What our clients think of us!

The price quote doubled for “treating pet accident areas”. It would have nice to know that upfront not while they were in my driveway.
We are happy with the job but have had equally as good results for less.

Your product and technicians are very good

We added in the scotchgard as an add on. It is way too expensive. I it seems like you might be taking advantage of your customers with the price of this product.

Very good experience. Good service for the value.

Showed up when scheduled. Did a quick walk thru and then made suggestions to complete the job. He was timely and through and completed the job as he has estimated. Before he left he made sure I was completely satisfied.

I love how great the carpets look afterwards! No residue or strong smells. Quick & professional service, and the price is great! Thank you!

That they are safe and natural no chemicals.

The carpet isn't as clean as I thought it could/should be. I'm really disappointed in the quality of work. I could have paid much less and got the same job done.

The person who came to do our carpets was very helpful and explained everything very well. He was also pleasant. We will be calling again for more carpet cleaning. Our carpets look and feel amazing. Thank you.

Amazing service.
Excellent job.

At the top of each stroke of the “cleaning wand” the floors were still soaking wet. They looked soaking and they were soaking wet. It was like the wand with the vacuum part came up and didn’t suck out the water at the top of every stroke. Every stroke throughout the whole house was like that.
I think sucking the water out takes the dirt out with it. I just don’t feel like the floors are as clean as previous times that Zerorez has done them for us.
The technician was a very nice person. He may have been in too much of a hurry.

Jaron was courteous and did a great job. He explained the services offered and was respectful our our home. The carpets look great!

My carpet looks so beautiful. The guys did a great job. It all feels so nice and clean.

For 2 hours of work, it’s really pricey.

I had a great experience with Zerorez. They got the pet stains out of our basement carpets. I would use them again!

Very courteous -- great job

It’sa beautiful job- cleaned the carpets almost like new!!

Very prompt and fast.

I was the person that put in the initial order, yet your technician never contacted me about doing any upgrades. He sold every upgrade possible to my elderly mother who didn't understand and then hit her with a bill over $2,100 when we were expecting a bill around $500.

NOT HAPPY:(

Your tech was great. He told me what he would do to get the carpet clean and answered all of my questions. He did a great job and that was so appreciated. Give Sam a raise!!!

Tristen was very polite and likeable. He was a very hard worker. I'm just not sure why my stairs are dirtier after the cleaning than they were before. This company is supposed to have this super fantastic machine that sucks up dirt and water so much better than the other companies. It seems that when the stairs were done, the dirty water was just coming back onto the stairs. I would appreciate it if someone could come and re-clean the stairs. It would not be good if it takes more than a few days for someone to come and re-clean the stairs. I can't put my carpet runners back on until the stairs are clean and dry. That means my hallway will be getting dirty while I wait for someone to come back. I have been told by your technician on a previous visit that my carpet is just old and stained. Well I disagree with that comment because after they leave, I can hand scrub the very same carpet and it comes clean. I have found that the techs like to go over a carpet 2 times and call it good. Well, sometimes there are heavier dirt tracks or areas that need more in order to come clean. It is really bad to have to smell wet carpet. It is even worse if you have to smell dirty wet carpet. I have been wiling to give Zerorez several chances, but I just can't see paying so much money to not have clean carpets when you leave. I understand the difference between a stain and dirt. I expect the dirt to be gone when you guys leave. I think I'm going to regret paying the extra money for the teflon protectant instead of the water based protectant. Basically that is sealing in any dirt residue that did not get removed with your service. Now it will definitely be harder for me to clean the dirt that your machine did not remove. Maybe your machines are getting old or your dirty tank was too full and couldn't get as good suction. Maybe your stair tool isn't quite as efficient as the floor tool. Or maybe people just don't want to spend the time it takes to do the job right. Of course, when everything is wet and we aren't walking on the carpet, you can't really see the areas that aren't really clean. But once it is dry and we can walk around and see the areas that are still dirty, it is very disappointing. After paying as much money as I paid, I would expect my carpet to be clean. Please come and clean my stairs and hall so I can put my carpet runners back on.

When you’re done, do a quick walk through with the client to make sure if stains are left, that they know you did everything you could to get it up. I rubbed a stain that I saw after ZR left and I was pulling stain up with just a cloth.

Very fast, responsive, and effective. Thank you!

Work was done quickly and team was courteous, but they did not do a good job of cleaning. While the carpets are cleaner than they were, there are still dirty marks all over that were apparently missed, or were just rushed over too quickly.

We thought Max did a great job.

Fast, friendly and reasonably priced.

I already responded to another email.

You’ve done our carpets twice. Each time, I’ve had to call you to come back because of pet spots that were still visible. My service included pet treatment. For as much as I’ve spent, this shouldn’t be an issue.

The technician was timely and very good at informing us of all the information and questions we had. He was in and out a sufficient amount of time and did a great job

Technician CHRIS was a true pro and a really nice guy---friendly, professional, knowledgeable, pleasant, caring, etc. My really dirty carpet looks brand new now. It does not smell like detergent or chemicals---and it feels clean. And the price was better than Stanley Steemer.