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based on 31744 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough job, friendly and competent staff, good office communication
Timely!
Good communication. The floor turned out great. Kind and courteous technician.
Came on time.
I like the no residue approach. I also like the friendly service. You do a great job.
Great service - on time, professional, polite, very thorough. And my carpets look great!
Great results. Friendly employees
Drew did an excellent job. He listened carefully to what we wanted and then was very thorough in completing the service. Our carpets look refreshed. Even the traffic patterns look great. Thanks, Drew.
The tech did an awesome job. I was so pleased with how well spots came out of my carpet, and I appreciated all the corner protectors because I had just painted all my walls! He was communicative and courteous. Thanks!
I love the service and the clean carpets. However I am 81 and my husband is 92 and has Parkinson’s disease. I may have to get a different service because we can no longer move the furniture, vacuum, and put it back.
looks great
Always do a great job. That's why we always call them again
It was just a lot more expensive than I thought it would be. I know the pet treatments were a lot of that. But still , over $900 to get your carpets cleaned? Hard to recommend that. Our technician was super nice though and did a great job.
Zerorez has always been a wonderful carpet cleaner for me but who knew they did area rugs? I recently moved to a condo with no carpeting but only wood and tile floors. I have a large area rug that is wool, so I was very happy when I found out that Zerorez could do my wool rug at my house! Cameron came and did such a great job getting some spots out and also protecting my rug. It looks like new again! I definitely will continue to use them and will share this information with my friends and family.
Our tech Jayce was very patient and helped us figure out all our area rug issues. He did an awesome job. We are very happy with the end result!!
Fix leaky hoses so it doesn't take 2 days to dry
The technicians were very friendly and worked quickly! Pleased with how thorough they were with cleaning the air duct system. We highly recommend zerorez
Drew was so kind and did an amazing job!
Loved the outcome. Great people work for them too! Our team was great!
Our carpets are so much cleaner now and we can't wait. The technician was wonderful and quick. So glad we could salvage them and hold off on replacing for a little bit longer.
When I make an appointment and y’all know I can’t do afternoon appointment from a previous set appointment, please don’t schedule me in the morning and say you’ll be there abs then come in afternoon and then poor carpet guy has to rush my job so I can go to next appt! He was great but really upset with everything else before and how it was handled , thanks to my carpet cleaner guy he at least showed kindness and he cares, great job
The service & technician were great. I just didn’t expect it to take over 24 hours for the carpet to dry. That’s with fans and space heaters going.
The technicians were wonderful to work with and explained everything thoroughly. They also worked really well together.
Rep was extremely professional, friendly and did an amazing job! We could eat off our tile it is so clean. I have cleaned my tile before and it took hours/days to fo it by hand so him doing it was quick and worth the extra cost.
The technician was very good. I appreciated that.
I don't think I should be charged the same amount for a hall that is 1/3 the size of a room.
When I have cleaned it myself in the past it looked better. I feel like I waisted my money. I do have to say that the man that cleaned it was very professional and kind .
Timely courteous and excellent service. My carpet looks new. It was a bit wet but a fan overnight took care of that. Area rugs are lovely. Thank you Will and Kade.
My family has been out of town while the carpets were cleaned, so my mom received and worked with the technician while she communicated with us. To what I understand, the experience was okay. My only feedback was that I didn't really appreciate what felt like repeated attempts to upsell us on services, requiring waivers to be signed if we didn't purchase the offered products. These upsells would have doubled or tripled the cost of the cleaning. I realize that this is part of the business model, but it was a little repelling. At one point, it felt like the technician was trying to scare us into buying an up-charge on the fear that there MAY be cat pee in our carpet and it could 'release chemicals that would harm our family if we stirred it up with a standard cleaning'. I actually came close to reconsidering having Zerorez do the cleaning and opting for a different provider.
Great service, let you known the process so you can be ready when the technician comes. Super friendly and knowledgeable technician. Did amazing work on our dingy carpet.
Brian was awesome! Very attentive and took the time to explain things and then worked hard until he was finished. Very impressed with his customer care and attention to detail!