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based on 33685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did a good job
Israel was great, very professional and pleasant!
We have used there services twice and both experiences have been positive.
On time. Do a great job And will take care of spots that didn’t come out the first time!
The carpets looked amazing. Very happy with how clean they look. Our tenants also had a dog that made it stinky and after the carpet are cleaned it smells way better.
1. The technician's shoes stained our wood floors and the tile in the bath. I had to clean the floors by hand afterward.
2. The stairs were so wet after cleaning that it took 18 hours to dry.
3. The technician left without even telling me he was done.
4. The technician did not have enough wall corner protectors, so some of walls were marked up.
The experience this time was much worse than the last visit.
We use Zerorez exclusively for our rentals. We especially love their treatment when our tenants have service animals who have accidents on the carpets. It's expensive, but removes all traces of the mess!
Our carpet at sofa look great, and they dry fast!
Always on time, and very mindful of my furniture.
Good. Very good. Expensive, but good. Would do it more often if a little less expensive.
Great service. Came within the timeframe and walked through everything. All went very smoothly. Thanks again.
Floors nice and clean. Young man very professional. Did his best to get stains out
Water system,, the professional and well-trained technicians and the ease of work completion.
The only thing we don't like is the aggressive price point increases!!
The service was exactly what we hoped for and we were happy with it.
Your technicians are always extremely polite and thorough. We love the fact that the carpet is not soaking wet after the Technition is done cleaning. It looks brand new again. I highly recommend the technician that came to our house. He was amazing!
Friendly technicians.
The man that came to my house was on time, very professional, friendly and polite. He answered my questions and explained everything. He was fast and through and my house smells great ! I would definitely recommend them to others.
No residue left
Quick. Efficient. Good Results. On time and good communication.
Andrew did a great job! He was kind and efficient without moving too quickly. My carpet looks way better! My only complaint on why it isn't a 10 is he left my stairs a little wet, 3 days later they are still damp, i know it takes time for it to dry. But he did the other rooms fine it was just my stairs. Unsure if he is tightly booked and spent more time than he expected. Otherwise everything else was perfect.
Zerorez cleaned our carpet and made it smell new! Our carpet was trashed by our 3 dogs but Zerorez got it so clean and looking great!
Your workers were nice but I don't think you have a good stainer remover. If your carpets are fairly clean you do okay. You came twice but still stains left....i feel a different carpet cleaning business with stronger stain removal chemicals would have done a better job. You were expensive and I didn't feel I got my money's worth. My carpets were also crunchy when you finished and that is a big advertisement point you make that that doesn't happen with hiring you. I usually clean my own carpets with my home carpet cleaner. Results from hiring you were about the same when I clean my carpets myself. I would not recommend your service.
The cleaning rep Parker was great: on time, cordially, knowledge and friendly. This my first time using Zerorez. So I'll have to wait until it dries and I'm back over there at the property to see how it looks. But thus far, good. That's why I only can give it an 8 for now. So no suggestions for any improvements.
It was quick and easy, I was able to pay online which made it very convenient
That after you folks are done, my carpet feels soft, not crunchy like other places.
Our representative was on time, had great communication and did a wonderful job.
As usual, great service and clean carpets. Thank you!
Careful and knowledgeable technicians; they did a great job.
Genesis was a delight. He did a great job cleaning my carpet and my white couch. I am very happy with his work and the quick drying
I like how quickly the carpet will dry.