- Phone: 801-288-9376
- Visit Website
based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that it doesn’t leave soapy residue. The guys were very nice.
Following the rug cleaning by Matthew (he gets 10 out of 10), apparently the Zeroez van leaked oil on our driveway. I called and Zerorez sent another tech in the area (Ben) to clean our driveway. Ben also did a great job and removed all traces of oil. Ben gets 10 out of 10 also.
They did a great job they even called to reschedule after I missed my scheduled time
The carpets look great and our service guy was awesome! Thanks Isaac!
Friendly and efficient service.
Our carpet is so much cleaner and softer! It’s so nice to know that there are no chemicals left behind that would attract dirt that would make it necessary to clean it again after a short time.
They were on time and I didn't think the cost was too excessive
the technician did a great job
The carpets were clean and no soapy residue was left.
When I called to make my appointment, I had a discount for 20% off that was not applied to my ticket and I didn’t realize it till after I paid. I have called to talk to a manager with no response back. I have called two other times was still no callback. She also missed placed on my couch and I had to call her back in to fix those and then it was still not done correctly. I want someone to come out and redo the spots correctly. I feel like this was a waste of my money.
Technician and crew showed up on time (actually early)
Technician was very friendly and knowledgeable
Every area to be cleaned was thoroughly examined and agreed upon before starting
The Zerorez process and solvents were clearly explained
Cleaning was done quickly and hints for drying were clearly explained
We were very pleased with the outcome!
The products used, actually work. The young gentlemen were very respectful and efficient. They worked very hard on my carpets as they had very dirty high traffic areas as well as the rest of the carpets. I have used other companies in the past and they never really got clean. There was soap residue that made my carpets crunchy. It took 4 days to dry with the heat on and fans. With zerorez, my carpets were dry in 5 hours. I am 100% pleased with the results. I’ve already been telling everyone about my carpet results.
Always great, friendly people. It's a little bit frustrating to have little unexpected amounts added because of spot cleaning or pre-treating or wool carpet...
The carpets look great
We have always had good service techs and the dry time is so great.
I appreciate the quick and thorough service.
The carpets I had cleaned look great. The carpets were almost completely dry by the evening of the same day they were cleaned. I'm well satisfied.
The carpet looks good and the carpet tech was very nice. He uses the black light to check for animal urine and showed me a few spots in the living room and bedroom . I believe the cost was about 50 per ro the treat. I had the living room done. It wasn't sold on the cost and effectiveness. Two days later I bought a black light and found the same spots that he pointed out. I used some enzyme cleaner and scrubbed both spots. Nothing changed
So I don't know how true or effective the black light is or if it works, how would one know. So I am disappointed in the extra cost with out peace of mind. and you can't say maybe the animals peed again. They didn't.
I won't have that process done again. RIP off
Very efficent and paid attenetion to detail
Made feel very comfortable
I had a great experience. The technician was in and out efficiently, and very friendly. My carpets look 1,000 times better. Thanks!
Very friendly and did a great job
The service member arrived in a timely manner and explained the process well. My carpets look much better than before!
Wonderful company that does an exceptional job!!!
friendly service and good product
Very easy to schedule and the service was great!
Quality work, fast, reasonably priced
I wasn’t sure some of the stains would come out, but my carpet looks great
You are to call me for my response.
You guys didn't put a disclaimer on your specials, we were charged extra for the job. Ripped us off, you were too fast and didn't get all the stains out as you said they did. You were also not careful as you dragged the hose against the walls and stairs where you've caused some markings. And the carpets were soaking where it took pretty much overnight to dry. Very disappointed. There's absolutely nothing you guys can do to make it up except for maybe a refund as we've decided to not hire you again nor come over again for the 30 day guarantee. We took photos of the job with stains left behind and damages done as we're sharing them for part of our negative review.
Good day