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based on 31776 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He was prompt, congenial and explained everything well. I would recommend Zerorez, my floors look great.
Had tile cleaned and sealed. It looks wonderful!!! The two techs were excellent and very respectful of my home and myself.
Have used Zerorez several times and will continue in the future as well referred to family and friends. 👍🏻
The "biological treatment" didn't work and my carpet is still crunchy.....which makes me sad because i really wanted to like you guys :(
Love Zerorez. The techs are always very nice, helpful, and friendly
I've used Zerorez often and I have been very happy with the carpet cleaning.
Make sure hoses don’t mess up hardwood floors. I paid the bill with my credit card and was told I would recieve a receipt in 15 min by email and I still have not received a receipt. There are some spots in our walk in closet that need to be removed. Everything else looks great.
Thoroughness and condition of carpet after. I also really liked the technician. He was friendly and informative
No chemicals and that our carpets and sectional aren’t crunchy after the cleaning.
Green & clean. They were so careful with the hoses & protecting corners.
The carpet feels so soft.
Educated me on the water ph.
My husband Still see’s dirt
Doesn't add more chemicals to an overburdened environment. Removed soaps and chemicals used in previous cleanings. Neutralized pet odors and refreshed the furniture and carpets and rugs. The Tech was courteous and professional.
Very thorough and great job. Didn’t pressure me to buy additional services and that really impressed me. He educated me on what else there was available but I felt no pressure.
Clean, family-friendly, minimal chemicals,fast and efficient. Also budget-friendly.
Wish the window of the appointment could have been smaller. Great job, my old carpets look great.
I know you don’t guarantee the continued removal of pet smells, however, my carpet smelled WAY worse once it dried. I didn’t really notice the smell before but now it is very strong. Any suggestions?
The service representatives who have come to clean our carpets have always been respectful, polite and tried their best to meet our desires and expectations. Eric J who came to our home on February 15th was no different. He did an excellent job both on our carpets and on the one chair we had him clean. We enjoyed having him in our home to clean our carpets and make our home more presentable.
Paulo did a wonderful job. He was on time and very attentive and respectful.
I felt very comfortable having him in my home.
Will be calling Zerorez again in the future.
Service is excellent!!!
I have recommended you to a friend and you are going to her home next Wednesday the 27th.
Hunter was very friendly and professional. He was also very knowledgeable in his product and collateral information.
free of residue
We appreciated the service given by Ben at our home. He explained every detail before performing the work and verified it was completed to our satisfaction before putting equipment away. As he reviewed his own work, he did re-do some stairs which he felt could be cleaner.
Great service---a great representative for your company! 10 for 10!
The technician did a great job. She worked very hard at getting stains out of our carpets. She is the best technician I've ever had from Zerorez
The gentleman that cleaned our carpets was amazing!!!
The technician did a good job getting a stain out of the carpet and explaining everything to us. It only took about 4 hours for our carpet to completely dry so that we could start moving furniture back into the rooms.
Professional workmanship and “empowered water.”
I especially like that you use water and not a lot of nasty chemicals to clean. I just had my white tile kitchen floor cleaned. The white grout was especially dirty, it was gray, but now nice and white again and had it sealed to keep it that way. You have a friendly service that shows up right when promised. Angelo was polite and worked hard to get the job done just right. I was very pleased. Thank you.
Very friendly staff & was more than happy to come back and fix some spots.
It was very adequate. The service was very nice.
First off, the service was fairly expensive for what we received. It was $120 for a short hallway, a 200 sq ft room, and a stair case. The pricing would seem more fair if it were based on square footage. Second, it was nice that they were done so quickly, but I felt they went too quickly. They should have given my carpets a bit more effort. Third, perhaps it was the truck mount, but the carpets seemed a bit too wet after they were done. I would have expected the wand to extract more water from the finished carpet. Overall, the technology seems like a great idea, but I was a bit disappointing in the final result.
Low Oder and fast drying great cleaning
I have used you several times in the past and was really pleased with your service. The carpets looked brand new and really good. This last time your guy supposedly cleaned 4 bedrooms and two hallways in less than an hour and you could tell. The carpets looked exactly the same. You couldn’t even tell if there were cleaned or not. It felt very rushed. We weren’t there so we don’t know what was done or not. Then we added the two hallways last minute and were way overcharged for those. We booked each room at $29 a room up to 200 sq ft. One hallway was 25 sq ft and the other was 40 sq ft and we paid $30 for each. I will not be using you guys anytime soon. Just really disappointed this time and maybe it was an employee issue either way my wife and I felt really ripped off.