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based on 33422 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was quick and easy, I was able to pay online which made it very convenient
That after you folks are done, my carpet feels soft, not crunchy like other places.
Our representative was on time, had great communication and did a wonderful job.
As usual, great service and clean carpets. Thank you!
Careful and knowledgeable technicians; they did a great job.
Genesis was a delight. He did a great job cleaning my carpet and my white couch. I am very happy with his work and the quick drying
All of it
The tech that I always use in my rental properties - Mia - always does a terrific job. She advises me after about the condition of the carpeting (wear and tear) plus will snap a couple pictures after also if I have questions or want to see the outcome. Very thorough, timely, and professional. The price is competitive. Highly recommend zeroez.
It was not clear I was going to be charged more because my living room was too big. Kind of sneaky to find out after the technician arrived and we had already moved all the furniture out.
Think it could have been done a little more thoroughly.
So just average nothing great this time.
When I asked about a service you could have provided you said it most likely wouldn't help me...so I really appreciated your honestly. I've told other people about that because I think it speaks volumes about your honesty.
Also, I had a stubborn stain and you were kind enough to come and do a second treatment to help remove it at no extra cost.
Your crew is great!
Thanks, First name removed
Your people are very informative
The technician was extremely knowledgeable and helpful. Scheduling was easy and the cost was fair. Thank you for your hard work!
Representative was professional and thorough with his work. Did a remarkable job. His name was Carson Proctor
Excellent service.
The carpet came out beautifully clean. Very happy with the service!
Great service
The young man was polite . He just had good social skills . He did a good job cleaning carpets .
I think it was the technicians, but kind of a lot of footprints going down the stairs.
The carpet felt a little crunchy afterwards
The carpets actually get clean!
Great service
Technician was very friendly and helpful.
Twice before I had to have it done twice and couldn’t manage to have the bottom floor done even though it needed it at the time. It was too massively inconvenient.
So when I finally got someone who did it right the first time and only had to redo the stairs, I asked for that person specifically and was reassured that’s who I was getting.
That person did not show up at my door. Someone else did- I stupidly let them in and the results were obvious streaking, mixed clean and not clean areas, stiff unvacuumable carpets. I had company coming and had no choice but to have them come back. The manager did an excellent job the second time, but it was such chaos to have all of the furniture and plants still stacked up and relaxation impossible. I couldn’t adequately get ready for guests. We have four disabled children in the house that a change in routine is so difficult and I have a bad back, so it made for a miserable week.
My requests expecting this to be avoided were ignored, specifically avoided, I had to beg to get it resolved before the week was out and even though the return manager this time was excellent it is not who I can count on getting every time, so I will never be using your services again under any circumstances. Not worth the anticipatory fear of having a repeat again.
Zerorez communicated very respectfully, arriving timely as promised. We are very happy with our cleaning. We will definitely be using Zerorez again!!
The young men who came were efficient, kind, and professional. They represented Zerorez very well!
There was a dark spot on sofa, about 6-7” round, one I didn’t notice before.
They were super quick and their service was professional. Great price and kind staff.
Residue free cleaning
In the past I’ve appreciated the fact that zeroez wasn’t into the high pressure upsale on everything to try and squeeze more money out of you. I’ve noticed the last couple times that they now are asking for the upsale, I decline, and then they go and try and gather evidence to build their case and then try again. Still do a great job, but having done this work in college, I know what’s going on and if I decline I’d like that to be enough. I had to tell the tech that I have done this job and know the tactics and then he simply returned to his cleaning and did a great job with that.
I like how friendly your staff is. I love how well your product cleans my carpet and chairs. I can tell that you want the best for our home
The cleaning rep Parker was great: on time, cordially, knowledge and friendly. This my first time using Zerorez. So I'll have to wait until it dries and I'm back over there at the property to see how it looks. But thus far, good. That's why I only can give it an 8 for now. So no suggestions for any improvements.