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based on 31776 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Could schedule a few days out. The man that came was nice, worked quickly, and explained what he was doing. The only down side was the 24+ hour dry time.
It was such a smooth, great experience. He explained what he was doing and really listens to what I was looking to get out of the cleaning. My carpet it 1000 times better. Thank you Zerorez
The staff
Our technician did a great job. He was courteous, quick, and a great price! I will definitely use Zerorez again! - Justin
Tech had knowledge, was able to give advice to help with future stains.
Personable.
Prompt and reliable service
Thorough, willing to redo places I asked about
Cleaned and brightened our carpet
Easy to schedule. Well trained and polite technicians. Clean carpets!!!!
Prompt and thorough. Carpet stays clean longer than with other vendor.
Honestly, I think your employees are your greatest asset. We called to have ZeroRez come back and re-clean a couple areas. The girl on the phone was friendly and professional, the tech who did the work was awesome (Spencer), and the customer service rep who followed up with a call was very friendly.
I just want to give a shout out for Spencer too. Not only was he friendly and helpful when he came to re-clean our carpet, he also went the extra mile and re-cleaned the whole area because he did such a good job in the area he re-cleaned, and it magnified the less-than-clean area that had been cleaned the week before. He didn't have to do that, but he wanted to save us time and energy if we had to call for a third time, and he wanted us to be satisfied with our carpet before he left. He offered to take a look at the other areas we may have had concerns with too. He's top notch and I've asked for customer service to put a note on my account that we prefer Spencer be our tech for any future cleanings.
Aside from that, I like that my carpet isn't crunchy when they dry and I don't have a yellow ring around the edges of my carpet. It just looks, feels, and smells clean.
My carpets look great, they were able to remove a huge red nail polish stain, and the employees were very nice and professional.
The carpets did not look any cleaner. He oversold me on the pet products.
Friendly, communicative, on time, thorough and happy with the results.
Carpets looked new again!
Best technician ever
Good job, clean and dried fast - he got out some stubborn stains
He did a great job and was very pleasant to work with.
A more thorough job - our carpet had streaks of clean and dirty after all was finished.
The service was amazing......Your tech. did such a great job and was so great to work with.
Zerorez is the best......
Great service!!
Carpets looked like brand new when finished.
I love the professional technicians who come to my home. Best carpet and upholstery cleaning I've ever had! Also, I appreciate the specials that you run.
I particularly like our technician. He was wonderful and went above and beyond.
Very thorough and answered any questions I had. Much better than my first time. Rooms look much better.
The carpet cleaned up great. The cleaner was prompt and polite and answered all my questions.
Everything
They came out quickly and did a good job. They were friendly and efficient.
Nour was great and the carpet looks terrific. Very professional and efficient.
I will call you next time for sure!
Jeff W.
The 2 men that came were very nice! How ever I dont feel the job was as good as the first time I used your company. After the carpet dried you could still see dirt on the edges of the carpet and the carpet itself just didnt look like it was just cleaned.🙁
The company rep (Matt) called ahead of time and arrived when expected. Matt was very helpful and was able to remove scented wax from the carpet, which I did not expect. I am really happy with the results.
He was professional and nice. He was knowledgeable and friendly in talking to us and understood what our cleaning needs were, never pressuring us to do more than what we felt was necessary. The carpets were cleaned well and quickly. He gave us some tips on how to dry them faster, which helped us get things moved into those rooms quicker.