Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2025 — Rated 10 out of 10 by Lakota Schmidt Zerorez Salt Lake City
What do you like about our products and services?

Patty is amazing! She’s very thorough and makes sure that every spot is cleaned. I was surprised at how quickly it was done. We opened all of our windows to speed up the drying. Very nice!😊

Report a concern   June 11, 2025 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

On time, and professional, and they did a great job!

Report a concern   June 10, 2025 — Rated 10 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly, professional and thorough services. I will definitely use Zerorez for all my carpet cleaning needs!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Dyann & Lee Smoot Zerorez Salt Lake City
What do you like about our products and services?

We love Zerorez and use it in all our rental properties. Our carpets last longer because there are no residues that debilitating them.

Report a concern   June 9, 2025 — Rated 10 out of 10 by T.D. Zerorez Salt Lake City
What do you like about our products and services?

How quickly you responded and very helpful

Report a concern   June 9, 2025 — Rated 10 out of 10 by Debbi Rollo Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great and the carpet cleaners who came were friendly and did a terrific job. After using several other carpet cleaning companies over the years for our very old carpets, we only use Zerorez!

Report a concern   June 8, 2025 — Rated 9 out of 10 by Joerg Weser Zerorez Salt Lake City
What do you like about our products and services?

Fast, feels clean, price is good

Report a concern   June 8, 2025 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

On time, got stains out of carpet that the last company we hired couldn’t. Awesome service!!!!

Report a concern   June 8, 2025 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Nice young man. Fast and efficient

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Doesn’t leave soap residue in carpets. Fast drying, no excess wetness.

Report a concern   June 7, 2025 — Rated 10 out of 10 by Dennis Gillen Zerorez Salt Lake City
What do you like about our products and services?

Always professional. Ease of making an appointment. Timely response time. On time service technician. Parker was incredibly efficient. Hard working. Went the extra mile to please me. Got some tough stains out. I believe the price is more than fair. I not only highly recommend them I will use them myself.

Report a concern   June 7, 2025 — Rated 8 out of 10 by D.L. Zerorez Salt Lake City
What could we do to improve?

The tech was awesome- really nice guy and he did a great job- but sadly my place still smell of dog pee :/

Report a concern   June 7, 2025 — Rated 10 out of 10 by Doug Wangsgard Zerorez Salt Lake City
What do you like about our products and services?

The guys were timely professional and the quality of work was wonderful.

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

We appreciate the technician’s positive attitude and effective cleaning method, which ensured our satisfaction. The carpet dried quickly as promised. However, a few days later, we noticed that the carpet in front of our couch and loveseat appeared dingy with a rougher texture and a bit darker color. We aren’t sure what caused this, and it was not noticeable when the carpet was wet. This seems to be the first time we’ve experienced this issue. We would like to request a free assessment to determine the cause and possible solutions.

Report a concern   June 7, 2025 — Rated 10 out of 10 by Scott Sandberg Zerorez Salt Lake City
What do you like about our products and services?

fast and reliable. The carpets look great and the technicians are always pleasant and knowledgeable.

Report a concern   June 6, 2025 — Rated 10 out of 10 by Theresa Lavington Zerorez Salt Lake City
What do you like about our products and services?

Fast, Easy, and Friendly Employees. Carpets are super clean and dry in a few hours

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

Great technician. Friendly and right on time.

Report a concern   June 6, 2025 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Noah did a very thorough, excellent job. The carpets look great.

Report a concern   June 6, 2025 — Rated 10 out of 10 by Carol Westvnskow Zerorez Salt Lake City
What do you like about our products and services?

Ease of scheduling
Price is right
Employees, pleasant

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Very pleased with our the way our carpets look. Good job! Will use Zerorez again.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

the cleaning system is superior

Report a concern   June 5, 2025 — Rated 10 out of 10 by P.T. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman, Casey, did an excellent job at cleaning my carpets. I recommend him and will call to have him do it again!

Report a concern   June 5, 2025 — Rated 8 out of 10 by S.H. Zerorez Salt Lake City
What could we do to improve?

First cleaning with Zerorez: Technician did not do a thorough job and also left marks on my dark cabinets from his equipment. We had to ask for a follow-up visit to address the stains that remained, requesting a different technician. A new tech came and got out the stains the first guy left. Don't know why we used Zerorez again after that...

Our second cleaning was much better as we asked for a different technician. He did a wonderful job. So we booked again.

This third and most recent cleaning:
When I booked the cleaning, I asked that we NOT have the first technician come, as we feel he did not do a great job. As described above, we weren't satisfied with his work. They sent him this time again anyway -- even after a specific request that he not be sent.
We again had to request a follow-up because there were 3 stains he left behind and the stairs were not cleaned completely. The new technician (Jack) was able to get out the spots the first one left and he cleaned the stairs and they look almost new. Jack was incredible. But why were my requests to not have the first guy back ignored? Surely you can do better.

Report a concern   June 5, 2025 — Rated 0 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Hoses were dirty and left brown marks on the edge of stairs. Prespray was sprayed all over my nightstand and side of bed. Technician locked and closed the bedroom door and we had to call maintenance to have them unlock the door (we had to wait several hours). Charged for treatment that wasn’t applied. Called the office to discuss these issues and they said they would call me back, but never did.

Report a concern   June 5, 2025 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets & dry time.

Report a concern   June 5, 2025 — Rated 8 out of 10 by G.T. Zerorez Salt Lake City
What could we do to improve?

The carpet looks good and dried relatively quickly. I added an area rug to the request when the technician arrived. I checked the rug after I paid and the tech was leaving. Half of the rug wasn’t even the slightest bit damp and the other half was only slightly damp. It doesn’t look like it’s been cleaned at all. I’ve had Zero Res clean this rig in the past with much better results. I’m definitely not satisfied with how this cleaning went.

Report a concern   June 4, 2025 — Rated 10 out of 10 by T.L. Zerorez Salt Lake City
What do you like about our products and services?

We like the way the carpet feels and looks after you clean it.

Report a concern   June 4, 2025 — Rated 10 out of 10 by Julie Hampton Zerorez Salt Lake City
What do you like about our products and services?

Parker did a really great job! He was awesome!
Plus you have reasonable prices. Thank you.

Report a concern   June 4, 2025 — Rated 10 out of 10 by A.J. Zerorez Salt Lake City
What do you like about our products and services?

They are always on time fast and the carpets look great.

Report a concern   June 4, 2025 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Easy to do business with


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