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based on 31760 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and friendly
Everything went well until i was told the floor would dry in 8-10 hours. and they were still wet 24hrs later.
the carbit show like it is new.
High quality service for an affordable cost.
Try to spot treat the carpet first so you can get it cleaned out on the first try.
The carpets looked good when he was done. The technician was pleasant, hard working, and looked neat and well groomed.
Excellent service and results. Fernando is the best!
Our carpet technician, Jared, was outstanding. He was clean and courteous, as well as meticulous in his attention to detail, cleaning every nook and cranny of area we asked him to cover I didn't need to ask him to go back and get underneath anything. Jared was so professional. Thank you for sending such a great technician.
I like being able to get my carpet and furniture cleaned at the same time
Cleaned the rugs and chairs nicely. Very quick about their work. The only suggestion I have is to give them booties to wear on their shoes once in the home. We had footprints throughout the house after they left and had to re-mop the entire kitchen, hallways, and living room. Booties might help with the footprints that result from them walking on wet carpets and then other surfaces.
The technician (Ryan) was very nice
Great job! Got out some tough stains and made my old carpet look great! The technicians were friendly and respectful. Will definitely use them again.
About the service of Zeroez, for as long I’m getting carpets cleaned about 4 years now in properties that I manage 50 units , I always had a good experience with the technicians they’re professionals they got the knowledge how to get the job cleaned and we can come in some dirty situations , nevertheless it’s not a big deal for them they get it done. The biggest problem I got with the company is the time schedule they can never get right. I do understand the 4 hours time schedule that you need to be prepared for the technician to come, but on the Zeroez side it never works out right. Last time I got a schedule given that the technician were to come between noon time & 4 pm , at 10 am I got a call saying the technician is on he’s way . This has happened so many times.
Professional and efficient! Thanks to John and his partner.
Knowledgable staff, great service, very clean carpet
Always professional and do a great job. Have only used them for years. Highly recommend.
Thanks for coming back to take care of one spot that returned. You guys do a great job!
Our technician was so thorough and our carpet looks as good as it did when it was new! He was courteous and efficient. Gotta love Zerorez!
I like that there is no residue and that I could get stain protection afterwards. The technician was very friendly.
Carpet cleaning should not require a tip. You don't inform your customers that a tip would be requested while the workers themselves stood there waiting. How is one to know what kind of workmanship has been done. Of course the carpet looks clean and is fresh appearing but you don't know if a good job was done or not. It would appear Zerorez employ's the tip tactic to avoid paying decent wages to their workers. I didn't appreciate a surprise tip request.
The rep did a great job with superb results. He worked very fast, and was detailed in his recommendation of additional services. I have a rug over the section he recommended coating so I opted otherwise. We're very pleased with our cleaner carpet. Thank you do much.
Thorough job, very polite technician
My carpets look fabulous! Hunter was so polite and good at what he does.
Young man who clean our carpets is very professional and polite.
He did a thorough job. Carpet looks good.
Friendly service tech who explained everything before getting started. Great prices, and will definitely use Zreorez again!!
Better information about drying time. It was wet a long time.
They were on time and very professional
Very helpful before the appointment and the technician was very polite and helpful while he was here
I was frustrated because I called and talked to you guys about cleaning a wool rug from Turkey that needed to be cleaned. You quoted me a price, which I agreed to. ($176.00) However, when the carpet cleaner guy got to my home he quoted me an additional $100 on top of that, and said he would have to take the rug to your shop for a couple of weeks. I did not feel comfortable giving my $7000 rug over to someone I didn’t know. He said he didn’t feel comfortable cleaning it in my home. None of this information was given to me when I inquired about the cost before hand.