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based on 33684 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was easy to schedule and the technician was on time and communicated when he was on his way within the window they provided.
We were very satisfied with the young man who did the cleaning. He did the stairs very well.
They showed up early in the window; were pleasant and did a good job.
Service was prompt, efficient, and friendly.
We are located in Salt Lake City and had Phillip do our carpet cleaning. It was our first time using Zerorez. We had spilled red wine on our carpet and needed a carpet cleaner ASAP. I was able to schedule Zerorez to come out for a cleaning. Phillip was courteous and very professional. He did a wonderful job getting out the stain and cleaning several other rooms that needed cleaning. We will use Zerorez in the future. I highly recommend them.
Patty was amazing.
I always get great services from Zerorez. I've used them over the last several years and each technician is professional and friendly. This year, I had my sofa cleaned and what a difference! Also, my condo feels and smells so fresh and clean when the job is done.
Customer service
They got old stains out and the carpet looks great
The cleaner who came was very efficient and did a very nice job. She was excellent! I am sorry I don't remember her name.
Send employees who are more experienced. I had to ask for a redo.
Our technician, John, did such a great job! He paid attention to detail and really worked to get the stains out. Our carpets look brand new again! Thank you!
The tech was very nice. Now that's its dry, I can see that more effort could have been put into cleaning the carpet. He was done in an hour. For the amount I paid, and since I had your protectant put down last time (not 6 months ago), I expected to see better results. As you know, this is hard to tell when the carpet is wet.
Our cleaning tech did such a great job scrubbing the stains out of the stairs. They look fabulous. We have light carpet, so there are spots where he scrubbed that came out nicely. The landing was quite dirty, and apparently, all of it needed scrubbing! There are still spots that are dirty that didn't get cleaned /scribbed. These spots were hard to see while the carpet was wet. Once it dried, the carpet showed both the clean and the dirty areas. He set a water container down on a wood chair and left a water mark on the wood. Please train your techs to set the water containers on tile tile floors or kitchen counters. Also, when I made the appointment, the scheduler told me that the rug would be cleaned on the tile floor. Our tech cleaned it on the wood floor before I could move it to the tile entry. Our tech was very congenial and pleasant. I will have Zerorez come back in a year. I have pictures to show the tech so that we can get all of the dirt spots out next time. Thank you!
I really enjoyed the technician. He was very pleasant and efficient...I feel like it was a good job! Thank you for your service!
Personal is very professional, on time. Pet treatment helped my “well loved” carpet look and smell better.
Nice, clean cut workers. They really DO get the dirt out of my carpets.
Help me with my carpet needs
Spots that I was told couldn't come out, I gently rubbed with a cloth and they were almost gone. Additionally, my stairs didn't look bad while they were wet, but the next day when they were completely dry, there were yellow lines all over the white carpet. You could definitely tell where the water wasn't sucked out of the carpet very well.
It seemed like the tech didn't really care much, just got done as fast as he could. Also, he asked to use our bathroom, which was fine, but then a little later just walked in and used it again without saying anything, which I found odd.
Our carpets look amazing after they were cleaned
My carpets always look like new. They are far, thorough and answer every question I might have. Clean cut techs!
Prompt, cheerful and efficient workers
I really like your service for home. Once the area that was cleaned dried it looked worse than it did before it was cleaned. It is a very high traffic area and I understand it wasn't going to be perfect, but i had hopped it would have been better.
Cleans well. Dries quickly.
The techs were so nice and accommodating. They were patient and easy to work with.
Timeliness, transparency with pricing and treatments.
Your staff. They were very professional, very friendly, and very clean.
We had excellent service on a difficult problem. I appreciated the second trip to be sure all of the animal issues were cleaned up. We still had one spot wicking up, but I think I was able to get more of that up from the surface at that point. Thanks for being so helpful on a deadline for listing the house.
Your quote was $75 and then ended costing $250 for less than an hour of work. Your coupon did not help at all.
i am impressed with the techs that you send out to do the work. They are very thorough and exolain everything they are doing.