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31776 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets dry fast.
Zac, the young man who cleaned our carpets again this year did another excellent job. He was v thorough in his explanation of how he could treat a specific spot in our carpet and cleaned each room carefully. We appreciated him being on time and his desire to do a good job. Thanks Zac and thanks Zerorez.
Very professional and friendly. Took the time to answer questions and treat me as a person not just a name.
No chemicals. Clean carpets. Friendly, professional, and cooperative technicians.
The young men that came to the house were very friendly and helpful. They did a great job!
It was quick and done well. The two guys who did the work were friendly and efficient. Great price for the quality of the work.
Dan was OUTSTANDING.
Professional
Courteous
Helpful
On time
Efficient
Educational - I really appreciate the ZeroRez process now and will exclusively use your services henceforth.
Truly, I would have expected Dan to be running the company, he was so professional!
I am a physician with 22 years in practice. I know people. Dan is a tremendous asset to your company. You would do well to honor and financially compensate him beyond what is normal. He's worth it for the impressive effect he has so naturally to promote your company.
You have me as a customer now and I will insist on having Dan be the technician for all subsequent business.
Thank you for such a positive experience!
We enjoyed our experience and the service man was prompt and very good and exceeded our expectations.
Kind, efficient technician. No chemicals. Jacob was very professional and went out of his way to make sure I was happy.
Very friendly and professional. Gave me a thorough explanation of the service and what I could expect. Was very competent and hard working.
I do not feel that the carpet was that clean after the cleaning took place. When I walked on it in my barefeet there were some wet spots but others felt dry and they had just left within the hour. Also some areas were there were spots they are still just as prominent. I just wasn't very pleased with the cleaning. The service people were nice but the service was objectionable.
Fantastic job.....this says it all.
Efficient and professional staff. Extremely pleased with the results of the cleaning.
Your service rep was very professional and did an excellent job. He also did a great job for the company by upselling. He suggested we have the stairs done in addition to the plan we had already chosen.
I like the product and the people applying it
The employee was great . Good people skills
Had to come back a second time to get ride of 5 stains... This happened last time also. .
Would like it done the first time.
The technician was professional, thorough, and quick.
quick and efficient, great technician
Dante was very polite and efficient.
Very thorough! My carpets look fabulous despite their age! My carpet cleaner was friendly and professional. He asked several times before leaving, if there was anything else he could do.
The worker was quite friendly and explained what he was doing. He showed the dirt and gook he got out with the brush rollers. He said we were welcome to stay and watch. Very polite Great Job!! His name was Jacob
Great, quick service!!
Carpets are clean! Great service, thanks!
Zerorez is a clean that lasts
Clean.
Excellent product. Dries quickly feels very nice. Only problem was that after walking in socks on the wet carpet then walking on laminate/wood flooring, we could clearly see residue (not just water) which we had to mop out.
The technician who came, I believe his name was Fernando, was so helpful in trying to help me with a couple of stains. He was awesome. Thank you for the extra effort Fernando! The cherry coke stain is gone.
Zerorez is my favorite carpet cleaner. We have previously used them to clean our tile and we loved the result - the tile grout looked new.
We had to have two technicians. FERNANDO WAS AWESOME! The first guy (Paulo?) needs some help learning how to relate to dissatisfied customers. Otherwise, we are happy with the work done.
They did a great job
Very professional and very thorough - no hidden fees or agenda.