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based on 33433 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So professional. Clean products. Timely service. Competitive prices. I've already recommended you to two other people and it's been less than 24 hours since or carpets were serviced. I was very impressed. Thank you!
Ive already submitted review.
excellent communication with customer re appt with technician, arrival time etc.
Technician very thorough in explaining the process of treatments. very accommodating.
Friendly, efficient, attention to detail.
My carpet on my stairs is still very wet even though it has been over 30 hours since it wax cleaned.
Carpets are always clean and feel great afterwards. Quick drying time. Service techs are respectful and teach me about carpet care.
Employees do a good job and are very professional
William the young man that cleaned our carpet did a great job.
The cleaning was done quickly and the tech explained what he was going to do. They had to come back to redo a couple of areas. He has just finished and it looks like both problem areas have been taken care of. I will probably call Zerorez in the future.
Garret did a great job
The person who did our carpets was very fast, knowledgeable, and did an incredible job.
I am very clean. The service man was very friendly and careful as he worked through our home.
They came the next day and were on time polite and attentive. The work was superior to others we have used. We definitely will use Zerores as our cleaners for the future. Thank you!
It cleans the carpets really good
Our carpets are old, but look so good after they were cleaned. I don't usually reccomend things to other people. But if they asked, I would recommend it.
Great service-from the initial phone call to the work done!
Very polite and courteous technician. Conrad did a fantastic job and our carpets look brand new again. Will definitely use Zerorez again!
Fast and very clean, however one room smelled musty like water was old! Other room ok
We like the cleanliness of our carpet after the technician was done.
The quality of the end result. Carpets look so much better than before, and the quick dry time is a plus, especially in the winter months.
The technician was friendly and efficient. He was meticulous in making sure that each part of each room was properly cleaned.
I enjoyed that my carpets were not left sopping wet. They were cleaned in the afternoon and dry by evening, with the help of strategic placement of our fans. The carpets look good. We have had Zero Rez clean our carpets before and apply the protectant to repel dirt. It seems to be working.
Quick, professional, and did good work.
The service was exactly as advertised.. The tech. was polite and did a great job. I was very pleased.
Carpets look great. Definitely will have them again.
He was prompt, polite and the carpets came clean!
Very professional hard-working technician. The service advertised is the service given.
Very professional.
I like the clean we get when we have carpets cleaned. Service was great. Worker was great and friendly.
I feel like our technician went the extra mile to give us great service. I appreciated this very much!
Carpets look great. Work was done quickly and technician took time to answer my questions
Your product is outstanding; service is also incredibly good. However, since I have been a trusted client for over 16+ years of Salt Lake Zerorez I have a concern. It seems that each time I contact you for a cleaning instead of looking back at my previous invoices, CRM, etc., I have to go through all the info about rooms, stairs, landings, etc. This past cleaning (02/04/21) the individual that took the order did look back at previous and we "agreed" to the service. However, this time (as in a few previous) it seems as if things had changed between the phone call and the service person arriving to clean. Case in point, this time the upstairs landing cost me $15 additional; secondly the "service charge and water sewer??" removal had increased in price. A certain part of my living room carpeting has a wool area rug over a small part of it and could not be cleaned due to some sales tax BS here in Utah. (You have always cleaned it the past eleven years I have had it!) WHY CAN'T these types of anomalies be disclosed PRIOR to the visit? Usually, blue styro blocks are provided for overstuffed chairs - this time I had to beg and was told "no longer" supplied. (He did find a couple on the truck.) This time moving the round (small) table was all me, he could not assist. So...it would seem that there must be a CPA/Lawyer in charge of Zerorez now as EVERYTHING that used to be provided as a customer service is now either GONE or is monetized. Suggest, in the future, that these anomalies are forwarded with your waterfall of emails concerning the appointment date and time. Therefore we, as customers, can determine whether we will purchase or maybe go elsewhere. I do appreciate the empowered water BUT your fees and diminishing customer service are beginning to wear on me. Thank You