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based on 31760 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bedrooms were left stained orange. After retreatment, some staining still remains. This was NOT an $800 cleaning and I’m pretty angry about it. I feel ripped off and treated like crap by the customer service people who come across as lazy — refusing to phone a manager at 3:00 pm well working normal business hours. They were unhelpful, and then left snarky messages on my voice mail. The only saving grace was a conversation with Mitch who validated the problem and sent out someone to reclean — but there are still stains so we’re going to have to do this again.
Maybe lower the price a bit
The technicians were so polite and accommodating. They did a fantastic job.
We have previously used Zerorez to clean our carpets, with complete satisfaction. However this time, we were not pleased. We requested cleaning of much of our home, a rather large job involving a lot of carpet plus a tiled kitchen floor. The technician said it would probably take him about 3 hours to finish. Just under 2 hours later, he was finished. We went away for several hours while the floors dried. When we returned we found what appeared to be some of the dirty tile residue on the living room carpets. Also we discovered spots in the bedroom carpet that were not removed. I got down on hands and knees to complete a job we had paid your company to do. On hands and knees, I also had to clean edges of the tile next to mop boards and cabinets that were not touched. Then I realized I should have called you to return and finish the job, to my satisfaction. We paid over $500.00 for this work, which I ultimately had to finish. I was not happy with the way this turned out. What recourse is there for this unhappy customer?
Employee was respectful and job was well done. Im just sad a few stains didn't come out-probably unreasonable for me to wish all had (ice had our home for 7 years and it's never professionally been shampooed). The young man did a Great job tho
The cleaner was polite and quick.
Not haveing a fan was a part of my issue but as things dry out and even though we did a deep clean for doggie issues, I am not smelling much of a change; time will tell. Yes, the rug is clean but your machine bunched up a seam in my carpet that is not a good site.
Ben was on time and worked professionally.
I love your carpet cleaning - I've used Zerorez for years and have always been pleased with the results. Your technicians are prompt, courteous, and thorough with the cleaning service. My carpet looks great - thanks!
They are effective.
Hunter really worked to take care of a pet problem that we had at our house. He was so nice and helpful.
It smell a ton better.
D Steele
My technician was very professional and did a great job!
Quality products and service
Friendly service, on time, did a great job
Good cleaning friendly technician
Areas of the carpet that were cleaned were still really wet after 10 hrs when the carpet were cleaned. The tech was professional and courteous and punctual.
Cleaner was on time and did a very nice job.
I like the product and the cleanliness of your products.
Mitch went above and beyond. I thought the carpets in our rental property were going to have to be replaced. Mitch spent the time and energy making the carpets look almost brand new. Very grateful for the quality of work Mitch and Zerorez provided!
The stains NEVER come back
The room with the treatment done is sticky feeling.
EVERYTHING
Hunter appeared very knowledgeable about carpets, cleaning, and stains. He accurately identified some stains where I already knew what they were -- milk and urine. I felt he gave a accurate assessment of what I could expect from the cleaning process.
Friendly and professional technician
Quick dry time
No strong smells
Everything.
On time, very professional. Addressed all my concerns and did a fantastic job. Very pleased.
My technician was great. In and out - and did a beautiful job. Thank you
Zerorez is the best! I had another “chemically free” company do my carpets only once and I had a rash on my feet that swelled up and burned, I found out about Zerorez and that was years ago now, I wouldn’t use any other company. The workers are polite and do a thorough job, even on a cat pee area. I would highly recommend Zerorez.
I like the idea of the alkaline water allowing cleaning without the use of harsh chemicals.
Carpets were cleaned and Look great.