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based on 33965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ultimately the carpets look no different than before cleaning. They were dry within thirty minutes after the technician finished, and there were multiple spots where it seemed like little to no treatment was done. Per my lease, I’m required to pay a “professional” to clean my carpets, but I’m going to have to clean the carpets again on my own to get them cleaner. I was disappointed with the technician, who was late despite urging us to be at the property on time or face a “no show”. I understand he had excuses, but overall a very stressful experience and disappointing carpet result.
I had to check after he was done and it was not quite clean. so we worked together for a little bit more elbow grease. He did better with more elbow grease
The price for the services rendered was in my opinion too high. Over 200 dollars for 30 minutes of cleaning one one, one short hallway and 11 steps seems steep
Zerorez always does a great job. Carson, the technician, was thorough and explained my carpets look beautiful.
Great
Good job
Friendly technician
On time, friendly employee, great service, clean carpets! Completely dry in a few hours!
Appointment available the very next day.
Your agent John was extremely qualified and thorough. He was prompt and a gentleman
and so far the cleaning was good.
Good stain cleaning and not as messy equipment. Things smelled nice afterwards.
Great service. On time and professional.
Completely satisfied with quality of service.
Carpet was clean when you were done
My carpets always look great and they dry quickly.
Carpets look great, service is exceptional what else can I say. I only use Zerorez.
Fast , positive outcome , good customer service
The tile cleaning in my primary bedroom bath was the most expensive part of my entire cleaning project, but totally worthless. It was no cleaner than was originally.
I have used Zerorez for several years and I am always delighted with their work!
The technician didn't have very good hygiene and seemed more concerned about making me sign waivers for the services that I didn't want or for parking in my driveway than he was about cleaning my carpets. I did appreciate that he arrived early and completed the job very fast but it that also made me wonder if he did a quality job on the carpets. He told me it would take about 2 hours, but he was done within 1-1/2 hours. He left my door wide open which let in a lot of flies. I felt the customer service aspect of the appointment was lacking. The carpet cleaning tubing was dragged across my wood floors. Nothing was scratched, but that was just lucky. There should be a way to protect your customers wood flooring from scratches when the tubing needs to be pulled through the house.
We are extremely satisfied with how amazing our carpets look and how many stains he was able to remove. They look and feel great. My husband didn't think they would look much different, but he was very pleasantly surprised and keeps talking about it days later. Thank you!
Nice people
Thorough cleaning. Friendly staff
Arrived on time and cleaned the carpet very fast.
My carpet is so soft and clean after service. Whenever I vacuum it, it fluffs right up. It stays clean for a long time.
Fast and exceptionally good at their job of carpet cleaning.
How quick it is
My 15% off coupon was not accepted because I had rugs cleaned and not actual carpet. This exception should be listed on the coupon
They need to be honest if the carpet doesn’t have remedy to don’t do the service . My townhome was cleaned by you guys and then when they did the inspection the carpet didn’t look good then it needed to be replaced anyways. You guys charged me the full price with the bio cleaning and I stuck with the 400.00 payment out to you and the carpet replacement too.
Great carpet cleaning and great service. Every technician we’ve worked with has been friendly and has done a good job.
Easy to schedule an appointment. Good communication with the company. Tech showed up on time and was professional. Did a good job cleaning. Offered solutions and was honest about what I did and did not need.