so friendly and professional! To top that off my carpet looks amazing and dried so fast!

Report a concern   March 14, 2017 — Rated 10 out of 10 by Diana Ballard Zerorez Salt Lake City
What do you like about our products and services?

Honesty in practices, good service, my carpets get clean and STAY CLEAN for a very long time. The technicians are always polite and respectful. Thank you Zerorez.

Report a concern   March 14, 2017 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

Your service technician was courteous and very professional. He gave me confidence that my rug can be saved and it was.Thank you.

Report a concern   March 14, 2017 — Rated 10 out of 10 by K.D. Zerorez Salt Lake City
What do you like about our products and services?

I like the clean carpet that feels free of residue. I was happy with the service and remain happy with the results. Thank you!!

Report a concern   March 13, 2017 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

You were on time, took time to explain process & your employee was very courteous.

Report a concern   March 13, 2017 — Rated 10 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet is 10+ years old and it looks amazing. The technician was so personable and very nice s attentive. Definitely coming back!

Report a concern   March 13, 2017 — Rated 10 out of 10 by Jill Milne Zerorez Salt Lake City
What do you like about our products and services?

I love the way my carpets look and feel! I thought my technician Corey was great! He was very polite and thourough! He did an awesome job! I definitely will be using Zerorez again!

Report a concern   March 13, 2017 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

we have a pet and small children that put quite a bit of wear and tear on our carpet but it always looks great after zerorez cleans it.

Report a concern   March 13, 2017 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I can't remember the name of the guy that cleaned our carpets but he was very nice and friendly and did a great job!

Report a concern   March 13, 2017 — Rated 10 out of 10 by Aimee Jongejan Zerorez Salt Lake City
What do you like about our products and services?

You do a fantastic job! You are very Reasonably priced and your technicians are always courteous.


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