What our clients think of us!

Able to come out on a Saturday and complete the job very nicely.

When I moved an area rug preparing our living room to be cleaned, the carpet was definitely two colors and the outline of the rug was clear in the middle of the room. I appreciated that Riley gave extra attention to some edges of the carpet right next to the laminate floor of the kitchen and those parts of the carpet looked significantly better and still do. The carpets didn't take too long to dry and when they did, my oldest daughter kept commenting "The carpet is so soft!" When the service was complete, the living room was virtually the same color again.

Great job. :)

Sales pitch for more products.

timely, efficient. Carpet always looks great

Our carpets look much cleaner new like. Our tech did a fantastic job. A 6 cookie job.

Easy to schedule and they made the date I wanted work for my appointment! Price and quality of service.

Scheduling was terrible

The kids were friendly/courteous. They did warn me that the color of the stains on my carpet wouldn't be much different but I don't think they let the pre-treatment sit long enough to do any good (nor was the volume of pre-treatment enough). We had used zerorez many years ago and we're super impressed with how much time they spent and how much they got out. Your cleaning routine has changed though.

After they left I pulled out my system (which is labor intensive and why I wanted it professionally treated) and pulled out many of the stains that they left :/
I wish I had started with my system and then had them come so the drying time wasn't as long as with my system.

Even though it took me longer I was able to tackle it and get it looking much better on the stained areas and overall!!!

I paid extra for them to do stairs even though they weren't horrible, they needed it. But again, I felt disappointed. it looked like they pulled the dirty water forward but didn't bother going over the edge so there's streaks of dirty carpet in random areas on the stairs O⁠_⁠o

You could definitely change things up a bit maybe offer somebody to go in first to pretreat (and use a better system then a handheld sprayer) and then wait before the actual scrub.

Your service people are always friendly, efficient and prompt.

Quick
Friendly service
My carpets are clean and protected

Very nice worker and very clean carpet. Especially knowing that products that you use to clean carpet are very safe in my house.

Friendly technicians, quality service, and prompt arrival.

The people who come do the work are so professional and kind. Love working with them.

Quick appointment times and friendly technicians

We moved into a new house and two of the rooms had super dirty carpets. We didn't have the time or money to replace it just yet so we had Zerorez come to clean the rooms. They did an amazing job and honestly the carpets are completely restored. We won't have to replace them for a while since Zerorez did such a good cleaning job.

Carpet looks great, no residue when it dries. Employees are always professional and careful with our home.

Friendly employees

Maybe take pictures when done and send to clients if they are working etc so they can verify what was done and ask any questions?

They are quick and professional. And I like how quickly my carpet dries.

Great service and did a great job!

The carpet looked great

I've used Zerorez twice now for our companies rental properties and we have been very happy with them being able to accommodate our schedule and we've been happy with the quality of the cleaning. We will keep using them.

Compared to a previous experience with another company I was very disappointed. I had some of the same sticky spots on the carpet as before, but while the previous company I used was able to get everything clean in less than an hour, zerorez was at my home for two hours and left the spots (the biggest reason I wanted the carpets cleaned in the first place) still in the carpet.

The employee was consistently distracted by his cell phone and when I asked him to give another attempt at getting the spots out, suggesting that maybe he had a spot soap or solvent he could try, his answer to me was that the solution he had rarely worked and was not worth trying. Ultimately he was either unable or refused to do the work necessary to get my carpets cleaned.

I had also moved my couches to the middle of the room so he would not have to move them twice, but the employee started packing up to leave without even asking about the couches. Who would ever think that they were hired to clean the edges and not the middle of a living room floor?! I caught him before he got out the door and told him that, of course I wanted him to finish cleaning the floor. He came back and stood just watching while I, a small woman, wrestled my heavy couches and a large bean bag back into place as he watched. Compared to the experience of other carpet cleaning companies that move the couches out and back themselves and put them up on blocks for the carpet to dry without even being asked, this was totally unacceptable and discourteous. I understand that the carpet cleaner is not a moving company and would never expect someone to come and rearrange heavy furniture to clean underneath, but I moved literally every other item and piece of furniture off my floor - it is absurd that an able bodied young man would not offer to help move a couple couches or at the very least politely excuse himself from not helping if he had a good reason not to.

I like that zerorez does not use harsh chemicals on the bulk of the carpet, but if you can’t, even with double the time, remove spots that other companies easily can then it’s pointless to have the carpets cleaned. And with such terrible customer service, I could never recommend this company.

I was told info on the phone when scheduling that wasn’t true when the worker came. I was assured the problems with my carpet would be fixed. They weren’t and it looked the same when the worker was done. I told him I wasn’t pleased and he didn’t care then left.

The company is very professional and did a great job!

Courteous and answered all questions. Gave recommendations on how to further protect the carpet

Your system was not able to remove my dirt. I understand that what was there was ground in dirt because my husband shuffles, I needed to have it cleaned much sooner. My husband was angry that his daily rotten would not be possible. I am a care giver with a man who is declining in cognitive ability I now understand that to get the resalts I was hoping for I will need to override his wishes and require service in a timelier matter . Pam Last name removed

I’m happy with the result of my carpet cleaning. One thing I wished were different - my technician did not put shoe coverings over his shoes. He just wore his street shoes while cleaning my carpet.

My front room carpet is at least 31 years old and Zerorez did a wonderful cleaning and when I left and came home several hours later, it felt so nice and fluffy on my bare feet. I'm really impressed with this service.

Always good at communication. Carpets always look good. Technicians have been great.