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based on 33450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This 2880 sq. Ft. Home was cleaned in 1 1/2 hours and the chair, desk marks were still there and easily lifted! Also, where the dressers were the carpet was still matted! It looked like it was done so fast and I also had several pieces of small items near the edges that were still on the floor. The stain protectant was also applied in that amount of time! It looks like it was a rush job and for the cost I was not impressed!
Be on time to the appointment window. Our window was between 8am and Noon and the cleaners didn’t show up until after Noon.
Carpets are clean! Very professional, prompt, friendly did a great job!
Very professional service. Tech was on time and out the door when he said he would be done. I had him do my whole house that day, up and down.
Everything
My carpet has never looked so good. The two Gentleman that came to clean my carpets were clean cut, very courteous! They were very thorough and didn’t try to sell me a lot of unnecessary services or products.
Great people, great service
I like the way my carpets look and feel after you clean them.
Technician knew what he was doing. Products used didn't leave a residue buildup. Carpets look great.
Service reps were friendly, informative and efficienct and my carpet feels very clean!
Technicians were friendly and did a great job!
Quick and professional service.
The carpet is clean.
Prompt and effficient!
SERVICE WAS GREAT . MY CARPETS LOOK WONDERFUL. ZANE(I THINK THAT WAS HIS NAME) WAS PERSONABLE AND LISTENED TO MY NEEDS . HE DID A GREAT JOB
Name removed
i recommend to company to a lot of people . As a property manager i always get surprises in what kind of dirty carpets I find when tenants moving out , your company has always taking care of it that the places look beautiful clean . Thank you .
I felt like Mitchell did a great job. He was thorough and went over a problem spot a few times. He was very kind and helpful.
The technician was timely, took time to see exactly what was needed, worked quickly and efficiently. The carpet looks great afterward!!
Prompt professional service
Our technician was fabulous.
We love zerorez and would not trust anyone else. Did a great job, carpet looks clean.
Technician was awesome!
The stairway that we had cleaned, was extraordinarily wet compared to the other carpet cleaned. I have used Zerorez in the past and was surprised that the stairway was so heavily wet. I wasn't as impressed with the overall outcome.
We always use Zerorez! Very Professional and no sticky residue!
]i'M LEGALLY BLIND. SERVICE WAS FINE.
I have used Zerorez on many occasions. No complaints! Would highly recommend to anyone.
So easy and efficient! Grateful for the heads up phone call. Technician was helpful, efficient, and polite!
Richard came and cleaned our entire home on Friday, July 26, 2019. He did an excellent job on almost every part, making our carpet look like new again and cleaning a very dirty area rug. He was very nice and professional.
We had one room in our basement, my daughter's room, where our dog had urinated while we were out of town and family was supposed to be watching him (who didn't do a very good job. :/) We didn't know where he peed exactly as it had dried by the time we got home, however, her room definitely smelled.
Richard suggested the extra $50 pet treatment. I have used this service before when our dog was a puppy. I knew they shined a black light to find the source and then treated the area. Richard told me that his black light broke that morning and he didn't have one to use, but that he would clean the whole area thoroughly. I was not told that this was not 100% guaranteed.
On Monday morning, 72 hours later, it still stunk in her room. My daughter does not want to sleep in there because of the smell...which is why I called to have my carpets cleaned in the first place. I called ZeroRez on Monday and spoke with Sawyer who was very helpful in explaining the process of using the treatment, how it works, why it may need to be flushed instead of just treated, how it's not 100% guaranteed, and if I wanted them to come out and treat it again, it would be another charge.
I mentioned that I didn't think that was fair since Richard didn't have his black light in order to properly treat the area in the first place. I offered that perhaps we could meet in the middle so we can get the carpets treated in a timely manner. He put me on hold so I could speak to his manager. He came back to my line and said that his manager was on another call and would call me back.
I still have not heard from the manager. No message has been left. No contact made. We go out of town tomorrow afternoon, July 31st for 2 weeks, and I was hoping to be able to get this resolved before we left. Or at least get something on the calendar for when we get home.
I would appreciate being contacted about this ASAP.
Cell: Phone number removed
Home: Phone number removed
Thank you.
Name removed
4888 River Chase Rd
Herriman, UT 84096
Email address removed
I like how it cleaned and the person was very kind and did a good job, was prompt and it did't take a long time.
The technical was professional and nice. He did a great job!