Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31776 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2019 — Rated 9 out of 10 by Renee Hansen Zerorez Salt Lake City
What do you like about our products and services?

Reminder and update calls, cleanliness of staff

Report a concern   January 16, 2019 — Rated 10 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough service. Super nice tech man.

Report a concern   January 16, 2019 — Rated 10 out of 10 by Anna Francis Zerorez Salt Lake City
What do you like about our products and services?

My carpet feels amazing! I won't ever use any other carpet cleaning company!

Report a concern   January 16, 2019 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

our technician was awesome. he came in a timely manner. he worked hard, and told us everything he was doing. he offered us the extended warranty protectant, and explained it so we could understand. He was great.

Report a concern   January 16, 2019 — Rated 7 out of 10 by L.T. Zerorez Salt Lake City
What could we do to improve?

Be more careful not to scratch up woodwork like banister posts

Report a concern   January 16, 2019 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician, Spencer was so kind and efficient. I liked that he put coverings over his shoes, as it was a stormy day. He did a wonderful job cleaning the tile and did it in a timely manner.

Report a concern   January 16, 2019 — Rated 9 out of 10 by Julie Orrock Zerorez Salt Lake City
What do you like about our products and services?

The scheduler was welcoming when she took my call, answered my questions and efficiently helped me select a day that would work for me. On the day of cleaning the operator was on time and did a wonderful job on my chairs.

Report a concern   January 16, 2019 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians are thorough and explain everything they will be doing. They are friendly, but the concentrate on getting the job done, and they do a good job.

Report a concern   January 16, 2019 — Rated 10 out of 10 by Ryan Parsons Zerorez Salt Lake City
What do you like about our products and services?

Our service was very quick, yet thorough! Our carpets look great and I’m very pleased with the end result! Our technician was super friendly and helpful with answering questions which I appreciated since it was our first time using your company!

Report a concern   January 15, 2019 — Rated 8 out of 10 by J.N. Zerorez Salt Lake City
What could we do to improve?

I was happy with the cleaning of my carpet and the two young men who preformed the cleaning. My carpet was installed almost 13 years ago so I know it’s older. The heavier traffic areas did not turn out as clean as I had hoped though. So I was a little disappointed about that. The young man asked if I had any areas that I would like him to go over but honestly it was hard to tell because the carpet was still wet. To improve, it might be better to offer to come back if there are areas to do over.

Report a concern   January 15, 2019 — Rated 9 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

We were very happy with the service and cleaning done by Sawyer. The only reason I did not give you a 10 is I just thought the carpet would be dry sooner and it was still damp in areas the next day. I thought Zerorez did not use so much water to saturate the pad underneath.
I have had heaters out all day trying to speed up the process.
I don't remember in the past having to wait this long for my carpet to dry.

Sincerely,
First name removed Southick

Report a concern   January 15, 2019 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

There on time. Their products are safe. Their technicians are clean and cordial. They make getting your carpet, tile, and furniture clean in one day. You can feel the difference in how your house feels. And what it feels is really clean.

Report a concern   January 15, 2019 — Rated 2 out of 10 by W.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Stain not removed.

Report a concern   January 15, 2019 — Rated 5 out of 10 by K.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was surprised to see so man stains left behind but were able to get out the silly putty out of the carpet ... I have a carpet cleaner and for the price could’ve done the same or better. I won’t use again :(

Report a concern   January 15, 2019 — Rated 10 out of 10 by Martha Harrison Zerorez Salt Lake City
What do you like about our products and services?

Your method worked very well on our carpets. They were like new when your men finished. I liked that you offered a new sealant that would continue to protect it. The men were knew what they were doing and worked quickly.

Report a concern   January 14, 2019 — Rated 10 out of 10 by N.L. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and cleaned completely.

Report a concern   January 14, 2019 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

We are so happy to have our carpets so clean ~ once again! We have used Zerorez for several years and are totally satisfied with the results. The fellow who came this time was a great person ~ explained what he was going to do before he started ~ and then promptly went to work and promptly got the job done! It was a nice experience ~ with great results!

Report a concern   January 14, 2019 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

It feels really clean and doesn't leave a residue.

Report a concern   January 14, 2019 — Rated 10 out of 10 by Brooke Franco Zerorez Salt Lake City
What do you like about our products and services?

Brayden and Luke where so nice and helpful. They answered all my questions and were so helpful. My carpet looks fantastic and they were able to get all of the stains out of our carpet. I was worried about our floor boards and the hose rubbing on them but they used shields to protect and prevent any damage.

Report a concern   January 14, 2019 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Paul was kind and friendly. And the price was great

Report a concern   January 14, 2019 — Rated 10 out of 10 by Aubri St.Clair Zerorez Salt Lake City
What do you like about our products and services?

Everything was amazing. It was easy to schedule online and directions/ pretreatment instructions were emailed. They called the morning of to let us know their eta. Everything was thoroughly explained before they started. They'd have me check the progress throughout to make sure i was aware of what was going on and so i could see the results. They treated our house and belongings with respect. When it was all done they made sure they'd cleaned up everything. The job was impeccably done with very simple arrangements from me.

Report a concern   January 14, 2019 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

I feel like the carpets are really clean. The technician was excellent, hard working and very kind.

Report a concern   January 13, 2019 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Very Professional and was very polite!! Great Job!!

Report a concern   January 13, 2019 — Rated 10 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

The service was polite and on time. The cleaning was better than I expected. Iwill definatelu use your company again.

Report a concern   January 13, 2019 — Rated 10 out of 10 by Elizabeth Boss Zerorez Salt Lake City
What do you like about our products and services?

I liked the customer service and that the technician was professional, knowledgeable and on time. I also liked that you don’t use as many chemicals as other companies.

Report a concern   January 13, 2019 — Rated 10 out of 10 by E.S. Zerorez Salt Lake City
What do you like about our products and services?

Polite, efficient employees who care about the way they treat our home.

Report a concern   January 13, 2019 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

We had a great experience. The tech was knowledgeable and friendly.

Report a concern   January 13, 2019 — Rated 6 out of 10 by P.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

One bedroom has marks from the hose and looks awful. They should come back and redo that room.

Report a concern   January 13, 2019 — Rated 9 out of 10 by Mary O'Neill Zerorez Salt Lake City
What do you like about our products and services?

Great work

Report a concern   January 12, 2019 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and friendly in explaining things.


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