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based on 31761 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
She was great and she deserves a big fat 10
Jacob said that he would be here for 45 minutes or so. It looks like based on the receipt we got emailed that he was here for about 25 minutes to clean 3 rooms and our stairs to the basement. I guess that is the standard protocol and it is normal to clean that much surface area in that short of time then that is okay but it kind of felt short to me. The story I started telling myself is that he was just doing it quickly because we were the last job for the day and he wanted to get out of there but hey, that doesn't mean it's true. Some spots were thoroughly cleaned and other spots seemed like they were just "gone over". Not too satisfied with the overall cleaning but the carpets are old and I wasn't expecting magic. Thanks, Jacob.
the technician that came out to do our carpets was very informative is formative helpful and very knowledgeable plus he did a very good job cleaning apps teens that had you needed to be clean for a long time he was also honest with pricing and he was he didn't try to upsell there was no pressure to bring anything and it was such a relief to know that I my type budget I could finally get some things in my house taking care of. thanks
Great service. My technician was thorough and efficient.
I realize the afternoon window appointment time was 11:30 to 4; however, when I called at 1:30 to see if I could get an ETA, the dispatcher could not give me one. The technician did not show up until 3:30. More accurate scheduling would be extremely helpful.
Quality product
Not push so hard on upgrades!!
Customer service and a job well done!!
We feel like a good job was done.
Zero Rez is my very favorite way to clean my carpets and upholstery! They don’t use any chemicals, it dries super quickly, and it looks amazing! The staff is always super friendly and helpful. When we got our couch cleaned recently, the employee walked me through the whole process, and didn’t leave until he had done a really thorough job. He was amazing!
Seems good
Quick service and carpets are the cleanest we have ever had.
You do a great job and have great staff.
Clean carpets!
Hunter was very professional and did a thorough job! We are super happy with our carpets!
I have never had a problem and i feel like my carpets are clean. However this last service the technician said my carpets would dry in 8 hours. It has been two days and there are still wet areas. It took 36 hours for most areas to dry.
The technician explained the process and gave option for the best service.
The people and the results.
Technician friendly and efficient. Carpets look great!
Hunter was exceptional and we are very pleased with the outcome
Thank you
Nor did a perfect job.....love the result. Name removed
They were able to get me an appointment quickly and same day service. The technician was a pleasure to work with and very friendly. I'm very pleased. I bought a new house and the basement carpets were extremely dirty. They look brand new. Thank you!!
The technician was very efficient but also thorough. He was very good about explaining various treatment options as well as the associated price.
On time, quick and good price. The two men were good to work with.
Great service and the carpets look great as well!
You were on time, quick, did not leave a mess behind, the areas were left very clean. I will have to give it some time to see how the carpet does after being cleaned so I can't review that right now.
Thanks
DID A GOOD JOB. WATCHED OUT FOR THE CORNERS OF THE WALLS..
I appreciated that they made it right after being disappointed in the original service.
really liked your technician and the carpet is much cleaner.
Austin was SO good -- polite, informative, thorough, just an overall great guy. If all your technicians are like him, I will do business with you again.