Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31776 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 30, 2018 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

Technician was knowlagable, friendly, explained everything clearly, explained optional services but didn’t push them on you. On time and always smoked

Report a concern   November 30, 2018 — Rated 10 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

We have already responded to a survey.

Report a concern   November 30, 2018 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time and very informative. Worked very hard. Was efficient and pleasant to work with. The carpet looks great and we are very pleased with the finished product. Thank you for your professionalism.

Report a concern   November 30, 2018 — Rated 1 out of 10 by B.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet still smells. Try cleaning it one more time

Report a concern   November 30, 2018 — Rated 10 out of 10 by V.S.O. Zerorez Salt Lake City
What do you like about our products and services?

High quality work! Very good tech! Professional, yet friendly! Knowledgeable! Thorough! Got everything clean, even some spots I didn't think would come clean!

Report a concern   November 30, 2018 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

I liked the guy that showed up to clean and i like how he gabe me recommendations on products to put on my carpet. I thought the carpet coating was a little pricey though.

Report a concern   November 30, 2018 — Rated 10 out of 10 by R.A. Zerorez Salt Lake City
What do you like about our products and services?

No residue. Chad did a very good job for us. Friendly and professional.

Report a concern   November 30, 2018 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great

Report a concern   November 30, 2018 — Rated 10 out of 10 by J.D.N. Zerorez Salt Lake City
What do you like about our products and services?

Knowledgeable technicians and great cleaning system.

Report a concern   November 30, 2018 — Rated 10 out of 10 by Ron Thrapp Zerorez Salt Lake City
What do you like about our products and services?

Great job on a really dirty carpet and terrific customer service, many thanks to Fernando.

Report a concern   November 29, 2018 — Rated 9 out of 10 by C.I. Zerorez Salt Lake City
What do you like about our products and services?

We really liked our Cleaner, Roy! Extremely knowledgeable!!!

Report a concern   November 29, 2018 — Rated 10 out of 10 by E.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and he did a great job.

Report a concern   November 29, 2018 — Rated 10 out of 10 by Teri Swaner Zerorez Salt Lake City
What do you like about our products and services?

My technician was Dan. He was fast efficient and did an excellent job cleaning my carpets and my tile. Everything looks great. Thanks Dan.

Report a concern   November 29, 2018 — Rated 10 out of 10 by Luci Baker Zerorez Salt Lake City
What do you like about our products and services?

Angelo is the best. Got the baby barf smell out of my couch even though I am on the third floor of my apartment.

Report a concern   November 29, 2018 — Rated 8 out of 10 by A.W. Zerorez Salt Lake City
What could we do to improve?

I really liked Matt who was our carpet cleaner.
I felt that you could improve your system of scheduling appointments.
We were told that we would be the first appointment of the day, and that is not what occurred.

Report a concern   November 29, 2018 — Rated 9 out of 10 by H.L. Zerorez Salt Lake City
What do you like about our products and services?

I tried to request being the first person in the day and was willing to schedule as far out as needed to accomplish this and still didn’t see the techs until noon. I would love to be able to schedule so that it doesn’t conflict with my work.

Report a concern   November 28, 2018 — Rated 8 out of 10 by S.B. Zerorez Salt Lake City
What could we do to improve?

Nothing I’m just a tough grader

Report a concern   November 28, 2018 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Your employee (Dan) was very knowledgeable and did a great job.

Report a concern   November 28, 2018 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals used

Report a concern   November 28, 2018 — Rated 10 out of 10 by Sherrie Goaslind Zerorez Salt Lake City
What do you like about our products and services?

The carpet technician was so thorough and so much a gentleman. He was concerned and worked hard to leave my carpet as clean as possible. I need it so it’s probably the best job I’ve ever had. I attribute that to zero razz is product and the technician

Report a concern   November 28, 2018 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Absolutely did a wonderful job on the carpets. Thank you Zerorez. I will use you again.

Report a concern   November 28, 2018 — Rated 8 out of 10 by S.A.W. Zerorez Salt Lake City
What could we do to improve?

The cleaner didn’t hit some of the edges and corners that were easily accessible. There is a stark difference where he cleaned and where he missed. It does show that zerorez is a very good technique in the areas that were cleaned. I just wish he had been a little more thorough as he moved through my home

Report a concern   November 27, 2018 — Rated 5 out of 10 by C.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The first technician that came to my house was rude and arguementative. He kept saying that they were going to ha e to charge me more, my landing would have to be a “room” and my hallway was “oversized”. I have had my carpets cleaned several times by Zerorez and no other technician has ever said that or made additional charges. Then he just up and left my house. I contacted customer service and they were rude too. Defending the technician.

Report a concern   November 27, 2018 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Quite pleased with the professional, did a great job and he is a really nice person to!

Report a concern   November 27, 2018 — Rated 8 out of 10 by A.N. Zerorez Salt Lake City
What could we do to improve?

I liked the service, I just thought it was expensive. There are many cheaper options out there.

Report a concern   November 27, 2018 — Rated 10 out of 10 by Jennifer Madsen Zerorez Salt Lake City
What do you like about our products and services?

It’s easy to get an appointment and the price is very reasonable.

Report a concern   November 27, 2018 — Rated 10 out of 10 by Monica Yamada Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that the carpets dry very fast. Also, in having pet stains removed, they never re-appear in a few months.

Report a concern   November 27, 2018 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Fast, no chemicals

Report a concern   November 26, 2018 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

The technician did more than clean my carpets. He took the time to educate me on cleaning my tile floors (helps with the carpet too). And educated me on my furnace filters and how they work (or don't). He was friendly and courteous.
It was great to be kept in the loop by the office and by the technician so I wasn't just waiting around for hours wondering when he would show up.
Overall it was a great experience and Zerorez is my carpet cleaning partner for life!

Report a concern   November 26, 2018 — Rated 10 out of 10 by A.P. Zerorez Salt Lake City
What do you like about our products and services?

No soapy residue. Stains came out of carpet.


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