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based on 31776 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a good job. They got cranberry sauce and mustard totally out of a light grey carpet.
The cleaning technician was great and did a really nice job cleaning our carpet.
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Did a great job on some pretty dirty traffic areas in the carpet. I like the email and texting to let me know when to expect them to come, they did within the time they said.
very clean and efficient
I had heard of your product and the water Zerorez uses. The guys were pleasant and answered all the questions I had to my satisfaction . The work was done fast and thorough. The black footprints and tracks at the entrance of the rooms are gone. The carpets were mostly dry to walk on by evening. There was no noxious chemical smell left behind, like you usually get from other carpet cleaning places. Thanks for your service. We are very satisfied.
The techs were on time and very receptive and knowledgeable.
I was hoping for a better, wow experience. To me this was a run of the mill carpet cleaning experience to me, with classic after the fact sales pitch add-ons.
First off I mentioned that I needed to add a stairway to the cleaning schedule and asked what that cost would be - this was fine. I then informed the technician of how I figured my estimate on your website, he charged me an over sized room charge (it is a larger room, however he did not measure), and an extra room charge for a 32SF bathroom, straight off the end of the hallway that was included - based on my perception of rooms and SF I feel like I was nickle and dimed.
Next the pre treatment was applied, and then agitated. Once the carpet was agitated I was called out to review what was pulled up so far - after the entire level had been agitated - In my opinion there was not much junk, but the technician tried to sell me protectant (which was never discussed or mentioned on the web estimate, or brought up when he arrived at my place). I decided against it based on how I felt about the process at that time.
The question preceding this survey asked how likely I am to recommenced zerorez. I feel I gave an honest answer. I might but I might not. I don't feel I got anything different out of Zerorez then I do using other carpet cleaners. I went with zerorez due to some recommendations both on the radio and another person. In the future I will shop around and do a little more digging.
As far as how you can make it right, don't nickle and dime me, and don't sell me stuff in the middle of a service after a price has been agreed on - that is just shady used car salesman stuff and I don't appreciate it.
10! Great service
The technician was exceptional. I'd love to hire him again.
The prices were not fair. I was quoted over $600 for what would be 4 hours of work.
I asked the tech to call so I could talk to someone to negotiate a fair price. Whomever he called wouldn't talk to me and told him no on negotiating prices.
For example, I spilled something on my 2 car seats (about a 4" square spot on each). I was happy to pay $10 for each seat, for 5 minutes of cleaning on each of them. I was told $40 was the minimum I would have to pay.
I would have been a lifetime customer had the supervisor worked with me fairly. Now, I will try a smaller company that doesn't have rigid practices.
Also, the cleaning van leaked 9 spots of oil on my driveway. : (
Dante was super polite and efficient. My carpets look great.
fast and on time
Great customer service. Carpets are clean!
The service tech was awesome. His name was Jacob and he was very easy to work with. He answered all of our questions and did what was best for our carpets and budget.
Matt was awesome. He called to let us know he was on his way. Worked hard and did a great job!
Very professional, informative and the carpet looks great.
A more experienced person and probably send more then one Employee to clean carpets and chair.
I thought your claim to fame was not having wet carpet when thay were done.
Hence Zerorez leave no residue on carpet.
Carpets were damp still after 24 hours from time he finished the carpet and microfiber chair.
Disappointed that zerorez is just a another carpet cleaning company.
On time and a thoroughly done job!
Showed up on time. Technicians were courteous, well informed and very nice. They worked fast and let me know what they were doing at each stage of the process. Carpet looks great!!! Dan and Will did an excellent job!!!
The tecnition was very polite and went to work immediately and did not waste any time.
The furniture looked sparkling clean and the carpet was much improved.
You've worked to make things alright, and the technician that came out did a good job and was very polite and professional. However that doesn't compensate for the time and trouble I have had because of the first service's issues. I still have damage to my dresser from a bottle of cleaner being set on it. The service tech couldn't get rid of it, but offered me a $100 discount. I don't know how much it will cost to get it repaired, so I didn't accept that at the time. The problem is that I don't have the time to deal with getting it repaired right now. Just a bummer that I've invested so much time (on the phone, here for tech visit - or scheduled visit that they cancelled - and off of work) and I still have issues. I was told that I would receive a discount by one of the customer service techs on my original $600+ bill (not related to the furniture repair), but have not been offered any discount.
Again, I do want to compliment the tech that came this last time. The carpets are now much improved.
Name removed Phone number removed
Your technician our very knowledgeable and professional.They always do a awesome job!
Heard about you guys on X96.
Fast and Friendly
Price way too high.
There are still dirt lines in front of both couches. I was disappointed they didn’t come out but appreciated Thomas giving it 2 tries.
Also, there should be a way to apply and scrub out next to baseboards with the biological solution. Why not use a toothbrush?
Technician was courteous, prompt and willing to work with what was needed.
I LOVE that chemicals are not used. I
My carpet still looks new.
Treatment for urine was not quoted on the phone (she said i had to talk to the person treating) The cushion was less that 200 sq feet and they wanted $100. That would be 400sq feet according to my bill! I know it wasn’t guaranteed but there is still a strong urine smell so the bio treatment was totally ineffective. I do appreciate the prompt appointment. I was hoping the smell would be a little less for $150. Sorry
Jeff was a great guy and a skilled professional. We would recommend him and your cleaning method any time!
The Browns.
Excellent service
Very knowledgeable and polite technicians (Dan & Christian)
Courteous, effective, and fast.
Thank you!
I was ecstatic over the work Zerorez did on my carpets. It had been quite awhile since they had been cleaned and never professionally. My rugs look new! I couldn’t believe they got all the stains and discolorations out...a miracle! Moreover, the cost was so reasonable I could afford to have them cleaned..
Thank you Zerorez!
The technicians were great and very helpful.