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based on 33686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice young man. Fast and efficient
Doesn’t leave soap residue in carpets. Fast drying, no excess wetness.
Always professional. Ease of making an appointment. Timely response time. On time service technician. Parker was incredibly efficient. Hard working. Went the extra mile to please me. Got some tough stains out. I believe the price is more than fair. I not only highly recommend them I will use them myself.
The tech was awesome- really nice guy and he did a great job- but sadly my place still smell of dog pee :/
The guys were timely professional and the quality of work was wonderful.
We appreciate the technician’s positive attitude and effective cleaning method, which ensured our satisfaction. The carpet dried quickly as promised. However, a few days later, we noticed that the carpet in front of our couch and loveseat appeared dingy with a rougher texture and a bit darker color. We aren’t sure what caused this, and it was not noticeable when the carpet was wet. This seems to be the first time we’ve experienced this issue. We would like to request a free assessment to determine the cause and possible solutions.
fast and reliable. The carpets look great and the technicians are always pleasant and knowledgeable.
Fast, Easy, and Friendly Employees. Carpets are super clean and dry in a few hours
Great technician. Friendly and right on time.
Noah did a very thorough, excellent job. The carpets look great.
Ease of scheduling
Price is right
Employees, pleasant
Very pleased with our the way our carpets look. Good job! Will use Zerorez again.
the cleaning system is superior
The gentleman, Casey, did an excellent job at cleaning my carpets. I recommend him and will call to have him do it again!
First cleaning with Zerorez: Technician did not do a thorough job and also left marks on my dark cabinets from his equipment. We had to ask for a follow-up visit to address the stains that remained, requesting a different technician. A new tech came and got out the stains the first guy left. Don't know why we used Zerorez again after that...
Our second cleaning was much better as we asked for a different technician. He did a wonderful job. So we booked again.
This third and most recent cleaning:
When I booked the cleaning, I asked that we NOT have the first technician come, as we feel he did not do a great job. As described above, we weren't satisfied with his work. They sent him this time again anyway -- even after a specific request that he not be sent.
We again had to request a follow-up because there were 3 stains he left behind and the stairs were not cleaned completely. The new technician (Jack) was able to get out the spots the first one left and he cleaned the stairs and they look almost new. Jack was incredible. But why were my requests to not have the first guy back ignored? Surely you can do better.
Hoses were dirty and left brown marks on the edge of stairs. Prespray was sprayed all over my nightstand and side of bed. Technician locked and closed the bedroom door and we had to call maintenance to have them unlock the door (we had to wait several hours). Charged for treatment that wasn’t applied. Called the office to discuss these issues and they said they would call me back, but never did.
Clean carpets & dry time.
The carpet looks good and dried relatively quickly. I added an area rug to the request when the technician arrived. I checked the rug after I paid and the tech was leaving. Half of the rug wasn’t even the slightest bit damp and the other half was only slightly damp. It doesn’t look like it’s been cleaned at all. I’ve had Zero Res clean this rig in the past with much better results. I’m definitely not satisfied with how this cleaning went.
We like the way the carpet feels and looks after you clean it.
Parker did a really great job! He was awesome!
Plus you have reasonable prices. Thank you.
They are always on time fast and the carpets look great.
Easy to do business with
Service technician was excellent.
Great service super nice guy but I thought for what it was it was a little too pricey to do again.
Able to come out on a Saturday and complete the job very nicely.
When I moved an area rug preparing our living room to be cleaned, the carpet was definitely two colors and the outline of the rug was clear in the middle of the room. I appreciated that Riley gave extra attention to some edges of the carpet right next to the laminate floor of the kitchen and those parts of the carpet looked significantly better and still do. The carpets didn't take too long to dry and when they did, my oldest daughter kept commenting "The carpet is so soft!" When the service was complete, the living room was virtually the same color again.
Great job. :)
Sales pitch for more products.
timely, efficient. Carpet always looks great
Our carpets look much cleaner new like. Our tech did a fantastic job. A 6 cookie job.
On time, got stains out of carpet that the last company we hired couldn’t. Awesome service!!!!