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31776 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets were so dirty and after you came they looked so much better! I also like how quickly they dried.
Jacob (the technician) was very professional, thorough, and courteous. He was also a hard worker and did an excellent job! I really appreciate the job he did!
I will definitely use your company again!
I had some bad spots on my carpet and there was no pretreatment done. Consequently, they did not all come up.
Our service went well. Prompt. Clean.
Very quick. Great service from technician. Looks great - quick drying time.
Prompt, thorough, quick. Very professional and a job well done!
The tech was professional and answered all my questions. While the older traffic stains didn't come out (which he told me in advance) they look much better than before. The carpet is cleaner and softer and smells better.
The carpets dry faster than with steam cleaning and look great.
Fast, professional. My rugs look great. Will definitely use again
Friendly guy , Nor , was his name , I think . Carperts look great
The technician was so friendly and had some great ideas for in between cleanings, the carpets looked great.
Came on time
Explained how it would work and how he would clean my sofa.
Explained pricing
I love the quality of service I receive every time I use Zerorez. My carpet and upholstery looks wonderful! Chad is a great technician.
You do what you say you are going to do and do it for a reasonable price.
Super fast cleaning and drying! No chemicals is the way to go!
Nour H was very professional, polite and efficient. Explained many things to us and was prompt, careful with the walls and furniture and kept us updated on everything he was doing. Look forward to our next experience
I like the communication. The price is fair. I felt like Paul was capable and he was hard working . He took very good care of my home
Came on time. Pleasant. Explained what he was doing and why. Gave me options
I thought the technician rushed the job and didn't do a detailed cleaning
I like that after they finished cleaning my carpets it doesn't take forever to dry.
Loved peter. Will be asking for him in the future.
Over the phone I was quoted $183 for a cleaning. That was fine and I recognized it was a quote and the amount would be more specific on site. I did not expect Peter, our service tech, to not listen though. I asked for two rooms to receive the pet treatment, he did four. There is a discount for a single room with food donation. I spoke to Peter about it twice and he still tried to charge me for the room. The third time I spoke of it, he did something about it. He persisted for the duration of the service to tell me how my house smelled sour because of pets. Thirty people have been through my home in the last week, and even before the cleaning, they were asked about the smell of the home. None could confirm Peter's assessment. It looks like a nice sales tool.
Peter has a great personality and is an artistic salesman. I would not recommend him or the company though. I value straight forward communications and I don't feel I experienced that. I knew the price was higher than I wanted it, but I also know I have to pay for the work done, even if it was not what was requested.
The cleaning agent arrived on time and inspected the home with us. When pet stains were found he worked with us so we understood the charges and did his best to make sure we agreed to any additional work he thought would be needed.
The carpet looks and smells great now!
I love the way you use water! Dan was friendly, helpful, quick, efficient and did an excellent job. Highly recommend!
Everything~! This is the third time I have used Zerorez, I love how my carpets look and feel and it smells good too. This time I had them clean my recliner chair. It looks brand new~!! The products are also pet friendly. I don't have to worry about my cat cleaning his paws after walking on the carpets. Thanks so much~!!
Carpet stayed wet in many areas for nearly 24 hours. The cleaners came two hours earlier than scheduled. Nearly $300 for 3 rooms and some hallways. I'm pretty certain I could get better service (better water uptake & more thorough) and a better price by going with a different company next time.
Like the tech who did our carpets. Very professional and friendly.
Chad kept us informed as to when he would arrive , and he was on time. He explained everything to us, he was professional, knowledgeable and friendly. He did a great job and it didn't take that long. We were happy with the results and we will definitely use Zerorez again. Thank you!
The natural process, no chemicals, my old carpets cleaned up quite well.
Zerorez came and cleaned carpets in our home. Adam was quick and thorough. He did a great job and our carpets are so much cleaner now.
Fast. Friendly. No chemicals