Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31503 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2016 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Never use any other service for carpet cleaning. You are the best!

Report a concern   June 2, 2016 — Rated 9 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

The staff was very friendly and very fast! Great service!

Report a concern   June 2, 2016 — Rated 10 out of 10 by Paul Carling Zerorez Salt Lake City
What do you like about our products and services?

NASTY! Job well done.

Report a concern   June 2, 2016 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

Service Technician, Juan was amazing, thorough and very kind.

Report a concern   June 1, 2016 — Rated 10 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

Good service great quality

Report a concern   June 1, 2016 — Rated 8 out of 10 by R.W. Zerorez Salt Lake City
What could we do to improve?

Website said 2 to 4 hours drying time. Technician said much longer. Website said he would set up fans. He didn't use any fans. Have info on website match what happens in reality for more realistic expectations.

Report a concern   June 1, 2016 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

No weird smells or wet carpet.

Report a concern   June 1, 2016 — Rated 2 out of 10 by J.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was not cleaned the first time so I asked him to come back. The day after he cleaned the stain had come back up to the carpet surface. I would like one more try please. Especially after paying over $500.

Report a concern   June 1, 2016 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

Fast, courteous, great job! good price. Will use again

Report a concern   June 1, 2016 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate the flexibility with my schedule and you did a great job with the cleaning. We have high traffic areas that had some big stains and you got most of them. Thank you.

Report a concern   June 1, 2016 — Rated 7 out of 10 by P.F. Zerorez Salt Lake City
What could we do to improve?

I am still waiting for my receipt for when I paid. Needs to be more careful where the hose lies, my grass got burned where the hose was laying.

Report a concern   June 1, 2016 — Rated 10 out of 10 by Anjee Bradshaw Zerorez Salt Lake City
What do you like about our products and services?

Lead time call / very nice technicians / superior cleaning / fast dry time

Report a concern   June 1, 2016 — Rated 10 out of 10 by Janet Bassett Zerorez Salt Lake City
What do you like about our products and services?

I like not having soapy residue - the cleaned carpets feel very soft to bare feet. The technician was eager to please and rework certain difficult spots. Carpet areas were dry within the day. I had 3 rms. carpet cleaned, 16 stairs, a landing and kitchen tile cleaned and sealed and the work was completed in a very reasonable amount of time. I am very satisfied with the work done by zerorez.

Report a concern   June 1, 2016 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician, Ryan, was very kind and did a great job explaining how the cleaner worked. We also liked that the cleaner was free of chemicals.

Report a concern   June 1, 2016 — Rated 5 out of 10 by C.D.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I paid extra for the odor control and spots and they seem worse than before if you are the best I would think you could get all of the stains out

Report a concern   May 31, 2016 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

Courteous, clear explanations, worked quickly and efficiently, respectful of my home.

Report a concern   May 31, 2016 — Rated 10 out of 10 by Craig Child Zerorez Salt Lake City
What do you like about our products and services?

The employees did a good job addressing the stains and informing us of the progress

Report a concern   May 31, 2016 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

The workers were wonderful and very particular about their work. I would certainly have Zerorez come again when needed.

Report a concern   May 31, 2016 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

Loved the tile cleaning -- carpets too. Really appreciated John and Alonzo!😀

Report a concern   May 31, 2016 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and information.

Report a concern   May 31, 2016 — Rated 10 out of 10 by Y.N. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals, fast and easy scheduling and professional workers.

Report a concern   May 31, 2016 — Rated 0 out of 10 by C.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

the darker areas of the carpet in the two main rooms of the house were just as dark and dirty looking after the cleaning. I felt like the technician was just in a hurry so he went over it only once and very quickly. To me it seems that if there is a problem area it would at least be gone over twice to try and make an attempt to actually get it clean. To make it right I'd like to have someone come out and go over those two rooms to get them clean.

Report a concern   May 31, 2016 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpet dries in one day.

Report a concern   May 31, 2016 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Professionalism of tech and method of cleaning.

Report a concern   May 31, 2016 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Prompt and thorough.

Report a concern   May 31, 2016 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician was courteous and efficient. I was very satisfied with the way my carpets look.

Report a concern   May 31, 2016 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Loved the clean smell when the technician finished. Looking forward to getting it done every year.

Report a concern   May 31, 2016 — Rated 7 out of 10 by J.V. Zerorez Salt Lake City
What could we do to improve?

The pet treatment I thought was really pricey. I think it should be a set price instead of per spot/square. I was expecting my carpets to be a certain price that was reasonable, but after per pet treatment the price of my carpets being cleaned was doubled. Plus how do I know that it really was removed from my carpets and I won't be charged again for the exact same spots/areas when I get my carpets cleaned again? Ya know.

Report a concern   May 31, 2016 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

tech was great and seemed to care about the results of the cleaning. Prices were competitive and the results were very good, better than last time I had my carpets cleaned.

Report a concern   May 30, 2016 — Rated 10 out of 10 by N.Q. Zerorez Salt Lake City
What do you like about our products and services?

Never used you before however I heard good things about the company. I gave it a try and was very pleased.


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