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based on 31761 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for the call in advance prior to the arrival. Thats so important as i do not live at this address
Cost - VERY expensive for the service provided and did not get out the denim color transfer stains which were one of the main reasons I scheduled the cleaning
My carpet is old but cleaned up very well. It seemed to stay damp a little longer than usual but probably that had something to do with the cold day it was cleaned. I appreciate how fast we are able to be on it
The professional service given by the rep caleb was second to none. He was prompt and very knowledgeable. He was also very quick.
Honestly was not that impressed with the customer service by the tech. The carpets are cleaner, but they aren't any cleaner then what i can do with a rug doctor. Your site boasts about the fact that your process is better. Well I honestly don't feel like it was that impressive. They don't look that much better to be truthful. I don't feel comfortable paying for $160 worth of cleaning when I could've done just as good of a job for a 1/4 of the price. I also was not happy to find that there were hidden fees among my bill when the tech showed up, the disposal fee for water does not show up on the pre bill when booking the appointment. Then the mis advertisement of the Valpak coupon I received. Tech and CS kept trying to manipulate the coupon details. I'm happy to pay for what I would've paid for rug doctor rental. Which is $40 for 24 hours and Cleaner.
I really liked the Service Tech! He was very kind and did exactly what they said they would do.
Our technician was honest and did a great job.
I have told so many people how amazing you guys are! My first experience blew me away because someone else had come to clean my carpet and told me they couldn’t do much to make it look good. Then one of your guys came in here, said nothing and left it like it was new.
But my last appointment was a little disappointing. The carpet was left very wet and it didn’t look that great. You could see spots not well cleaned. Partly our fault for waiting too long between cleanings. I think the guy was new and not very experienced. Maybe he was over scheduled. I don’t want to give him a bad review, but I’ve had better experiences.
great, friendly customer service
To expensive, after floors dried there was spots that didn't get very clean. The service tech was helpful and friendly. I question if scheduling is too tight that he was pressured into going too fast. For the price he should have spent at least 2 hours.
The technician was awesome! Our carpets are super clean now. Thanks!
Super friendly employees and the work speaks for itself. The carpets are so clean.
Very professional
The stain that we had addressed keeps coming back. We had you come back out once since the initial service to attempt to fix the problem but the stain is still present.
The technician was prompt, polite, and kept me informed. Not all stains came up but the technician did set an expectation for that, but I was still hoping for better results after the carpet finally dried. The biggest issue was the oversaturation of the carpet which I did not realize until later. I turned the heat up to 75 before the technician started because he said it would help with the dry time and also turned on a ceiling fan 2 hours after he left. I didn't want to move any furniture in until it was fully dry so I waited a full 24 hours before even attempting to check the carpet and that is when I discovered it was still pretty damp. I was in a time crunch and fortunately I knew someone with access to carpet fans so I didn't bother to call the company. From the time the technician finished to when everything felt dry was roughly 40 hours. I was not expecting or planning for that, so that was disappointing.
Professional service, quick, and no residue
My carpet is at least 40 years old. Max, the Zerorez tech reduced a spot that didn't dissolve with the previous cleaning a year ago. Max is amazing! He was persistent with the spot. His efforts are very much appreciated.
My carpet is fresh, bright, and "happy" again!
Thank you Zerorez
Love how easy it was to schedule my cleaning. The carpets look amazing and the technician was friendly and professional. He was thorough, honest and I couldn’t be more pleased with the results.
Tech was great!
fairly punctual. Always polite and knowledgable.
Brigham did an excellent job cleaning our carpets. He was efficient and extremely kind and informative about Zerorez and their process.
This is the third or fourth time I’ve had my carpets cleaned by zerorez. This was the least satisfactory of all the times. I had my tile cleaned, which was good. However, I was less than completely satisfied with the carpet cleaning. First, they accidentally pre-treated an area I didn’t want cleaned. It was brand new carpet that had just been installed in my home a week before. When we went through the house and I showed them the rooms I wanted cleaned, I felt like they were clear on which areas were to be cleaned. In fact, I had even mentioned that we weren’t doing those areas because it was brand new carpet. Because they had pre-treated it, they offered to make it right by going ahead and cleaning it. Also I asked them to put a stain guard on it after they cleaned it because it was high quality carpet with scotch guard. They did that at no cost, but I really would have preferred that they hadn’t accidentally cleaned it . It was brand new carpet. Also, I felt like they left my carpets wetter than the guys from zerorez who have cleaned for me in the past. For these reasons I was a bit disappointed in my experience this time.
professional service, on time, good quality work
However, carpet took a very long time to dry, even with fans running (more than 12 hours for some areas. Also, when we made the appointment we were not told about the $15 charge for water disposal etc. We should have been told that up front.
They did a thorough and solid job!! My carpets have never looked better!!
On time. Well done. Quick dry.
This is the first time I've used your service. The technician was prompt and efficient. He was very pleasant and gave me options but didn't pressure me into anything. He did a great job and the carpet looks great too!
The technicians were great. The wine stain in my bedroom came out but now there's a burning smell that won't go away. The pet stains didn't come out at all. Pure Elements was much more effective.
My carpets didn’t really come that clean this time. I didn’t have him yet the antiseptic because I didn’t need it... and my carriers don’t look great. I get really irritated with all of the “ add ons” you guys offer. Just charge me to clean my carpets and actually get them clean. This is the first time I have been disappointed with the look of my carpets
Clean, quick drying, doesn’t leave the carpets crusty.
You are the cleanest cleaners around.